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All reviews camel safari rooftop restaurant train station great view chai enjoying the view the owner hot water guest house small balcony amazing location window seat stay inside the fort living fort jaisalmer fort his team wonderful experience
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Reviewed June 1, 2013

Two things stand out about Surja Hotel in Jaisalmer: the location and the service. It's set inside the fort, and the view from the rooftop restaurant is spectacular. Lie in one of the cushioned beds outside and watch the sunrise as you enjoy your morning chai. The cosy rooms have great rustic character. The managers Raj and Yogi do everything they can to be the perfect hosts, even taking me into town to see the sights and experience the best lassi in India! They were also very kind when I came down with a nasty throat infection and cough. This place is also good value when you look at other places inside the fort. Staying at the Surja Hotel made my stay in Jaisalmer great, and I highly recommend it.

Room tip: Stay in the Maharaja room and enjoy the window seat with the amazing view!
Date of stay: December 2012
  • Trip type: Traveled solo
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1  Thank fromcanada51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh B, Manager at Surja Hotel, responded to this reviewResponded June 20, 2013

Dear Sir, I would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of providing you luxury hospitality. We value your patronage and look forward to welcoming you to Hotel Surja
Best Regards
Raj
Hotel Surja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

We stayed there because of the good reviews on Tripadvisor. Total Mistake! Rooms were good 10 years ago. The guys who run this hotel seem careless in maintaining it in good conditions and more eager to sell you an overpriced safari (almost 3 times what we payed directly with Ganesh Travels).

Beds are falling down and the matresses are sustained by a brick pile on the middle! The wood structure of the bed creaks with every move, so it is really uncomfortable. If you pass your finger on any piece of furniture you will find a dust and filth from a long time ago.

We tried 3 rooms, and asked everytime to clean them and change the sheets for clean ones, another family in the next room had the same problem... we couldn't beleive it!

Terrace view is great and food is not bad, but just look at the pillows in the terrace they haven't been washed not once in their lifetime!

My advice would be to first arrive and see it with your own eyes, prices aren't super cheap so see a couple more hotels and decide...

For us it was one of the worst hotels in India, and we ARE budget travelers!

Date of stay: April 2013
  • Trip type: Traveled as a couple
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4  Thank BereMunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

I stayed here for a couple of days and highly recommend it for a great value stay. I was met at the train station for a complimentary transfer to the hotel which is built into the fort. Steep stairs lead up to the bedroom level then another set of stairs to the reception and the rooftop cafe area. The rustic Maharajah room was large enough for a double and single bed, still leaving plenty of space. The small window seat balcony is enough for one person to sit and take-in the town below. Food in the cafe was cooked to order and was always excellent. The Surja has a backpacker feel but it was clean with great facilities and I would recommend to anyone travelling to Jaisalmer.

Date of stay: April 2013
  • Trip type: Traveled solo
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Thank johnnytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded May 5, 2013

We appreciate our guests and the reviews that are posted on Tripadvisor. We trust all our reviews are written with honesty and sincerity. As I mentioned, we all learn from the sharing of experiences.
If anyone has any questions about our participation in the preservation of the hotel and camel safari, we are happy to share our initiatives. We believe that in the long term, we need to maintain our home from the inside and not through abandonment. We do appreciate the comments, as we are always trying to improve by understanding our guests experiences.
Best Regards
Raj
Hotel Surja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

My plan was to stay in Jaisalmer for 2 or 3 days. In the end, i was there for a whole week. There is no place like this in Jaisalmer. View is just amazing!! Either from your room or from the excellent balcony of the hotel, it is just breathtaking! Stuff is really helpfull and friendly, either you're just having some small chat with them, ordering a food, or having some extra wishes. Ask for it, they ll find a way to do it! Food in hotel restaurant is also really good and more than affordable! I really miss chilling out on their balcony, having some drinks and enjoying the view of the city! One of the greatest hotels i've been into!

Room tip: choose the rooms with the balcony and the view of the city! It is worth every single rupee!!!!
Date of stay: April 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
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Thank Ivanorlovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded May 5, 2013

We appreciate our guests and the reviews that are posted on Tripadvisor. We trust all our reviews are written with honesty and sincerity. As I mentioned, we all learn from the sharing of experiences.
If anyone has any questions about our participation in the preservation of the hotel and camel safari, we are happy to share our initiatives. We believe that in the long term, we need to maintain our home from the inside and not through abandonment. We do appreciate the comments, as we are always trying to improve by understanding our guests experiences.
Best Regards
Raj
Hotel Surja

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

when i stayed jaisalmer i was very impressed this hotel. Nice view and nice rooms! And the best thing i think is workers^^ they were so kind and sweet. I wanna go again.

Date of stay: January 2013
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Thank ssoniaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 29, 2013

We appreciate our guests and the reviews that are posted on Tripadvisor. We trust all our reviews are written with honesty and sincerity. As I mentioned, we all learn from the sharing of experiences.
If anyone has any questions about our participation in the preservation of the hotel and camel safari, we are happy to share our initiatives. We believe that in the long term, we need to maintain our home from the inside and not through abandonment. We do appreciate the comments, as we are always trying to improve by understanding our guests experiences.
Best Regards
Raj
Hotel Surja

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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