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All reviews special thanks dunes bar f b beautiful property front office manager the general manager central courtyard restaurant staff the entire staff breakfast spread modern amenities memorable stay courteous staff excellent hospitality wonderful experience his team golden city
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Reviewed 4 weeks ago via mobile

Hi Narendra,
We had such a pleasant stay at Marriott Jaisalmer!
You have looked after as our home away from home, senior people like yourself are a total asset to Marriott group.
Right from the beginning Checkin, room quality, breakfast, greetings, evening drinks, dinner, hotel facilities and continuous humble greetings by yourself and your humble staff were absolutely immaculous and I can’t imagine how it can be better than this ever.
Your two staffs in particular, Moustafa at your bar and Salim at your dinning hall were giving us round the clock attention and unbelievably good service.
Overall, absolutely awesome
Really grateful
Thank you one again for having us at Marriott.
And a special big thank you to you personally for making our stay so memorable ever
Kind regards,
Titanium Elite members

Date of stay: January 2020
Trip type: Traveled with family
Thank Nik908762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prath28, Public Relations Manager at Jaisalmer Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Jaisalmer Marriott Resort & Spa!

Thank you so much for taking the time to share your wonderful experience with us. We are glad to know that the warm gesture by our teammates added fond memories to your stay.

Thank you for acclaiming the wonderful services rendered by our team members- Narendra, Salim and Moustafa they all are an asset to the organization and your kind remarks reinstate their efficiency.

We look forward to welcoming you back in the future.

Best regards,

Pragya Rathore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The treatment we received At the jaisalmer Marriott was absolutly incredible. From the front desk staff to the manager we have nothing to complain about.

The front entrance has a couple of desks so given the size of the hotel check in could take a while depending on how many people are checking in at the same time. We had no problem and were checked in quickly. We had 2 regular rooms (247 and 231) and one suite (249). The suite was equipped with a Keurig coffee machine and 2 capsules which was great. The welcome tray of chocolate's and treats was great and we were provided a birthday and anniversary cake as well. It was absolutly royal treatment. We had to request to change one of the rooms as it was kept at 16degrees with no way of a quick warm up in the middle. the change to the new room went fairly quickly and without a problem.

The suite was light with a separate powder room and a massive main bathroom with double sink, a shower (including rain shower head), bathtub, and a toilet. The toilet has it's own glass door for separation. The bed was king size and very comfortable. The room faces the outdoor pool. The the separation between the bedroom and bathroom can also be completely opened. It is not a traditional door. The rain shower did not work 100% but we were still able to take an excellent shower.

The elite lounge boasted a great selection of snacks and finger foods as well as a chicken and fish for non veg snacks. It was comfortable to sit in the lounge and enjoy some food and drinks. Food stops at around 10.

Breakfast boasted a large selection of foods and they do an excellent job catering to all pallets. From dosa to cereals. The fresh croissants were amazing. the spice level was certainly kept more neutral to appeal to a larger crowd.

The hotel also offers pool, Foosball, table tennis, and a small library.

We definitely would stay here again and recommend the Marriott to anyone coming to jaisalmer. Thank you to Mr. Kasana for a fantastic stay.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank 26maximilians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prath28, Public Relations Manager at Jaisalmer Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Jaisalmer Marriott Resort & Spa!

Thank you for sharing your valuable time to share your positive feedback on your recent stay with us. We are pleased to read that you loved our rooms and amenities with the prompt action on change of the room as per your requirements. We feel proud that all our guests value our team's personalised and courteous approach.

The wide selection of food is based on a simple philosophy of healthy, tasty and fresh ingredients as well as genuine taste and simplicity in the preparation and presentation of dishes.

The other facilities such as pool, library and table tennis at the resort offers our guests yet another rejuvenating break and beautiful experience.

We look forward to welcoming you back in the future.

Best regards,

Pragya Rathore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Had a wonderful stay for 2 nights in December at the height of the tourist season. We were family of four. Property was very well maintained, staff was excellent and the food was delicious, rooms were spacious. Right from the welcome as you check in to the moment we left, staff were attentive to every detail. Property is new but has the ambience of an old haveli/palace. Added bonus is the entertainment at dinner each night.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
Thank sasatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prath28, Public Relations Manager at Jaisalmer Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Jaisalmer Marriott Resort & Spa!

It was indeed pleasure to have your stay with us and we appreciate your time to post feedback of your experience. We are glad to read that you enjoyed every moment right from the check-in to the check-out. The unique design, décor and ambience of our hotel, along with the professional and courteous approach of the staff is what motivate our guests to choose from other five-star hotel in the city.

We look forward to welcoming you back in the future.

Best regards,

Pragya Rathore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

It was Wedding ceremony of Kathotia & Shah Family We Came As event managers for the event. Talking about the hotel this is excellent hotel , very nice rooms and high-quality service. Highly recommend . All staff without exceptions were very friendly , always smiling and willing to do anything to keep their guest happy . I stayed for 3 nights and never heard word such as cannot do, not possible etc. My thanks to entire staff but Specially like to mention few names who where available all the time with 200% surety that everything is done in time The Gentleman I Like To Mention Mr. Rakesh (LP / Security) He Was Always there for the clearance of the lobby and entrygate and also take care of luggage handling , Pravin The Intern He Was So Positive always smiling ready to do all work told to him the best in the hotel and also Ram who was at front desk and was very helpful during our entire event. Lastly thanks to entire staff all are supportive and hard-working. Guys Keep up the good work. You all are awesome.
@countless_stories @csentertainment

Date of stay: January 2020
Trip type: Traveled on business
Thank Chetan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prath28, Public Relations Manager at Jaisalmer Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Jaisalmer Marriott Resort & Spa!

Thank you for choosing to stay with us and sharing your valuable feedback on the recent visit for wedding ceremony. I am elated to read your review and to note that you had the most memorable experience at our hotel and the team looked well after you.

I have shared your generous praise about the excellent service done by all the associates to make your experience unforgettable one. They all assure best of the service and attention to our guests.

We look forward to welcoming you back in the future.

Sincerely,

Pragya Rathore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020

We stayed at the Marriott Jaisalmer just before the Christmas holidays, the hotel is beautiful build with tasteful decor. However, this stay just changed the whole parameters and benchmarks for a great service. Narendra Kasana, Front-office manager, and his amazing team was much more than just another 'great service'. The lengths to which Narendra went to provide us with an amazing and personalized experience is truly remarkable.

Narendra and his team were extremely caring to the point that they even dropped me to Airport when they realized that I'm running late for my flight.

Marriott Jaisalmer is an excellent hotel, out-of-world service, full of unique cultural indulgence and programs, and delicious food selection.

The only downside to this stay was that it has ruined my hotel experience for North American hotels, I know it would be challenging for any NA hotels to match such level of personalization and stellar service.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank mgodara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prath28, Public Relations Manager at Jaisalmer Marriott Resort & Spa, responded to this reviewResponded January 17, 2020

Dear Guest,

Greetings from Jaisalmer Marriott Resort & Spa!

Thank you for sparing your valuable time to share your feedback. I am delighted to learn that you enjoyed your Christmas holidays with us. We are pleased to learn that our guests value our team's friendliness, understanding of needs and personalized service.

The beauty of our hotel is based on a Rajasthani culture and traditions with folk performances every evening. Also the food at our restaurant is healthy with genuine tastes and wide selection of Indian and Western dishes.

We look forward to welcoming you back in the future.

Warm regards,

Pragya Rathore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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