This hotel can be dream destination for lovers of Rajasthani carving, for which Jaisalmer is famous for. It is a bit far from city (About 15 Kms.) Food is just OK & very little choice is available. Staff is very friendly & helpful. Facilities are all very good & also is in very good condition. Well maintained.
However, we had this strange experience on chicking-in. We had booked "Signature Suite". We were welcomed with smile & welcome drink alright. However, it took the hotel staff a good 30 minutes before we could be asigned a room. After a round tour of hotel facilities, when we reached our allocted room which was on the first floor, we entered in to a luxurious room WITHOUT any view. From all windows all we could see was huge walls at a distance not more than 6 feet from Window & thereby the room was quite dark.
We refused to accept the room & informed the hotel staff that we have booked signature suite after checking the location on website & the picture on website was offering view of Naure in abundence & this was the vary reason to select such a hotel.
We however were informed by the hotel staff that as "Signature Suite" was not available, we were offered "Luxury Suite" which was even more expensive if selected otherwise.
We patiently persisted that we reached the hotel on hotel’s confirmation of reserving Signature Suite for us & if hotel has not blocked for us, they may let us have it in writing & refund the money to us. We were asked to wait again & after about half an hour we were offered room on 2nd floor which has superb view of Landscape of Rajasthan.
We do not know if hotel learnt a lesson or not but we learnt a lesson that if you do not persist on your due demands, you do not succeed with this newly fashioned hoteliers who still have fancy for white skin.
- Official Description (provided by the hotel):
- Fashionably designed with luxurious interiors, the sixty two room hotel is proof that contradictions make for a wonderful hospitality experience. This unique juxtaposition of the modern with the medieval is what makes a stay memorable. ... more less
- Reservation Options:
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- Also Known As:
- Suryagarh Hotel Jaisalmer