I don't like to give a terrible rating especially when the owner is a nice guy, however i just don't understand how TripAdvisor manages to give this hotel such a good rating!?
The customer service we witnessed during our stay at the Govind was absolutely shocking, the owner Jaggi was the only person who spoke to us through-out our stay, not even a goodbye from the staff when we left after our 3 night stay.
There is a restaurant on the terrace, which is eatable at best, though better not to look in the kitchen before eating there!! The customer service again in the restaurant is dreadful not even a hello or even a word throughout our entire meal..
The rooms are of reasonable size, but old and dirty. The walls are full of brown stains, the air conditioning wasn't working and the mattress was slim and dirty, the kind of bed you prefer not to lay on. The bed sheets didn't seem very white neither. TV not working on our first night and electricity came on & off on its own accord! Bathroom was in no better condition than the room.
The room was a cheap price, however we found that there are some very good hotels in the vicinity that were offering even cheaper rates.
All in all the rooms are acceptable but, when it counts, the service is the worst we have experienced in India!
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- Also Known As:
- Govind Hotel Jodhpur