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Reviewed January 3, 2017 via mobile

This hotel is a beautiful heritage property and is quite amazing. It's exterior has been preserved and maintained in good condition and some of its public areas, such as the bar, pool room and dining areas give you a real picture of what it was like in the old days of British rule and the Rajas. Unfortunately, we found some of these public areas a bit "dark" with dozens of tiger skins and heads of a variety of animals hanging all over the place.

Staff were good and we had a very enjoyable dinner in the open courtyard area while enjoying the cultural entertainment provided.

It is acknowledged that this is an old restored building and that you can't expect everything to be brand spanking new but the two rooms we had could really have done with some long needed attention. They were tired with stained walls in various areas, a worn and stained bath and shower and the hot water almost non-existent no matter how long it was left to run to "warm up". The floor in my room did not appear to have been cleaned properly for some time as my feet quickly became a bit grubby after walking around barefoot!!

Stayed: December 2016, traveled with friends
Thank 23PeterJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal_Nafees_N, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded January 4, 2017

Dear Guest,

Thank you for taking time out to review us on TripAdvisor , your feedback is important and we take further steps based on the experience you shared of your stay with us.

You will be glad to know that room renovation work is already in progress and the next time you visit us you find everything in order as you expected .

I hope we will soon get a chance to make it up for you and delight you on your next visit .

With best regards,

Faisal Nafees
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2017 via mobile

The property is great and is supervised by the king and the Queen themselves. We tried the breakfast there and it was good. The rooms were clean and staff was friendly. However, carry enough drinking water as you would be charged for extra water and the beds are slightly noisy. Also, like many hotels the hot water is available only for fixed hours. Do watch the puppet show and steal a chance to have a word with the royalties.

Stayed: December 2016, traveled with family
Thank NS1234568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal_Nafees_N, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded January 4, 2017

Dear Guest,

Thank you for taking time out to review us on TripAdvisor , your feedback is important and we take further steps based on the experience you shared of your stay with us.

You will be glad to know that room renovation work is already in progress and the next time you visit us you find everything in order as you expected .

I hope we will soon get a chance to make it up for you and delight you on your next visit .

With best regards,

Faisal Nafees
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2017 via mobile

Our plan was to break up the drive from Jaisalmer to New Delhi with Bikaner, and this is the perfect place to stop over as it is in itself an attraction as well as a hotel.

Services were great as expected from a palace hotel, we even got upgraded on our room, but the rooms are not the best feature of this hotel.

The view from the top and the palace itself easily consumed two hours of our time. The bar is a well decorated place putting early 19th century luxury on display, where we took a late afternoon drink. The food from the restaurant were good, with a good selection in the menu with Chinese, Indian and western variety, but I would go easy on the dessert, which were a bit too sweet to our liking.

Due to the weather we have an early check out, and it's nice that they have a 24 he reception that takes visa.

Overall I would say it's a pretty good stay, and it doesn't feel as we have lost a day from traveling on the road.

Stayed: January 2017, traveled as a couple
Thank FreddieKuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal_Nafees_N, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded January 2, 2017

Dear Guest,

Thank you for choosing to stay with us at Laxmi Niwas Palace Bikaner. I would like to thank you for taking time out to review us on TripAdvisor.

Customer service is our utmost priority at The Palace and I am glad to know that your stay with us was delightful and you liked the facilities and services of the Palace

The Maharaja hosted numerous luminaries and dignitaries, including King George V and Queen Mary, the King of Greece, Viceroys, fellow Maharajas, and renowned statesmen.

We look forward to welcome you again during your next visit to Bikaner - India

With best regards,

Faisal Nafees
Area General Manager

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Reviewed December 30, 2016

We booked into Laxmi Niwas Palace hotel for the start of our Rajasthan trip. On reaching there, the reception was ready for us with the necessary paperwork and a welcome drink. They answered our questions about local sight seeing and promised to book a tour guid. Since it was Christmas eve 2016, they had a mandatory gala dinner along with a cultural programme, which we were forced to pay for. We went to this in the evening. Against the backdrop of the palace, the music programme was very nice, the food, layout and spread were outstanding along with a rather entertaining Santa Clause. The room was large and even though it was on the ground floor, it was quiet and nice. Hot water is a problem, but once it starts it is absolutely fine. There are quirks in a heritage property: we found that the lights on top of the main door could only be operated from outside the room. Breakfast was a good spread. The Chinese at dinner was underwhelming. The overall experience was outstanding and we would love to go back. By the way, guide was outstanding, taking us through old Bikaner, showing the havelis, stopping at quint ghevar and snack shops, definitely ask for Jitu Guide !

Room Tip: Take a guide from the hotel to see the sights in Bikaner.Ask him to book a auto rickshaw (tuk tuk) for the old city visit.
  • Stayed: December 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank The_Shouvik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal_Nafees_N, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded January 2, 2017

Dear Guest,

Thank you for choosing to stay with us at Laxmi Niwas Palace Bikaner. I would like to thank you for taking time out to review us on TripAdvisor.

LaxmiNiwas Palace was commissioned by Maharaja Sir Ganga Singhji to serve as his royal residence. Designed by Sir Samuel Swinton Jacob, Built between 1898 and 1902, LaxmiNiwas Palace is constructed in an Indo-Saracenic style, an architectural movement popularized in the 19th century in British India.

The Maharaja hosted numerous luminaries and dignitaries, including King George V and Queen Mary, the King of Greece, Viceroys, fellow Maharajas, and renowned statesmen.

Customer service is our utmost priority at The Palace and I am glad to know that your stay with us was delightful and you liked the facilities and services of the Palace. You will be glad to know that the room renovation work in in process, next time you visit us you will find everything in order

We look forward to welcome you again during your next visit to Bikaner - India

With best regards,

Faisal Nafees
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2016

We stayed here for one night. This is one of the best hotel we had stayed. It is in the city center of Bikaner, but you feel you have entered a another world from the moment the car got to the road that lead to the gate. The garden is large and beautiful. The hotel architecture are amazing. The service are first rate. The song and dance during dinner was very delightful. For eceryone visiting Bikaner, we recommend staying at this beautiful place.

Room Tip: We were given a upper floor room. There is a terrace and we are the only people on this side. It felt wonderful.
  • Stayed: December 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank sleepywillow100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal_Nafees_N, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded January 2, 2017

Dear Guest,

Thank you for choosing to stay with us at Laxmi Niwas Palace Bikaner. I would like to thank you for taking time out to review us on TripAdvisor.

LaxmiNiwas Palace was commissioned by Maharaja Sir Ganga Singhji to serve as his royal residence. Designed by Sir Samuel Swinton Jacob, Built between 1898 and 1902, LaxmiNiwas Palace is constructed in an Indo-Saracenic style, an architectural movement popularized in the 19th century in British India.

The Maharaja hosted numerous luminaries and dignitaries, including King George V and Queen Mary, the King of Greece, Viceroys, fellow Maharajas, and renowned statesmen.

Customer service is our utmost priority, thank you for note of appreciation. We look forward to welcome you again during your next visit to Bikaner - India

With best regards,

Faisal Nafees
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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