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“Good facility but pathetic taxi service”

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The Lalit Laxmi Vilas Palace Udaipur
Ranked #16 of 151 Hotels in Udaipur
Certificate of Excellence
Seoul, South Korea
1 review
“Good facility but pathetic taxi service”
4 of 5 bubbles Reviewed December 9, 2013

good hotel facility. I really liked the lake view from the room as well as from resort lawn.
The hotel staff is very friendly and hospitable.

However, the hotel outsources the taxi service to some travel company which hires very arrogant taxi drivers. Upon complaint, the issue was action-ed on by the hotel staff but with little or no effect.

Pros: Friendly staff, good food, cleanliness, room view

Cons: Taxi service, uneven shower (with alternating very cold and very hot water),

Room Tip: Look for a lake view room
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajatgupta20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 26, 2013
Dear Guest,

Namaskar!

Thank You for your review. On behalf of the entire team at The Lalit Laxmi Vilas Palace Udaipur, I would like to thank you for choosing to stay with us and your valuable feedback. Your feedback about the Transport services duly noted and discussed with the entire team for immediate corrective action.

Much as we strive to deliver an exceptional quality of service to all our guests, we regret that we have not been able to measure up to your expectations this time. I would like to assure you that this is a one off incidence and may i urge you to not let this be an indelible perception.

We remain firmly committed to the ethos and values of hospitality and customer centricity and in accordance, look forward to regaining faith and confidence in the brand and i hope will grant us an opportunity to serve you with renewed focus and enthusiasm.

Look forward to meet you during your next trip.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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883 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
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English first
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 9, 2013

It was a real pleasure staying at the Lalit Laxmi Vilas.Service was always pleasant & efficient,
Laundry was very well done & returned very well packed.
The inhouse entertainment was also very good.we could not ask for more.

Room Tip: over looking the lake
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank audrey350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 10, 2013
Dear Guest,

Greetings from The Lalit Laxmi Vilas Palace Udaipur!

Thank you for your wonderful feedback and ratings on Tripadvisor. We are delighted that not only did we live up to your expectations, but exceeded it. Your comments and ratings will help us keep our spirits high and strive harder to provide seamless and intuitive service.

I have discussed your feedback in detail in an appropriate forum. The entire team Joins me in thanking you for your kind words and we look forward to have you staying with us soon.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 5, 2013

We really enjoyed our experience here. It was a comfortable place and the view was really good. However, I ma not sure if this really qualifies as a "palace" experience if that's something you are looking for. We were hoping and envisioning something different with more historical reference and significance.
The staff were great and the breakfast was good. The hotel is done up quite nicely with miniature paintings but at one point it felt like they were trying too hard to make it a "palace".
The view was really serene but we also felt a bit far from the tourist strip-- if you are looking to be away from the touristy scene then this might be the place for you.
The most disappointing part was however the evening show of bagpipes accompanied by a horse dance???!! I mean what on earth was that??! It felt like animal cruelty and the bagpipes?? I missed the history lesson on the scottish influence and it brutally reminded me of post-colonial harshness (which is everywhere else too). Hmph! That was too disappointing. But if you can pretend like that didnt exist, it was a pleasant stay!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sangi_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 26, 2013
Dear Guest,

Namaskar!

Thank You for your review. On behalf of the entire team at The Lalit Laxmi Vilas Palace Udaipur, I would like to thank you for choosing to stay with us. We are happy to know that you had a pleasant stay with us. Your feedback will go a long way in honing our skills and inspiring us to strive harder.

The Bagpiper band is a tradition that has been followed in the palace for over 100 Years. The palace was initially built as a Guest House for the Then British Observer, Mr. Wingate by Maharana Fateh Singh ji. Ever Since then the Bagpiper Band used to play on the terrace of the hotel and the tradition withstood test of time. We also adopted the Marwari Tradition of Dancing Horses and Dhol Nagada to welcome their victorious warriors home. However we assure you that Roman (The name of our Horse) is the pride of the palace and we take great love and care in looking after him.

I have discussed your feedback in detail in an appropriate forum. The entire team Joins me in thanking you for your kind words and we look forward to have you staying with us soon.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed November 30, 2013

On the positive side, the rooms were large, clean and very comfortable, and the view from the hotel was spectacular. On the negative side, the service was atrocious. It would give Basil Fawlty a run for his money. We waited over an hour for dinner and it was served on cold plates when it eventually turned up. Breakfast was a farce - staff running around like headless chickens. The bar area to relax in in the evening. We could not recommend this hotel, the worst on our tour.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VJS11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 2, 2013
Dear Guest,

Namaskar!

