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SoCalcruisegal
El Segundo, California

A Wonderful Birthday Surprise

5.0 of 5 bubblesReviewed Jan 16, 2013
We stayed in this Oberoi in January, 2012 as part of our tour to India. The service was the best I have had anywhere. We were escorted to our room by staff and they wished us both Happy
Birthdays as my husband and I both have January birthdates. We opened the door to a beautiful room complete with a birthday cake. And then we were led to the bathroom which had a drawn warm bath, filled with rosepetals and lit floating candles!!! It was a moment that I will always remember with much fondness. The entire staff was attentive and gracious. I would definately go back to this beautiful hotel in a heartbeat and I would add more stars if I could!
Date of stay: February 2012
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent G, General Manager at The Oberoi Udaivilas, Udaipur, responded to this review
Responded Jan 19, 2013
Dear Guest,
Thank you for taking time out and for sharing your experience.
I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our performance is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence.
My team and I look forward to the pleasure of welcoming you back in not too distant future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 14, 2013

In the most recent T+L 500, this property ranks #4. I'm not sure how that is possible, as I can't imagine a better hotel. Between us, our group had stayed at a number of the hotels in the top 100, and none were even close to the Oberoi. We were deciding between the Oberoi and the Taj Lake Palace, and a relative of one of our travel companions recommended the Oberoi. It was definitely the right decision.

The property is stunning, from the moment that you arrive by boat to the jetty, to the entrance courtyard, to the lobby, to the hallways, and finally to the room. There are incredible views of the lake and the city from many different vantage points in the hotel; my favorite was from a three sided nook in the bar. Interior design nuts will love this place. Most if not all common rooms have beautiful domed ceilings with unique embellishments for each one; I wanted to take all of the antiqued brass doors home with me; the tile work was beautiful; and the furniture and decorative items were all eye catching. In short, everything was in excellent taste.

We had a garden room, which was quite spacious, with a large sitting room and two beds. Large bathroom with a nice soaking tub.

Since we had a garden room, we sadly did not have the semi private pool outside of our room. Luckily, there is an infinity pool adjacent to the spa that has the absolute best views of the lake and the property's gardens. And the pool was never crowded, despite the fact that the hotel was full. There is also another pool, but that one does not have a view of the lake, so why bother? One note is that we stayed here at the beginning of January, and the water in the pool was cool but no problem for a dip.

The hotel is set on park-like grounds, with excellent landscape architecture. There are hammocks hidden around for lazing. Various wildlife runs about. There are no mosquitoes here (though there are plenty in Udaipur; this was actually quite the mystery).

The service here was excellent. We had a number of requests involving dinners elsewhere and transportation, and everything ran smoothly.

The spa is first rate. As a guy, I can't tell you about wraps or masks, but I do know and appreciate a good massage. I tend to prefer a harder massage, and the spas at many nice properties can be a bit gentle, but the masseuses at the Oberoi definitely packed a punch. Do not be fooled by their petiteness.

Their is a very strong aura of tranquility here. As noted by another reviewer, the hotel seems half empty most of the time, but when you go to dinner, you can tell that the place is actually full.

The bar here is open 24 hours, if you are a night owl.

If there was anything that was less than spectacular, it was the food, which was still quite good. For breakfast, there was a somewhat limited cold buffet, and you could choose one hot item for no charge; each additional hot item was extra. I thought this was a rather odd place to cut corners, as food is relatively inexpensive in India. Every other five star that we stayed at in India had an expansive selection and you could eat to your stomach's content. In addition, we ate dinner once at the outdoor restaurant, ordering the Indian and Rajastani thalis. While the food was good, we had better food at the Taj Lake Palace and also at the City Palace terrace. The food was expensive for India but moderate compared to the US ($50 for prix fixe).

We checked out the Taj Lake Palace for a meal, and although the food was excellent, I'm glad that we stayed at the Oberoi. The Taj certainly has historical interest, being an actual former palace, and the bones and structure are beautiful, but there is a bit of patina to the place, to put it euphemistically. Much of the decor seemed shabby and frayed (and from the 1970s); even the employees' uniforms looked a bit threadbare. There was a general sense that the place was not terribly well maintained (unlike other historical hotels in India, such as the Imperial). This was from what I observed from the common areas and the dining room, I did not see a guest room.

