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“Three nights”

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Keys Hotel Ludhiana
Ranked #2 of 34 Hotels in Ludhiana
Certificate of Excellence
Mumbai (Bombay), India
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Three nights”
Reviewed June 2, 2014 via mobile

We stayed at this hotel for three nights. We were three of is traveling and shared one room. The check in was quick and seamless. The room given to us was small while the floor plan showed bigger rooms on the same floor. When we had informed in advance that we would be three people sharing a room one expects that they would allot a big room especially when they are of same category. Then on the first night when we requested them for extra bed they took more than an hour to provide for the same. Their staff otherwise is very helpful and courteous expect for one instance where on the second night we called the person to lay down the extra bed he behaved tad rudely as if we should have done it on our own instead of calling housekeeping so the third night we didn't bother. The restaurant has a wide selection but not everything is available. I ordered a sandwich and all I got was toasted bread with cucumbers in it. I had already sent the dish back once since they did not bring the sides mentioned in the menu so I didn't bother the second time when the contents of sandwich were not as mentioned in the menu. The kitchen staff and the waiters should be made aware of the contents of the menu. On whole the hotel is decent cleanliness wise and the staff are helpful but they could be trained better if the keys chain want to come to the level of the Ginger chain.

Stayed June 2014, traveled on business
Helpful?
1 Thank Adi2963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, June 27, 2014
Dear Sir,

Thank you for sharing a detailed account of your visit at our hotel

We are disappointed to know that your experience with us has not been at par with your expectations. The issues raised by you have been shared with the teams and measures have been taken in the best interest of our valued patrons. I am sure you will find a marked change on your next visit and will enjoy your stay with us.

Thank you again for your review and we look forward to the opportunity of welcoming you soon.

Best Regards

Chandrakant Sathwara
General Manager
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417 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
New Delhi, India
Level 6 Contributor
137 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 1, 2014

A Budget Hotel with smiling faces... The staff is open to improving on the basis of reviews from the previous visit. I had visited the Hotel in April, 2014, as well and found the quality of a food item wanting . In my next trip the Chef made amends by personally being there and making sure that the quality had improved.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, June 27, 2014
Dear Mr. Sandeep,

Thank you for taking out time to review us. Its a pleasure to note that you had a memorable stay with us. We are happy to note your satisfaction with the improvements in all aspects and especially food quality.

We value your patronage and look forward to welcome you back soon.

Best regards,

Chandrakant Sathwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
Level 6 Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 28, 2014

I stayed in keys after almost a gap of 2 years, now there are a few things changed in the hotel,

Changes that i didnt like
1. Live Band in the bar is gone.
2. Shuttle Service is now chargable at minimum 600/- plus taxes for 10km, earlier it was 20Rs per km which was good enough.

Changes that i liked
1. Room service has started.
2. Food quality remains the same,

OTher than this , nothing much has improved in surroundings around the hotel. it still remains in a area where you have no transport available , so you have to depend on others or hotel for Transport.

When i was staying there was one strange thing i faced which was that there was a private party on 2nd floor, in which DJ was playing really loud, i called up reception twice after 1 am and i got the answer that party was booked from 11pm to 4am, i mean this is so annoying , you shouldnt do this in a hotel in which people are staying.

Other than this staff was good, services were good. but dont expect too much out of this hotel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roninsworld2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, June 27, 2014
Dear Sir,

Thank you for your feedback and regret the inconvenience caused to you during your stay with us.

We have taken note of all the shortcomings as mentioned by you and will address them to our best at the earliest.

It was indeed a pleasure having you and hope that you will give us another chance to make amends.

With best regards,

Chandrakant Sathwara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
84 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 24, 2014

But for the tariff, I would have rated the hotel lower.

The reasons for the low tariff become clear when you reach:

1. Compact hotel - small and non a/c reception
2. Rooms and washroom smaller than usual though done up in a trendy manner
3. Lack of toiletries in the washroom. I asked for basic things like soap, shampoo and moisturizer and was charged for these.
4. Away from the main city

Besides, service at breakfast was poor. I asked for tea when I started breakfast and never got it...finally left without tea.