Thank You for your review. On behalf of the entire team at The Lalit Laxmi Vilas Palace Udaipur, I would like to thank you for choosing to stay with us and your valuable feedback. Your feedback about the customer service and overall quality of stay has been duly noted and discussed with the entire team for immediate corrective action.

Much as we strive to deliver an exceptional quality of service to all our guests, we regret that we have not been able to measure up to your expectations this time. I would like to assure you that this is a one off incidence and may i urge you to not let this be an indelible perception.

We remain firmly committed to the ethos and values of hospitality and customer centricity and in accordance, look forward to regaining faith and confidence in the brand and i hope will grant us an opportunity to serve you with renewed focus and enthusiasm.

Look forward to meet you during your next trip.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 28, 2013

Being a traveller with mobility issues I am always careful when choosing hotels has I need wheelchair access. Our trip to the Golden Triangle caused me some concern but I was very pleased with our hotel choice. The Lalit Laxmi Vilas Palace was a really excellent choice the facilities are very good the staff are exceptional. We enjoyed our stay so much it seemed to short we would really recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamescharvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 2, 2013
Dear Guest,

Greetings from The Lalit Laxmi Vilas Palace Udaipur!

Thank you for your wonderful feedback and ratings on Tripadvisor. We are delighted that not only did we live up to your expectations, but exceeded it. Your comments and ratings will help us keep our spirits high and strive harder to provide seamless and intuitive service.

I have discussed your feedback in detail in an appropriate forum. The entire team Joins me in thanking you for your kind words and we look forward to have you staying with us soon.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

Staying three nights in this hotel last month was a real treat for us. It used to be a Maharajah's palace and we felt like royalty and we were treated like royalty. On arrival we were greeted by a very handsome doorman wearing a white suit and red turban, also by a band and dancing horse! The hotel's situation overlooking the lake is outstanding and it is in close proximity to the town and all main attractions. The interior of the hotel is very impressive - marble floors, chandeliers and dark wood furniture. The staff were excellent particularly the reception staff - so helpful and courteous. Deeplok Javeria on reception couldn't do enough for us, also Vidisha and Riya always smiling, professional and welcoming. Our rooms were large, clean and comfortable and overlooked the lake. The view from my sister's room was breath-taking. The breakfast was excellent, very filling with a variety of hot Indian food and European food such as cereals, fruit juices, fresh fruit and eggs done according to your choice. The first evening, we ate in the hotel garden. The food was good but we found it too expensive so the next two nights, we ate in two different restaurants by the lake. Also expensive was the laundry which was delivered wrapped in cellophane! A swimming pool is lacking but I believe there are plans afoot to install one next year. All in all, it was a very pleasurable experience and I thoroughly recommend this hotel.

Room Tip: Ask for a room overlooking the lake
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 2, 2013
Dear Guest,

We are delighted that you had a great experience while here at The Lalit Laxmi Vilas Palace Udaipur.

Our first priority are our guests and I am glad to note that we met your expectations. Our endeavor is to offer comfort with good service and product to all our guests.

I look forward to welcome you back to our hotel.

With best regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thane, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

This hotel truly gives you an experience of staying in a palace.
The interiors have been done up so beautifully.
Rooms have been well decorated.
Truly an amazing place to stay in Udaipur overlooking the Fateh Sagar Lake.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nandan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhaskaran T, General Manager at The Lalit Laxmi Vilas Palace Udaipur, responded to this review, December 2, 2013
Dear Guest,

Greetings from The Lalit Laxmi Vilas Palace Udaipur!

Thank you for your wonderful feedback and ratings on Tripadvisor. We are delighted that not only did we live up to your expectations, but exceeded it. Your comments and ratings will help us keep our spirits high and strive harder to provide seamless and intuitive service.

I have discussed your feedback in detail in an appropriate forum. The entire team Joins me in thanking you for your kind words and we look forward to have you staying with us soon.

Warm Regards

Bhaskaran. T
bhaskarant@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lalit Laxmi Vilas Palace Udaipur

Property: The Lalit Laxmi Vilas Palace Udaipur
Address: Fateh Sagar Road, Udaipur 313001, India
Location: India > Rajasthan > Udaipur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Udaipur
#7 Luxury Hotel in Udaipur
#9 Business Hotel in Udaipur
#18 Romantic Hotel in Udaipur
#21 Family Hotel in Udaipur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Lalit Laxmi Vilas Palace Udaipur 4.5*
Number of rooms: 55
Reservation Options:
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The Lalit Laxmi Vilas Palace Udaipur Hotel Udaipur

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