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“Ensure that you get a room on 2nd Floor.”
3 of 5 bubbles Review of Suryagarh

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Suryagarh
Ranked #7 of 103 Hotels in Jaisalmer
Certificate of Excellence
Ahmedabad, India
1 review
“Ensure that you get a room on 2nd Floor.”
3 of 5 bubbles Reviewed November 7, 2011

This hotel can be dream destination for lovers of Rajasthani carving, for which Jaisalmer is famous for. It is a bit far from city (About 15 Kms.) Food is just OK & very little choice is available. Staff is very friendly & helpful. Facilities are all very good & also is in very good condition. Well maintained.

However, we had this strange experience on chicking-in. We had booked "Signature Suite". We were welcomed with smile & welcome drink alright. However, it took the hotel staff a good 30 minutes before we could be asigned a room. After a round tour of hotel facilities, when we reached our allocted room which was on the first floor, we entered in to a luxurious room WITHOUT any view. From all windows all we could see was huge walls at a distance not more than 6 feet from Window & thereby the room was quite dark.

We refused to accept the room & informed the hotel staff that we have booked signature suite after checking the location on website & the picture on website was offering view of Naure in abundence & this was the vary reason to select such a hotel.

We however were informed by the hotel staff that as "Signature Suite" was not available, we were offered "Luxury Suite" which was even more expensive if selected otherwise.

We patiently persisted that we reached the hotel on hotel’s confirmation of reserving Signature Suite for us & if hotel has not blocked for us, they may let us have it in writing & refund the money to us. We were asked to wait again & after about half an hour we were offered room on 2nd floor which has superb view of Landscape of Rajasthan.

We do not know if hotel learnt a lesson or not but we learnt a lesson that if you do not persist on your due demands, you do not succeed with this newly fashioned hoteliers who still have fancy for white skin.

Room Tip: Ask for rooms only on 2nd floor
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  • Stayed October 2011, traveled with family
    • Value
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Helpful?
Thank dewdrop1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suryagarh_jaisalmer, General Manager at Suryagarh, responded to this review, November 7, 2011
Dear Guest,

Thank you for appreciating the hotel and its facilities. The issue regarding the floors is a complete matter of choice. We have a lot of guests who prefer the first floor of the hotel due to its easy access to the terraces and the courtyard's that are available on the floor. However I have shared your feedback with the reservation and Front Office team.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,141 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 4, 2011

This is going to be a short review - I can't find a fault with what's on offer here. The new sandstone structure is architecturally amazing, the rooms are great, service is at the optimum balance of all the time being there without being disruptive and the setting in the desert is magnificent.

Price isn't cheap, but here it doesn't matter as you really get back your money's worth in an experience that will not be soon forgotten. There is a great attention to detail no matter where you look and there is a great sense of space everywhere from the long corridors to the spacious rooms. The place is very calm and peaceful and provides a perfect contrast for visits to the tourist crowds in the Jaisalmer attrations.

We did the dune bashing trip too with my son and we both liked it - have to say that having done the same in Dubai earlier we were a bit disappointed by how small the dunes were.

  • Stayed October 2011, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tormave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weimar, Germany
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 2, 2011

We had a 3 nights stay at Suryagarh in Jaisalmer.
The hotel is fantastic! Newly built in the style of an old Rajasthan fort it offers excellent modern amenities. The golden sand stone gives you a welcome feeling right from the beginning. Suites are spacious to host a family with 3 kids. Service of each of the hotel employes is outstanding. Food was excellent. We highly recommend this hotel for your stay in Jaisalmer.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank eltoxtli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suryagarh_jaisalmer, General Manager at Suryagarh, responded to this review, November 3, 2011
Dear Guest,

On behalf of the entire team I thank you for such kind words, Our constant focus is to ensure that our product and services offer our guests a memorable stay. We look forward to having you back with us again.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 1, 2011

Two night stay with friends in October 2011. The hotel setting is great, with buildings, architecture, courtyards and gardens finished to create an inviting ambience in a desert panorama. Well worth the 4.5 hr drive from Jodhpur. The camel ride and high tea in the sand dunes orgnaised by the hotel was sheer magic, especially at sunset. We used the spa facilities and I would recommend these to any guests to complete the relaxing, pampered experience offered by Suryagarh. Good food, helpful staff and live local musicians playing in the central courtyard during the evening contributed to a memorable visit. One minor irritant - the dining room atmosphere was not helped by a lack of natural light - this is very much a hobby horse of mine and may not matter to other visitors

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank satyajit_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 8, 2011

Nothing can beat these guys at Suryagarh for what they have got bloomed out of the desert. FANTAFABULOUS.

Firstly, we arrived at 9 pm at night and were whisked away immediately to our room which was nicely air-conditioned and were upgraded to a better category room. Asked for whatever and we got it. Asked for a double bed on the floor for our 1 year daughter and were given one which really helped as the bed is too high and she already had a fall. Good clean rooms but ok view.

Restaurant has very good and tasty food. We tried Indian and Chinese and were pretty amazed at the quality and taste of it. Breakfast was great and were offered whatever we liked to eat at the breakfast table. They made the food freshly. One mistake they made was that at one chinese meal at night, we ordered for a portion of the starter and the chef gave us in 2 separate plates in smaller portions. But unfortunately, at the end the bill came they charged us for 2 portions. We let go.

But The best part about the hotel is the High Tea at the sand dunes. Noone for god's sake should miss this offer. It is the best thing ever ever. Right in the middle of the desert you are all alone with food and drinks at your behest.

Great stuff. Keep going. Thanks.

Room Tip: Try to get a room with a view. Will make a big difference to your stay. We did not have one.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank RaviMansinghka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 2, 2011

We stayed 2 nights at the suryaghar and had a fantastic stay... The hotel is 10 minutes drive from jaisalmer and you feel so peaceful when you arrive in this brand new property built as the jaisalmer old city... Room (suite) was perfect, dinner amazing with local live music in the court, the moon shining in the darkness of the desert is fantastic...staff is dedicated to make your stay perfect, nice and friendly... Swimming pool is lovely... No more to add, just go there if you are staying in jaisalmer...

  • Stayed August 2011
    • Value
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    • Cleanliness
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Helpful?
Thank Sabi_nice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suryagarh_jaisalmer, General Manager at Suryagarh, responded to this review, October 3, 2011
Dear Guest,

Thank you so much for a positive feedback about Suryagarh. I am glad that you enjoyed your time and liked our services. We look forward to having you back with us soon.

Regards
Arpit Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 25, 2011

It was really a wonderful experience to stay at Suryagarh,really nicely decorated rooms,very helpful and caring staff,good food and nice environment.We enjoyed every moment of our stay.We are widely travelled all over the world but never had a better experience than this.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biran_pasricha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suryagarh

Property: Suryagarh
Address: Kahala Phata, Sam Road, Jaisalmer 345001, India
Phone Number:
Location: India > Rajasthan > Jaisalmer
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Jaisalmer
#1 Family Hotel in Jaisalmer
#2 Spa Hotel in Jaisalmer
#3 Romantic Hotel in Jaisalmer
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Suryagarh 5*
Number of rooms: 72
Official Description (provided by the hotel):
Fashionably designed with luxurious interiors, the sixty two room hotel is proof that contradictions make for a wonderful hospitality experience. This unique juxtaposition of the modern with the medieval is what makes a stay memorable. ... more   less 
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Also Known As:
Suryagarh Hotel Jaisalmer

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