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“Not a value for Money - Pl rethink”

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MGM Hill Worth Resorts
Ranked #7 of 12 Hotels in Coonoor
Reviewed May 6, 2012

First off all, rooms are not that maintained well - broken wash basins, chairs etc. Very less staff to support looks like, In summer Cunoor is warm in afternoons and the room is warmer than outside and it was sweating inside. They give a table fan that is not sufficient. Very less choice of food in their hotel. The inside of the room is not well designed - old (used tables) table chairs, poor lighing we cannot even read a book with extremely low level table lamps and dull bulbs .. May be just worth for a night stay max.

  • Stayed: April 2012, traveled with family
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1  Thank antony67_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (124)
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108 - 114 of 124 reviews

Reviewed May 5, 2012

I stayed for 3 days and 2 nights at MGM HillWorth Resorts. It is located near Wellington just before Coonoor. From Coonoor station its a 5 minutes drive. The hotel is located next to the Ooty-Coonor road and has a peacefull environment.
The hotel is located ideally, away from the hustle and bustle of town, but the rooms need maintaince. The hotel management must really look into the maintaince of the rooms.
I stayed in the grandeour room which is on the 2nd floor, there are no lifts so you have to walk your way up the stairs.
Furnishing in the room is good enough, one notable feature is the bed, it’s King size and in king’s style.
From the room you get a decent view of the valley and you can also see at a distance the toy train passing-by.
The staff was very co-operative and helpfull. Food is Ok.

Since the hotel is located away from bustop/market, it would be good to have your own transport. For Coonoor sight-seing, we asked the hotel and they arranged transportaion for us. The cab rates were ok.
In the early morning, you can walk-out of the hotel and enjoy a nice walk in the residential neighbourhood following the uphill road passing in front of the hotel.

Pros: Peacefull location
Staff very helpfull and co-operative
Cons: Rooms need maintaince.
No lifts.

Overall i would give a rating of 5 on 10.

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Traveller_Suraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Hill Worth Resorts, responded to this reviewResponded September 5, 2012

Dear Mr. Suraj,

Vanakkam!

Thank you for sparing your valuable time to share your feedback on your recent stay at MGM Hill Worth Resorts.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2012

Nice place, away from commercial streets of ooty, you can relax with nice room facilty, dont expect ultra luxury however what offered is really great at the price you shell out.....
Food at the premises is awesome we had food at the hotel all the time.....

Staff is too co operative and gives you information regarding the places you can visit... Manager there Ravi made us go to several places which you cannot reach if you are not local and it was worth it (unlike the normal tourist attractions..)

Will recommend this property to all....

  • Stayed: April 2012, traveled as a couple
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Thank Rahul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Hill Worth Resorts, responded to this reviewResponded September 5, 2012

Dear Mr. Rahul,

Vanakkam!

Thank you for sparing your valuable time to share your feedback on your recent stay at MGM Hill Worth Resorts.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2012

Conoor do not have many hotels and many people do not come and stay in conoor, rather they stay in ooty. So, MGM Hill Worth Resorts make sure that they take as much money as possible of those who come and stay in their hotel.

This is what happened to me:
First, I called them to book 2 rooms for one night stay. Initially they told me that the normal rate which is 2250 + 800 for one child extra. Later they sent an email stating that this is the season time, so per night stay cost is 3999 and they said they provide complimentary dinner as well. I told them I don;t need the complimentary dinner and asked them how the rate changed within 1 day?? They do not have a proper answer for that. So, I went to Makemytrip.com where I saw the rate as 2250 for the day I was asking for and I booked through Makemytrip,com itself (saved some money). So, beware of the rates....

After booking, before the actual stay date, they had confirmed that we will get complimentary dinner as well. But, at the time of staying, we found that its not the complimentary dinner, but its a way of getting money out of my pocket. They do not have a buffet system for the complimentary dinner, but they took orders and confirmed that we can't get all those that we are ordering as it is not within their price. Still not I don't understand their logic of complimentary dinner/breakfast. Finally, we end up paying extra couple of thousands of rupees for their complimentary breakfast/dinner.

About the room...
Rooms is ok (for the money that we are paying for Conoor), but they will not provide heater unless you ask for it (beware that heater should come as part of the room facilities). Also, you will not find soap/wash liquid/shampoo (unless you ask for it). These are simple things, but it gives an idea of their service.

