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“My worst hotel experience ever”

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3 Palms Jaisal Vilas
Ranked #95 of 104 Hotels in Jaisalmer
Modinagar
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“My worst hotel experience ever”
Reviewed December 24, 2012

This is the worst hotel I have ever stayed in my life. The hotel staff is very uncooperative. Even the staff in some lodges is better. I met with an accident in the hotel room when the glass door of the bathroom crashed onto my hand while I tried to move the same and I had multiple cuts on my hand. Though the hotel has mentioned Doctor on Call in their facilities, no first aid was available at the hotel. When I reported the incident to the reception at the hotel, they were more interested in damages to the room and didn't bother to see the injuries I have suffered. To my surprise, they have charged me Rs. 8000/- for the glass door that was defective and caused injuries to me and Rs. 350/- for the towel which got stained by my blood. I had to pay for the same as I had scarce time and they didn't allow me to move out of the hotel without paying for the same and I had to travel a long distance. I would not recommend this hotel to even my enemies. Never ever visit this place. Even the food is overpriced for the quality served at their restaurants.

Room Tip: Hotel is very bad
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  • Stayed December 2012, traveled as a couple
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Helpful?
4 Thank 44415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

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Traveler tips help you choose the right room.   Room tips (18)
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English first
Surat, India
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 30, 2012

Property of the hotel is good but lack of service and quality of food is so bad that even a 2 star hotel would had provide better food...
Swimming pool was full of flies and certain lights in room never work...
Highly over priced never recommend..

  • Stayed November 2012, traveled with family
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Helpful?
1 Thank varun117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jaisalmer hotels

New Delhi, Delhi, India
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 30, 2012

had a one night stay in the hotel...
Pros: on the highway to barmer...so u need to seek directions first time if u r coming from jodhpur.
however good location. Interiors are very nice and well decorated.
Rooms are neat and clean and spacious..
Cons: Food prices are extremely high..breakfast was complimentary and horrible.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank pk_0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surat, India
Level Contributor
4 reviews
4 hotel reviews
Reviewed November 23, 2012

i stayed for 2 nights in this hotel but i am very sorry to say that management of this hotel is as poor as of a lodge.This is a new property but it has lack of staff.Hotel is overpriced. Buffet rates are extremely high according to quality of food.According to my experience one should think thrice before booking in this hotel

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank sandeepSurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
1 review
Reviewed November 21, 2012

I was a guest in the hotel for 3 days in the month of November. I truly enjoyed my stay in the hotel and in particular i liked the friendliness of the staff, cleanliness of the rooms , easy check-in and check out, quality of food and location of the hotel (as it is far yet near to the main city).
Experienced vibrant and dynamic culture of Jaisalmer through folk dance, folk music and cuisine organised in the hotel.
Despite of low staff and full occupancy they didn't compromise on the quality and service. I really appreciate attention from owner (Mr. Anuj) to all the guests present in the hotel especially while dining.
Would highly recommend, as it is value for money.

  • Stayed November 2012, traveled with friends
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Helpful?
Thank Swati A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2012

Location was the best part of this hotel...if anybody is in a holiday/exploring mood this is the place to be....outskirts of town and the scenic beauty at night made it a good experience...
pick an drop facility was provided by the hotel, it was convenient...
Hospitality was excellent and traditional, nice big rooms,traditional food and the staff was helpful and courteous, helping us with all the information we needed to know and making the transport arrangements for sightseeing and visiting the heritage and famous places in Jaisalmer...
Please was during the happy hours at the hotel when suddenly the owner (Mr. Anuj) popped in and asked us about the experience of our stay, not many do this, had a drink with us and back to his work.....would highly recommend to people who intend to have a peaceful stay and enjoy their time....

  • Stayed November 2012, traveled with friends
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Helpful?
2 Thank GT-N7000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2012

This was our first visit to the golden city & we are really thankful to Jaisal Vilas group for making it a memorable one. It's a beautifully constructed property with a perfect blend of heritage & modern (it's palatial looks with modern amenities). All parts of the property are tastefully decorated and give an overall feeling of a palace. The hospitality of the staff was flawless and reinstated my faith in the legendary Rajasthan hospitality. I had some issue with my T.V (in the middle of night), and their technician had left for the day..but the owner of the hotel Mr Anuj Panwar got to know abt the situation somehow, He personally arranged another local guy within no time and in less than 30 min's I was watching it. (now this is called hospitality....can never forget this). I would also appreciate their owner for giving personal attention, as he went to each table in the buffet asking guests about their experiences and their feedback. I also liked the way their manager Mr Shyam Singh helped; by giving us all the information about various sight seeing locations (including drawing maps for us) & local markets. Excellent staff, beautiful property......had an overall Great experience !! Would recommend to all people who want to have "A True Royal Experience" along with best of Rajasthan hospitality......

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank navneetahlawat36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 3 Palms Jaisal Vilas

Property: 3 Palms Jaisal Vilas
Address: Barmer Road | Plot No. 14, Hotel Complex, Jaisalmer 345001, India (Formerly Hotel Jaisal Vilas)
Location: India > Rajasthan > Jaisalmer District > Jaisalmer
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #95 of 104 Hotels in Jaisalmer
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — 3 Palms Jaisal Vilas 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
Sprawled Luxury Boutique 3 Palms Jaisal Vilas, offers all upscale amenities including 67 Luxury rooms, Spa, Specialty Restaurant,Jacuzzi & sauna, Gym & Pool, Bar & Lounge Conference Rooms and evening rajasthani entertainment & Traditional Indian welcome. Come enjoy the Royal setting of the golden city with all mordern amenities. ... more   less 
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