We stayed at this hotel for three nights. We were three of is traveling and shared one room. The check in was quick and seamless. The room given to us was small while the floor plan showed bigger rooms on the same floor. When we had informed in advance that we would be three people sharing a room one expects that they would allot a big room especially when they are of same category. Then on the first night when we requested them for extra bed they took more than an hour to provide for the same. Their staff otherwise is very helpful and courteous expect for one instance where on the second night we called the person to lay down the extra bed he behaved tad rudely as if we should have done it on our own instead of calling housekeeping so the third night we didn't bother. The restaurant has a wide selection but not everything is available. I ordered a sandwich and all I got was toasted bread with cucumbers in it. I had already sent the dish back once since they did not bring the sides mentioned in the menu so I didn't bother the second time when the contents of sandwich were not as mentioned in the menu. The kitchen staff and the waiters should be made aware of the contents of the menu. On whole the hotel is decent cleanliness wise and the staff are helpful but they could be trained better if the keys chain want to come to the level of the Ginger chain.
- Official Description (provided by the hotel):
- Keys Hotel is located centrally in Ludhiana. It provides all amenities as per International Standards. Hotel is largely automated and provides cheerful and stylish stay for the guest. Breakfast and high speed WiFi is complimentary to all guests. ... more less
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