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“Good room, poor room service, house keeping”

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City Heart Sarovar Portico
Ranked #6 of 34 Hotels in Ludhiana
Reviewed October 22, 2012

I had booked this hotel through the net looking at the favorable reviews. No doubt, the room was good and spacious. The facilities were OK. Fitness center hardly had any weights, one treadmill, cycle and elliptical and one master machine. The house keeping was average service. One had to remind them to replace things in the bathroom and despite that those things were not replaced. Room service, pathetic. One the dishes were cleared the next day despite several reminders to the front desk, in room dining to clear the dishes. The choice of dishes at breakfast was poor. The hotel needs to improve on room service, housekeeping and food in that order to live up to its name.

Room Tip: Choose a room on the club premiere floor, 5th floor
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  • Stayed: October 2012, traveled on business
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2  Thank ABVivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul S, Manager at City Heart Sarovar Portico, responded to this reviewResponded October 24, 2012

Dear Valued Guest,

Thank you for your feedback of your recent stay with us at City Heart Sarovar Portico, Ludhiana
I am disheartened to note your unsatisfactory experience of Room Service and Housekeeping Services.
Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement.

I once again apologize for the inconvenience caused to you.

We look forward to your continued support and patronage to City Heart Sarovar Portico, Ludhiana

Regards
Rahul Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 - 154 of 189 reviews

Reviewed October 22, 2012

I regularly stay here . This time i had an early check in .
To my Surprise the front desk staff told me that my id was already available with the hotel .
I stay here once in 2 months .
Their rooms are spacious and neat .
The complimentary breakfast spread is good .
Did not have lunch or dinner .

Room Tip: All the rooms are good as far as i stayed here .
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  • Stayed: October 2012, traveled on business
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2  Thank Karthic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul S, General Manager at City Heart Sarovar Portico, responded to this reviewResponded December 30, 2012

Dear Guest,
We are delighted that you had a good experience while here at City Heart Sarovar Portico, Ludhiana
Thank you for your kind words. We sincerely await the opportunity to welcome you once again.

Best Regards,
Rahul Sharma
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

It is a nice hotel with good facilities, good, room , specious, just service level at house keeping and reception is bed. other vise this hotel is a good option in ludhiana with reasonable rate yuou can get fine service and facilities just like 4 start hotel.

Room Tip: All are good, just check you bill before leaving hotel for rates always
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  • Stayed: September 2012, traveled on business
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2  Thank Rupesh2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul S, General Manager at City Heart Sarovar Portico, responded to this reviewResponded September 21, 2012

Dear Guest,\

We are delighted that you had a good experience while here at City Heart Sarovar Portico, Ludhiana

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.

Best Regards,
Rahul Sharma
General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

A centerlly located star hotel in Ludhiana with all comforts . Neatly maintained hotel . Rooms are goods . Neat and clean. In side room lightings and other comforts are good to have a comfortable stay in this hotel. Check in is taking more time even it was booked in advance. Other wise all staff is cooperative . Good break fast with more dominated with north indian food.This is a hotel for comfortable stay after hectic business working hours.

  • Stayed: September 2012, traveled on business
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2  Thank ysvsnagamohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul S, General Manager at City Heart Sarovar Portico, responded to this reviewResponded September 21, 2012

Dear Guest

Warm greetings from City Heart Sarovar Portico, Ludhiana !!!

We thank you for taking the time to write feedback about your recent stay with us.

We are also delighted to know that your stay was comfortable and our facilities & services exceeded your expectations.

Kitchen team will be delighted on being appreciated

Thank you for recommending us and I shall look forward to welcome you back in near future.


thanks and regards

Rahul Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

We stayed at this hotel for a few nights in Ludhiana, Hotel is good and clean, rooms are a good size, there were 8 of us and most of managed to get rooms on the same floor. Its slap bang in the middle of chore Bazar, very busy area of Ludhiana and did not really get disturbed by the horns- (would always recommend taking ear plugs whenever you travel!) buffet looked Ok, however we ate from the al-a-carte which was fine. Service, price and hotel very good.

  • Stayed: August 2012, traveled with family
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Thank cookie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPLLudhiana, General Manager at City Heart Sarovar Portico, responded to this reviewResponded September 17, 2012

Dear Guest,

We are delighted that you had a good experience while here at City Heart Sarovar Portico, Ludhiana.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.


Best Regards,
Rahul Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012

Hotel is located close to the station and in an extremely busy area of Ludhiana. There is a flyover right opposite the hotel and you really need to be a local to know that you should not be taking the 3 km long flyover if you are staying here, else be ready to take U turn from really far off.
Any how the hotel is clean and done up quite well. The room i stayed in had all the modern amenities and was huge. The Aircon was decent and the overall decor of the room was upto standards that you'd expect from the Sarovar group.
The buffet breakfast was decent, probably mid-way on my expectation. The place has free wifi however needs constant logging if your on the phone and the screen locks. Also each floor has a different router! That did help in getting good speeds and better signals
I had buffet lunch at the hotel and was happy with how the Daal makhani tasted!!! The checkin and checkout were prompt
overall no complaints good value for money stay!

  • Stayed: August 2012, traveled on business
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Thank ajay7283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPLLudhiana, General Manager at City Heart Sarovar Portico, responded to this reviewResponded September 17, 2012

Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

We take all feedback seriously, and have shared your valuable feedback with the relevant teams to assure you of a better experience the next time.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Rahul Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

We went to City heart in the month of august 2012. We were really impressed with the quality and service provided at such an affordable price.The food in the restaurant is amazing. You should specially check out there Sports BAR.
Recommendations- Must Try their Chusa tikka masala and malai tikkas
Rooms- The rooms were spacious and with all the amenities needed. the rooms service was quick and efficient .
Location very near to the railway station
I have stayed in park plaza the so called "5 star" in ludhiana but believe me the food and rooms of city heart are much better and bigger.
Definitely recommended for all people visiting ludhiana

Room Tip: choose rooms on the club floor
See more room tips
  • Stayed: August 2012, traveled with friends
    • Value
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Thank avreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPLLudhiana, General Manager at City Heart Sarovar Portico, responded to this reviewResponded September 7, 2012

Dear Guest

Warm greetings from City Heart Sarovar Portico, Ludhiana !!!

We thank you for taking the time to write feedback about your recent stay with us.

We are also delighted to know that your stay was comfortable and our facilities & services exceeded your expectations.

Kitchen team will be delighted on being appreciated

Thank you for recommending us and I shall look forward to welcome you back in near future.


thanks and regards

Rahul Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Heart Sarovar Portico

Address: Badhor House, Near Clock Tower | Near Clock Tower, Ludhiana 141008, India
Location: India > Punjab > Ludhianar District > Ludhiana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 34 Hotels in Ludhiana
Price Range: $63 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Heart Sarovar Portico 3*
Number of rooms: 46
Official Description (provided by the hotel):
A modern Business Hotel with extra spacious rooms and great wi-fi service ... more   less 
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