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“Beautiful property but mediocre services”

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Hotel Raj Vilas Palace
Ranked #32 of 36 Hotels in Bikaner
Pune, India
Level Contributor
146 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
“Beautiful property but mediocre services”
3 of 5 bubbles Reviewed March 18, 2013

The hotel is still in the process of being refurbished.It has beautiful murals on the walls. It has a beautiful swimming pool. Services are not up to the mark though.The lifts doors are very scary, since they do not sense even if a person is getting in and tries to forcibly shut on you.The rooms are very elegant and spacious. Air conditioning was good the first day, but conked off the next day. (which started functioning soon after complaints) View of bird droppings outside the window is not very pleasant. Generally cleanliness is not big on the agenda of such hotels..I guess. Bathroom drainage did not work properly, so check rooms before checking in.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank preetiPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    17
    29
    45
    21
    16
See reviews for
40
29
7
15
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Fuerteventura
Level Contributor
803 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 475 helpful votes
3 of 5 bubbles Reviewed March 2, 2013

The room and hotel were quiet nice. It lacked the atmosphere and personal touch of a haveli. It was a shame about the lack of internet, despite the presence of a router in the lobby. I cannot think that this would be a very difficult thing to fix. 3 star hotels do not seem to do these things well, but homestays do. The location was quite good in a quiet street and not too far a walk from the fort.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NomadicTraveller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed January 18, 2013

Hi
1) Its not a palace, its a hotel.
2) Its a good option if you have a budget constraint, dont expect the world
3) Its old and being re furbished
4) Location is fine close to the palace and fort, transport is available at your doorstep
5) Service is just ok
Its basically a budget 3 star palace hotel.

Have a great stay!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anurodh1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 25, 2012

I booked this hotel thru a travel agent who promised a 3 star luxury hotel... i checked this hotel before coming here on the website and was convinced tht it is a 3 star luxury hotel and value for money... but when i m actually here... i m trying to move to a diffrent hotel but on last momemt nt getting a better bet... i cnt believe tht they say its a luxury heritage and they hv a old 14 inches TV... towels hv become black... i cnt dare to use them. Yuks... its just a show of a good luxury hotel... facts r different... all i wud say is if u want a neat clean and actually luxury hotel... tht is actually 3 star... dont even think of cming here...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harshpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bikaner hotels

Seasoned traveller from Devon
Level Contributor
303 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
2 of 5 bubbles Reviewed December 18, 2012

We stayed here for 2 nights in December 2012. The facade is good but once inside it changes. No staff in any recognisable uniform, no hot water in the room, curtains hanging off the rails, pigeons roosting on the windowsill and aircon unit, filthy shower curtain and toilet - I could go on...
The restaurant food was ok but the waiters were something else, the boy cooking eggs in the restaurant for breakfast was dressed in a filthy shirt, the 'head' waiter was more interested in getting backsheesh from us (trying to give us fruit to take out of the restaurant and hurrying into reception when we were leaving - still didn't get a tip..).
Overall we woudn't stay here again, there must be better hotels in Jaipur!
As I shall say in all my reviews of hotels in India, take some 'with a pinch of salt', they may not be genuine!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chocky1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

PRO. Simple clean room with twin beds, small table and chairs and ledge. Mini fridge in room. Functional bathroom. Good location in centre of Bikaner but quiet neighborhood. Friendly staff with good service. Reasonable rate (1500Rs) and very good value. Recommended.
CON. TV channels only Hindi, no hair drier in bathroom.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobalCit59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed November 17, 2012

I would rate it as 2 star hotel. Overall it was an average experience.
Positives:
(i) It is near to the Junagarh Fort. Location is peaceful and it is 4 Kilometer from the market, so, if you want to stay in market place, then this is not the place to live. There are no shops/restaurants at a walking distance from this hotel.
(ii) There is a spacious terrace, where you can sit and enjoy peaceful time.
(iii) There is a restaurant on the top floor with buffet for breakfast. We liked the coffee served in their restaurant. Food is average with high contents of oil and spices (which is the specialization of Rajasthan !). Room service is available 24 hours. We are thankful that we were served breakfast at 6:00 am on our request.
Negatives:
(i) Although room was quite clean, however, it can be improved. We were welcomed by a cockroach in our room.
(ii) The bathroom was not upto mark. The shower curtain was very dirty, as if it has not been replaced/cleaned for months.
(iii) The view from our window was worst. There is a shed which is full of bird droppings !! We never opened the curtains of windows.
(iv) AC and fan both were very noisy, which was not repaired even after complaining. We had to switch off the AC to have a sound sleep. Although they have centralized AC, however, that is never turned ON.
(v) Furniture in the room is quite old, and needs renovation.

Room Tip: Dont choose Room # 205
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suneet_arora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Raj Vilas Palace

Property: Hotel Raj Vilas Palace
Address: Near Public Park, Bikaner 334001, India
Location: India > Rajasthan > Bikaner
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 36 Hotels in Bikaner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Raj Vilas Palace 3*
Number of rooms: 55
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