So folks, overall the hotel is Ok. But, beware and caution on your money.

Room Tip: There is no lift in this hotel, so If you go with senior citizens, please make sure that you book ro...
  • Stayed: December 2011, traveled with family
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2  Thank gopinathvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2011

Nice rooms, sunrise on the Nilgiri Hills in the morning.
Restaurant, slow service and many items on the menu not available.
No wi-fi access but they can let you go on the manager's computer for a small fee..

Room Tip: Had a room on the 3rd floor, the whole wall was a window, very nice room.
  • Stayed: November 2011, traveled with friends
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Thank suzanno10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Hill Worth Resorts, responded to this reviewResponded September 5, 2012

Dear Ms. Suzan,

Vanakkam!

Thank you for sparing your valuable time to share your feedback on your recent stay at MGM Hill Worth Resorts.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2011

We had looked up the hotel reviews through TripAdvisor and made prior bookings. Total 7 people from the family travelled, with 3 kids, for a 3D/2N stay. First night went well, but on the second evening there was another booking in the hotel for a party. During that duration the staff was not at all attentive to the needs of guests already staying in the hotel and concentrated towards the party guests only. Not professional behaviour at all.

Room Tip: Restaurant menu not great. Tarriff includes B&B only. Lunch & Dinner not worth the price cha...
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank roybhaskar1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Hill Worth Resorts, responded to this reviewResponded September 5, 2012

Dear Mr. Roy,

Vanakkam!

Thank you for sparing your valuable time to share your feedback on your recent stay at MGM Hill Worth Resorts.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2011

Great hotel. More like a home. Great people. Advised us to visit places that were unique and untouched by commercial activities.Mr Ravi the manager and Laxman the person in charge of the restaurant were amazing. So were the others whose names I can't remember. Great place. Great stay. MGM is cool in Coonoor

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank DharamSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Hill Worth Resorts, responded to this reviewResponded September 5, 2012

Dear Mr. Dharam,

Vanakkam!

Thank you for sparing your valuable time to share your feedback on your recent stay at MGM Hill Worth Resorts.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Hill Worth Resorts

Address: 78a Mount Pleasant Ooty Road | Coonoor, Coonoor 643202, India
Location: India > Tamil Nadu > The Nilgiris District > Coonoor
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Coonoor
Price Range: $52 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MGM Hill Worth Resorts 3*
Number of rooms: 10
Official Description (provided by the hotel):
Closest to Heaven - MGM Hill Worth Resorts... Undulating hills bathed in a blue-green hue, clouds bending down to hug the hills, lush valleys drenched in crisp sunshine, veils of mist floating aimlessly and the faint scent of pine and eucalyptus in the air! This is indeed, Heaven on earth. It is also known as the MGM Hill Worth Resorts, Coonoor - the perfect choice for holiday makers, honeymooners and tourists, with its idyllic location amidst the lofty Nilgiri hills. Here is a charming, quaint yet urban resort for you to unwind and rejuvenate. The resort prides itself at setting new standards in comfort and warm hospitality. The picture-pretty location, spacious suites and the decor echoing the old world charm of the British Raj. Together with the signature MGM hospitality and you have the perfect blend of comfort, elegance and facilities. Each room is tastefully decorated, offering you the comforts of home. MGM Hill Worth Resorts offers you luxury and comfort to create the ideal ambiance for a perfect getaway, a romantic honeymoon or a distraction-free business meet. If you are visiting Coonoor for a family vacation or a quiet getaway, MGM Hill Worth Resorts should be your preferred choice. Its quaint decor, fine cuisine and impeccable service distinguish the resort as the idyllic getaway. We know how special your honeymoon is to you, and at MGM Hill Worth Resorts we are happy to walk the extra mile and pamper you, to ensure your stay with us is truly special. Just let us know when, and leave the rest to us. MGM Hill Worth Resorts is your obvious choice for entertaining, celebrations and business conferences / get-togethers. Our distraction-free, tranquil and convenient location in Coonoor is backed by our experience and expertise in hospitality and banquets. We are always honoured to be part of special times in people's lives. We would be happy to host whatever you choose to celebrate... We invite you to experience the renowned hospitality and impeccable service, which is the cornerstone of any MGM Resort. ... more   less 
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