The previous reviewer experienced bad customer service at SK Residency in January this year and the Manager had responded that they have taken the feedback seriously and will ensure improvement. I think they have kept their promise and really worked on sorting out the issues.
We stayed in the first week of October 2013 and had a really pleasant experience. Hubby had already been at SL Residency for 3 nights as he was in Coimbatore for work and I joined him for the weekend. All the staff - service guys, front office staff, right down to the security guards were really friendly and helpful.
SK Residency is lodging only - they do not serve food. But the make it a point to ask you if you need any food/tea/coffee/bottled water etc - which is then procured from some nearby restaurant and brought to your room. They have ample car parking and even have a person available to wash your car for a small fee - he did an excellent job on ours. The rooms and bathrooms are absolutely clean - the bed sheets, blanket (thick white cotton blanket which I loved as I have an aversion to fleece/wool blankets which trigger my allergy) and bath towels were all pristine white without a single spot on them. Absolutely no traffic noise as its on a side street, comfortable mattress, and perfectly functioning A/C - sleep quality was good.
Only thing to be careful about, is to ask the room boys to bring you a bill if they are procuring food for you from outside - as hubby had noticed that at least one of the room boys had a tendency to ask for a slightly higher amount than normal when asked to procure some food item. So that is one area that Mr. Balu needs to continue to work on with his staff.
One suggestion I have for the management is to provide an electric kettle along with coffee/tea, sugar and dairy whitener sachets in the room so that guests can at least make their own early morning cups of tea or coffee in the room.
- Official Description (provided by the hotel):
- SK Residency welcomes you to a world of comfort, at the heart of Coimbatore city. Here, you will find a home away from home. With unmatched service and warm hospitability, you are sure to make SK Residency a permanent abode whenever you visit Cotton City. ... more less