If there is any place that you should splurge in India, this is it.

Date of stay: January 2013
  • Trip type: Traveled with friends
    • Value
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    • Sleep Quality
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3  Thank david809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent G, General Manager at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded January 19, 2013

Dear Guest,
Thank you for sharing your experience in such great detail and for your kind words of appreciation.
I am extremely delighted to know that our services have made your stay memorable and one of the best stay in India. Your compliments about our rooms, grounds, staff are really very special for us.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

During our travel to India, my friends and I stayed at the Oberoi Hotels in Delhi, Agra, Jaipur and Udaipur. Needless to say, the Oberoi hotels are all beautiful with excellent service. I have to say though that the Oberoi Udaivilas in Udaipur is exceptional, a truly a stunning property with spectacular views of the lake and surrounding areas. What an experience to arrive by boat and to be welcomed with a shower of rose petals as we entered the property. The service is impeccable..there is nothing impossible as far as the staff is concerned. they are there to please the guests no matter what time of day or night. if there is a rating beyond excellent, this hotel deserves it.

Date of stay: December 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DarleneT120
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent G, General Manager at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded January 19, 2013

Dear Guest,
It was our pleasure to have you stay with us. The boat ride through lake Pichola is one of the unique experience of Udaipur. As Udaipur is known as a city of lakes so one should definitely feel the ambience and charm of Lake which is surrounded by the old city on the shore, with a backdrop of green hills and scattered islands.
Your kind words of appreciation about our product and services are truly appreciated. The highly motivated and well trained staff is a distinctive feature of Udaivilas, who provide attentive, personalized and warm service. They were pleased to know that their efforts were so well recognized.
It is the encouraging feedback from patrons like you which keeps us motivated to strive for excellence in all aspects and we value it a lot. Thank you once again.
we are looking forward to your returning soon.

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Reviewed January 12, 2013

Stayed here for 3 nights with a group of friends and we all opted for the Rooms with Semi Private Pool. The hotel is fantastic as almost all Oberoi properties are. The rooms are very spacious with beautiful decor. Love their bathrooms. The rooms were overlooking the lake. Having a pool with an entry through your back door was amazing. The best part was that on either side of our room we had Deepika Padukone and Ranbhir Kapoor staying who were there for shooting of their forthcoming movie 'Yeh Jawani Yeh Diwani. so it was quite surreal to share the same pool with movie stars. The food we found was not THAT good, we preferred Ambrai Restaurant which is superbly located. The spa was great too. Overall an awesome 3 days in Udaipur.

Room tip: Must opt for the Lake View rooms which open to a Semi Private pool.
Date of stay: April 2012
  • Trip type: Traveled with friends
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1  Thank MrWanderlust00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2013

Beautiful hotel, great location, great service and truly exceeds 5-star rating. My family including children and grandchildren enjoyed the stay at Udaivilas very much and would not forget the experience.

Date of stay: December 2012
  • Trip type: Traveled with family
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    • Sleep Quality
    • Rooms
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1  Thank ashdes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent G, General Manager at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded January 13, 2013

Dear Guest,

Thank you so much for such a great review.
We are pleased to hear that the entire family has enjoyed the services and premises.
We look forward to welcoming you back soon.
Our best regards to the family.

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Reviewed January 10, 2013

Beautiful Hotel on Lake Pichola. What a stunning property. We had a Premier Lake Facing suite with a semi private pool and views of the animal habitat on the property. We woke up and saw peacocks, antelope, deer, and various birds from our patio. And spectacular views of the CIty Palace and other beautiful hotels nearby. The staff was super and very helpful. The room was beautiful and comfortable. The Spa was very nice with great things to offer.

Date of stay: December 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Suzette K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent G, General Manager at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded January 11, 2013

Dear Guest

Thank you for reviewing our property and expressing your appreciation of the property and our hospitality. We are proud to preserved and look after the wildlife which once occupied the Maharanas of Udaipur. On the hillock where The Oberoi Udaivilās is built, a quaint 200-year-old hunting lodge called Bara Mahal was built by Maharana Fateh Singh. His son Bhopal Singh, used Bada Mahal extensively as a retreat during hunting expeditions.
We hope to have the pleasure of your return visit on this historical site.
Safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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