I have been travelling for last 15 years and never had such a bad experience. First of all hotel room is very old & bad. Food was OK but the behaviour of their staff is not at all acceptable. I was staying with my colleague and we had booked separate rooms.We had given some money to waiter to get something from outside which was not available in the hotel. Waiter brought that thing and returned the balance. He told us that he had to pay Rs. 450 for that thing, we found that MRP written on it was Rs. 330. It was obvious that waiter was lying. We complained to manager and eventually to GM( I think his name is Patnaik). Instead of accepting their waiter's wrong attitude he started arguing with us that waiter is not our servant and will charge Rs.100 extra to get something from outside. The way Mr Patnaik talked to us was quite surprising. We were guests in their hotel. We could have paid 50 Rs. to waiter for his job but the fact that waiter was lying to us and their GM defending him and behaving very badly with us exasperated us and we checked from the hotel 4 hours after check in. They charged full money for the rooms and never had courtesy to accept their apologies to us. Such kind of behaviour that too by General Manager of a hotel is quite shocking.
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- Also Known As:
- Arya Palace Bhubaneswar, Odisha