Hotel is comfortable otherwise.

Stay here if cost is the main consideration.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ADEL00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, July 28, 2014
Dear Mr.Goel,

Thank you for your very valuable insights. We have taken these into account and have discussed the same with the concerned departments at the hotel.

I am very apologetic to read about your displeasure in regards to Service. I assure you that this incident does not stand ignored and it shall be a learning aspect for my team.

Hotel toiletries provided through dispensers in Room are branded product, hygienically safe and uniform in Keys Hotels. Apart from that, we do have option of toiletries through our vending machine placed in lobby at very nominal cost.

With best regards

Chandrakant Sathwara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 5 Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed May 23, 2014

i stayed here on recommendation of my local colleague for one night stay.

when i reached hotel, i was surprised that it is outside of city and you feel like you have been isolated from city.

but after i check in the experience was pleasant and good.

the staff was grooming, cooperative and courteous. the rooms are quite spacious and with all basic amenities.

the dinner served at hotel was with enough choices like veg, non veg, Chinese, continental and to my requirement ---- the taste was quite OK.

the service at restaurant is good and on time.

breakfast was ok with required options.

only drawback of this hotel is location - it is away from city and in evening, you have no choice but stay inside hotel only.

mosquitoes are quite a problematic so do not keep your window open for longer time in the evening otherwise you will have a company in room overnight - mosquitoes!!

but i will rate it as a good hotel and value for money.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saso1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, July 28, 2014
Dear Sir,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the Hotel, food, team and services. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for Keys Hotel, Ludhiana and look forward to welcoming you back.

Sincere regards,

Chandrakant Sathwara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level 4 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 12, 2014

Pros: Internet offered worked fine. This was the only good point

Cons: 1. The hotel is in a very isolated location with nothing near to it. You practically have to stay in room after check in. In fact it is so dark outside at night that you don't feel like venturing out.

2. Mosquitoes were a problem during the stay. Plenty of them in lobby and few in room.

3. Facilities were non existent. They have an ice maker installed on every floor for guests in need of ice. However, the ice maker appeared dirty with no ice.

4. Upon check in we were given electronic room key which did not worked when we reached our room. The housekeeping guy opened the room with his master key and took our key to get it reprogrammed. However he never came back. I called reception thrice but key never arrived. Finally i had to get down and get a new key myself.

5. As i mentioned that ice maker was dirty and had no ice, i requested room service to send ice, but despite reminding twice, ice never came. After that we dropped the idea of asking for ice.

All in all i booked the hotel based on recommendation given on trip advisor. I regret on my decision and will never book here again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seawind12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, July 28, 2014
Dear Guest,

Thank you for your feedback and regret the inconvenience caused to you during your stay with us.

We have taken note of all the shortcomings as mentioned by you and have addressed them at our best. We deeply regret that we were unable to meet up with your expectations and thank you for sharing with us your valuable feedback.

We greatly value your patronage and your feedback and look forward to the pleasure of welcoming you back

Best regards

Chandrakant Sathwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mysuru (Mysore), India
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 12, 2014

I stayed here for 2 nights over a weekend on a Business Tour. Our group was booked at this place. The hotel is nice, clean rooms and good service. But, I am not sure of the location. It seemed away from the city. But, overall, we had a good experience.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajeshmys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandrakant_s, General Manager at Keys Hotel Ludhiana, responded to this review, June 27, 2014
Dear Mr. Agarwal

Thank you for your positive comments regarding our Hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly.

Best regards

Chandrakant Sathwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Hotel Ludhiana

Property: Keys Hotel Ludhiana
Address: Southern Bypass Opposite City Centre | Shaheed Bhagat Singh Nagar Rd, Ludhiana 141001, India
Location: India > Punjab > Ludhianar District > Ludhiana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 34 Hotels in Ludhiana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Keys Hotel Ludhiana 3*
Number of rooms: 95
Official Description (provided by the hotel):
Keys Hotel is located centrally in Ludhiana. It provides all amenities as per International Standards. Hotel is largely automated and provides cheerful and stylish stay for the guest. Breakfast and high speed WiFi is complimentary to all guests. ... more   less 
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