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“Its not easy to sum this hotel up”

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Radisson Blu Udaipur Palace Resort & Spa
Ranked #26 of 161 Hotels in Udaipur
Manchester, United Kingdom
Level 6 Contributor
145 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Its not easy to sum this hotel up”
Reviewed October 26, 2012 via mobile

Ok, where to start, the staff are lovely, the situation is amazing, good gym , but no shower.
The noise can be an issue, so have a good look at your room and its situation. If round the lobby liable to any noise there. If its on high floor air con noise can be intrusive.
Our visit coincided with a wedding. This went on into the night. We complained. To be fair their response was first rate. Immediately offered another room. Refund of first night fee.
Very professional, mind they should keep functions seperate.
Second night excellent, no problems. So why do I go for a 4? Because the food is fantastic. Ignore the buffet, the a la carte is well priced and beautifully cooked and served. I have just spent 6 weeks in india. This is the best for food.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john222333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 28, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!


Thank you for sparing time and posting your review of our hotel on Trip Advisor.

I am delighted to note that you had an enjoyable stay and it was a pleasure to have been of service to you. We thank you for your detailed feedback on few of the hotel services. I regret the inconvenience caused.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (490)
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English first
Montreal, Canada
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 26, 2012

The hotel looks amazing from the outside, and has nice views over the Fateh Sagar lake. However, the rooms are very average (had to change light bulbs, no hairdryer, no vanity kits, old bathrobes...) The service was attentive but not efficient. And to echo one of the earlier reviews, it seems incredible that a 5 star Spa and Resort would not have sun deck chairs by the pool - only plastic chairs - and no service by the pool. The breakfast buffet is a work in progress (no cheese, no fresh juices and cappuccino from a automatic machine). It wouldn't take much to improve, but until Sheraton puts in the effort, this is not worth the money,

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lelogbook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 30, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!

Thank you for your constructive feedback about

We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken.

I do hope that you will give us another opportunity to serve you again and make your stay a memorable one
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Udaipur hotels

ADELAIDE
Level 5 Contributor
91 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 24, 2012

We booked a Club Room for 2 nights, but were upgraded to a corner suite with great views of the lake. The rooms were very large an d there was a spar bath in the bathroom. There was no specific Club Lounge, but we were able to have drinks and nibbles in the normal bar and tables outside. Breakfast was in the normal restaurant and was very good, but not exceptional. We were quite happy with our choice.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David and Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 26, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!

It is indeed a pleasure to read your review.

I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. Thank you for your valuable feedback.

My team and I look forward to welcoming you at Sheraton Udaipur Palace Resort and Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 4 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 21, 2012

This is a very nice property, but it is not in the center of the action of this small town. The Sheraton is about 2 kilometers so you cannot easily walk to the City Palace, the largest attraction in Udaipur. A local tuk-tuk can take you from the entrance of the Sheraton to the town center for 3 dollars. The City Palace is on the shore of the Pichola Lake, and you can take a boat ride from the City Palace to ride around the famous Lake Palace and to visit the Jag Mandir Palace in another island in the Pichola lake. If you stay at the Sheraton, you might have views of a lake (the Fateh Sagar Lake) but this is not the Pichola Lake. The location did not bother too much since I was there for the weekend. I wanted to stay in an upscale large American chain hotel away from the inconveniences of most small Indian hotels. At about $200+ a night, I was expecting more from this hotel. In particular, I found disappointing the limited variety of their Western menu (who keeps the fresh orange juice or cheese only by request in a breakfast buffet?), the lack of English fluency among the staff (and they really tried to be helpful ... without success), the lack of lounge chairs by the pool (who uses regular chairs by the pool?), and the "business centre" inside the bar (you need to make an effort to see the keyboard and it took half an hour to get the print out of my boarding pass because nobody could connect the printer to the computer!). As I said, these are details I would have gladly overlooked in any of the $50 a night hotels downtown Udaipur, but not in a hotel from this brand.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dolphinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 22, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!

Thank you for your constructive feedback.

We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken.

I do hope that you will give us another opportunity to serve you again and make your stay a memorable one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 17, 2012 via mobile

We stayed here for one night, although the location is not perfect, still the view is nice and the property is very well built. The bar is well stocked and food is nice. The staff is very cooperative and do everything to make your stay comfortable

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rohit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!


Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits.
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1 review
Reviewed October 16, 2012

I had booked this hotel 3 days ago with RPC HOLIDAYS.... Trust me they people arranged my bookings on the spot. I had already booked my tickets but stilll they made my stay fabulous. The hotel is superb along with the fab services.
Good going RPC
I WILL REFFER MORE CLIENTS FOR THIS CLUB.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manmeetbhasin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!

It is indeed a pleasure to read your review.

I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. Thank you for your valuable feedback.

My team and I look forward to welcoming you at Sheraton Udaipur Palace Resort and Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 13, 2012

This is one of the best hotels I stay in India and facilities like a palace. Unfortunately this hotel was well managed, and this was my worst experience in SPG club.
1. The hotel is still under renovation. From 8:30am to 4:30pm, the noice was so loud and I could not sleep.
2. The swimming pool was nice but facilities around swimming pool was also under renovation with noise and dust.
3. We were arranged to stay on first floor. We can also hear all the noises from the lobby and other guests.
4. Many mosquitos in loddy. Some mosquitos are found in the room.
5. Water in the bathroom was not hot.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xiaofeng_Wu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonUdaipur, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Greetings from Sheraton Udaipur Palace Resort and Spa!


Thank you for your constructive feedback.

We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken.

I do hope that you will give us another opportunity to serve you again and make your stay a memorable one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Udaipur Palace Resort & Spa

Property: Radisson Blu Udaipur Palace Resort & Spa
Address: Near Fateh Sagar Lake | Ambamata, Udaipur 313001, India (Formerly Sheraton Udaipur Palace Resort & Spa)
Phone Number:
Location: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Udaipur
#13 Luxury Hotel in Udaipur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Radisson Blu Udaipur Palace Resort & Spa 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Radisson Blu Udaipur Palace Resort & Spa Boasting a location near Fateh Sagar Lake, our hotel in Udaipur is moments from the shopping districts of Hathi Pol and close to the City Palace. Resort guests enjoy on-site dining two restaurants and a poolside bar, as well as features like an on-site spa, a concierge and three flexible meeting and event spaces. ... more   less 
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Also Known As:
Sheraton Udaipur Palace Resort And Spa
Sheraton Udaipur Palace Hotel Udaipur

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