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All reviews sunset point sunset view rooms booked local folk music recommend this hotel traditional ambience newly constructed property last week of january remarkable hotel hospitality service rooftop restaurant pure rajasthani neat and clean rooms great hospitality name suggests kind person location is excellent
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Reviewed March 3, 2018 via mobile

I just stayed there for a day and got the best room with some antique styles decoration and was spacious food service was a good best place it s really peaceful good hotel royal visit jaisalmer again .................

Date of stay: March 2018
Trip type: Traveled as a couple
1  Thank SaileshT14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2018 via mobile

We stayed here for two nights with our family and friends. I must say that management of the hotel is very efficient. We called at hotel reception when we about to enter the city for directions. For our help, they sent their staff to pick us from Hanuman circle, city centre point. This was really a warm gesture. Just after check in, we were offered welcome drinks and offered chocolates, which was a surprise for us. Rooms were really beautiful with scenic view of Vyas chatris.

Whole staff was very friendly and accommodating, specially Mr. Raj Kumar. He is on the toes every time. Management organised a cultural programme in night which was a delight to watch. Food was great.
While we were checking out, they already put complimentary water bottles for us.
Never seen such kind of hospitality. Owner take cares of each and every thing himself.
We will definitely come back. Highly recommended.

Date of stay: February 2018
Trip type: Traveled with family
4  Thank Sushila Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2018 via mobile

My rating is for the arrogant, unaccommodating, unhelpful behavior of the person at the reception. I think his name is Lakhan, a tall guy! Anything requested was a no from him plus he takes commission if he arranges Auto or other vehicle for you. We payed half the amount to get dropped to railway station that what he said would be ,if he calls. The location of the hotel is good & it's clean.

Date of stay: February 2018
Trip type: Traveled with friends
4  Thank MonibhaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir K, Owner at Hotel Royal Heritage, responded to this reviewResponded March 3, 2018

Dear Monibha M,
First of all we are very sorry if you found our hospitality with arrogance. This is not the way we treat our valuable guests.
It is our duty to help our guests as far as we can do. But in case of any unjustified requests, we have to say NO.
In your case, you were denied early check in because we don't have rooms available that time. Now, you started blaming us for not providing rooms. This is wrong.
Again, your unfair demand was for cash back from us, which we can't do because you booked your room through online portal. You were doing this just because another hotel was offering free early check in. Isn't it unfair for us??
Now again, you started unjustified demands. Your room was booked on C.P plan, that is including breakfast. But, your check out was in midnight, as per the train schedule. You asked to give you free dinner instead of breakfast.
We can't do that, so we replied with a polite NO. Where is arrogance in this?? Was your demand a fair one??
You blamed us for taking commission for auto or taxi. Ma'am, this is wrong. You asked us the rates for drop to railway station and in that the pick up was from hotel itself. Its easily understandable that it will cost a little bit more to pick you from your location. But you opted for going to taxi stand and booking from there. It's obvious that it will cost less.
Monibha ma'am, being a guest in any hotel, you are also abided by some rules and policies. It is not necessary that all our unjustified demands would be fulfilled up.In your case, this was the whole scenario.
And please don't use this platform for personal enimity or grudges.

Hope to serve you again with best !!!

Warm regards
Sudhir Yadav

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018 via mobile

Stayed here with my college group for two days and found this hotel worth recommding. We booked 7 rooms. Rooms were really very good. Staff was highly helpful towards our needs. Booked desert tour from hotel itself and it was a memorable one. Would love to come again!!!

Date of stay: January 2018
Trip type: Traveled with friends
4  Thank Nvn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2018 via mobile

Booked this hotel through booking. com and was not disappointed at all.. The location is perfect, just in front of sunset point. Got a very warm welcome at the time of check in. Rooms were neat and clean, built in traditional rajasthani style. Food was excellent. Highly recommended

Date of stay: January 2018
Trip type: Traveled with family
3  Thank BalrajY2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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