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“Perfect service”

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Vivanta by Taj - Surya
Ranked #4 of 96 Hotels in Coimbatore
Certificate of Excellence
Nairobi, Kenya
Level 6 Contributor
671 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“Perfect service”
Reviewed March 13, 2013 via mobile

I booked room and airport transport via the hotels website. Everything functioned perfectly. Met timely at the airport - cab with cold water, candies and wet towels. At the hotel door met again, luggage taken care of quickly and straight from cab to room with room key and registration form ready. Luggage up at room 30 secs after my arrival to room. Big room, comfortable bed, plenty of mineral water. Restaurants - splendid service and food. Only issue is the swimmingpool - it should have a deeper end. Now its 120 cm deep all the way. But thats a minor issue.
I am really impressed of the service at the hotel.

Stayed March 2013, traveled on business
Helpful?
Thank Hans L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Amsterdam, The Netherlands
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 28, 2013

I had work in Coimbatore and the adjoining town of Tirrupur, made sense to stay here Though I would say not a typical Taj hotel but still was a good hotel. Enjoyed the food, was really good. The rooms were nice and well done Also good pricing,
I would stay here again

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MM8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 25, 2013

Had a 2 day meeting here recently.
Good facilities.
Good rooms and fine service. Food was quite delicious.
Is not at the scale of other Taj facilities but comparatively affordable.
Another advantage is close to the heart of the city.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ashraynaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chennai. India
Level 6 Contributor
132 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 21, 2013

This is a renovated Hotel (changed hands from Surya to Taj) but one feels comfortable and confident of the Taj Quality. The property is right in the middle of the posh race course area of Coimbatore. Rooms are lovely, spacious (no free WIFI), and staff are friendly. strangely room and house keeping services are slower than normal and this I guess is a site specific issue. complimentary breakfast is sumptuous and awesome. Walk around the race course in the morning is certainly a value addition. (Hotel has a fitness center too).

Room Tip: I did not get a room facing the race course but one should possibly try that!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aylur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 19, 2013

Spent the last night of our 3-week trip to India at Taj Vivanta, Coimbatore as a sort of splurge. Impressive lobby area with slightly nervous personel (perhaps made nervous by my weird booking). It´s a very nice hotel in a luxurious but still modern design. Standard rooms are not big but very well laid out, beautifully designed with all the expected amenities.

Hotel pool is huge and attended by very friendly staff that help you to relax from it all. No problem to spend the afternoon here....

Breakfast was presented in a 5-star way but was not really 5 stars when it came to taste. Fresh fruit below standards (unripe) and juice that didn´t look like it was freshly squeezed. So room for improvement there.

Still, this is probably the best hotel in Coimbatore so if your wallet admits I´d recommend you book your stay here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnny22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbatore, India
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 14, 2013

This review is about their meeting and banquet halls. I have been there for 2 marriage receptions and 2 business meets. The Tango hall on the ground floor is very spacious, has a great ambiance and the audio system is good. The reception area is simple and elegant. The chandeliers are breath-taking. The open air banquet area on the roof has a lawn. Whilst this gives a good ambiance, some elderly people had a problem with stability, probably because the lawn had not been trimmed short.

There are 2 major disappointing factors. Food is served in a very narrow passage outside the Tango hall. This is a miserable experience. People have to jostle with each other to take the food. Standing and eating there is like standing in a crowded railway station with cramped space and loud ambient noise as people talk loudly to make each other heard. Since there is no place for waiters to stand there, it is purely self service, which is not expected in a 5 star hotel. Service is slow. Due to lack of space, only one table is set up to serve the food. This causes a congestion at the table. This poor planning is obviously because this a renovated hotel built upon the 15 year old Surya Hotel. Since there is only one counter, dishes run dry quickly and the waiters take a long time to refill. The waiters are too rushed to respond to any queries. Their replies are curt. This spoils the entire 5-star experience.

The second disappointing factor is the taste of food. It is so ordinary. The aaha factor is totally absent. Even the starters are disappointing.

These two factors have probable ensured that nobody in our community has had a marriage reception there in the last 9 months, despite the fact that it is very centrally located.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ameet12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 12, 2013

Location- Good
Room (superior view)- Good
Food- Average
Overall cost of stay- Bit expensive considering other 3/4 star Hotels charge you 50-75% lesser

However, the below mentioned experience made all the difference during my stay:

I was visiting Coimbatore to meet by girlfriend's parents for the first time and disaster struck from the word go! As I unpacked, I found stains on my clothes which I planned to wear for dinner. Immediately contacted the reception and asked for the laundry manager. They were not very positive about removing the stain and that too within 5 hours, but I made them understand the importance of the event. They promised to do their best. I wanted flowers and the vendor was not very enthusiastic to deliver to Taj. The reception sent their in-house florist and after discussion placed an order as per my requirement. I and my girlfriend then set out to chose the best table in one of the on site restaurants and chose the Chinese one. The Manager blocked our choice of table for almost the whole evening. The clothes were returned on time without the stains and the flowers were delivered exceeding my expectations. During the dinner, we were taken good care of with occasional smiles at me from the Manager and other working there wishing good luck.

Overall, the dinner went well- made relatively pleasant by the staff at Taj. Will stay more in the time to come!

Room Tip: I stayed at room 403 with brililant view of the swimming pool. Next day morning, the pool looked bea...
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mystic601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Surya

Property: Vivanta by Taj - Surya
Address: 105, Race Course Road, Coimbatore 641018, India
Phone Number:
Location: India > Tamil Nadu > Coimbatore District > Coimbatore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 96 Hotels in Coimbatore
Price Range (Based on Average Rates): $
Hotel Class:5 star — Vivanta by Taj - Surya 5*
Number of rooms: 178
Reservation Options:
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