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Savings alert! 21% below average rates

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Reviews (611)
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All reviewsswimming poolsam roadpuppet showgreat poolhuge propertyrestaurant staffcourteous staffwelcome drinkbuffet dinnerheritage propertyfood qualitypleasant staysam sand dunesfolk dancevisiting jaisalmerpalacegarland
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Reviewed December 30, 2017 via mobile

This is an excellent hotel with great amenities and superb location. The staff are very friendly and we were surprised with a unique welcome with drum beat music and garlands and sweet rose/khus drink. The interiors are outstanding so is the pool and the rooms are well done.

Stayed: December 2017, traveled with family
Thank TravelDoc_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHhotels, General Manager at Gorbandh Palace, responded to this reviewResponded February 7, 2018

Dear Guest,

Greetings from The Gorbandh Palace, Jaisalmer.

We appreciate your amazing review on Trip Advisor. Thank you appreciating the beauty of heritage. We are glad you enjoyed your stay with us.

Hope you visit us again soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2017

I liked the way they received us with garlands, tilak and fresh juice. This is done in almost all hotels in Jaisalmer. Room was very comfortable and ours had a sit out with a dining table. Bathroom had a bathtub and the kids enjoyed that feature. They had an evening of music, puppet show and dance which was really nicely done around a bonfire. Dinner was very good. Breakfast options and quality can definitely increase if they want to call themselves 5 star.

We paid just for the room in our online booking. The manager gave us a discount for bf the next day.

Room Tip: Room 105 has a sit out
  • Stayed: December 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank SwathiVivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHhotels, General Manager at Gorbandh Palace, responded to this reviewResponded February 7, 2018

Dear Guest,

Greetings from The Gorbandh Palace, Jaisalmer.

We appreciate your high rating and remarkable review. We are grateful that you enjoyed the facilities and entertainment available for our guests. We are able to provide you with the best services because of guests like you. We will definitely try to take into consideration your suggestions.

We look forward to welcoming you again on your next visit.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2017 via mobile

My father was in Gorbandh Jaisalmer. Beware of exorbitant rate they are charging on online booking. No complimentary was given either by way of breakfast or dinner. Moreover there was one mandatory gala dinner @ Rs 3000 per guest imposed and we had to part for three members (Rs 9000). Later we came to know that they are giving free breakfast and dinner for some guests. When we enquired about the same we have been told that our booking do not have breakfast and dinner. It was quite shocking that we have not been told bout deal and we paid Rs 24603 including 18% GST. So please check about deals especially complimentary breakfast and dinner, dear friends while doing online booking.

Stayed: December 2017, traveled with family
Thank vignesh m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHhotels, General Manager at Gorbandh Palace, responded to this reviewResponded February 7, 2018

Dear Guest,

Greetings from The Gorbandh Palace, Jaisalmer.

We would like to offer our sincerest apologies for your negative experience at our hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

We look forward to you visiting us again and we hope we do not disappoint you.

Warm regards.

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Reviewed December 22, 2017 via mobile

Good ambience in entrance and lobby .

Rooms are ok and the food is pathetic...

No good salads / live counter for hot servings . Service not good as any thing ordered will take long time .

Non veg was ok type with only 2 options in the whole buffet.

Overall over hyped property in terms of service .

Stayed: December 2017, traveled with family
1  Thank rohitmendiratta07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHhotels, Manager at Gorbandh Palace, responded to this reviewResponded December 27, 2017

Dear Guest,

Greetings from the Gorbandh Palace.

We appreciate your positive review on Trip Advisor. Thank you for bringing the incident to our notice. We will definitely try to take into consideration your suggestions.

Please allow us to serve you better on your next visit.

Warm regards.

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Reviewed December 7, 2017 via mobile

We were a bunch of about 45 bikers from all over India who stayed at Gorbandh Palace for two nights I would rate my overall stay experience with an above average rating but definitely not Very Good. While the place is big rather longish..we had a very long walk to our rooms. So one had to think twice before venturing out of the room. The rooms were of decent sizes and comfortable. The bathroom equipped with usual toiletries.
While I read some mention of many foreign tourists at the hotel...it is sad that while we witnessed their welcoming with garlands and a welcome drink....we dirty and tired bikers had to contend with just getting our keys at the reception desk.
Staff overall were courteous throughout our stay. One big grouse for me which was also pointed out by some other reviewer was the lack of replenishing the buffet dishes or serving tea and coffee. They just took ages.. One morning I just left without having my cup of tea..as it never came despite repeated requests. While there was a lot of variety..,the taste of food was just about average.
The hotel is quite near the Jaisalmer Fort which is about 10 minutes away.

Stayed: November 2017, traveled with friends
Thank Richard_Hughe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHhotels, Manager at Gorbandh Palace, responded to this reviewResponded December 12, 2017

Dear Guest,

Greetings from the Gorbandh Palace.

We appreciate your positive review on Trip Advisor. Thank you for bringing the incident to our notice. We will definitely try to take into consideration your suggestions.

Please allow us to serve you better on your next visit.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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