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All reviews mg road value for money the complimentary buffet breakfast a short business trip swimming pool prime location hotel is centrally located pune city rooms are spacious excellent location room service was good railway station courteous staff house keeping in house front office hotel staff
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8 - 13 of 279 reviews
Reviewed February 3, 2019 via mobile

This property is equidistant from most business hubs within Pune. So everything is within reach of 1 HR max. The hotel lobby is welcoming and check in/ out process is well taken care by the staff. I stayed in a deluxe category room which was spacious and had an unobstructed view of the city. The charging points were not conveniently placed. One was at far end of the room for electric kettle and with much effort I was able to locate one under the side table along the bed. The in room dining experience was good. Service was fast and quantity of food was sufficient.

Given the overall experience, I felt it was slightly overpriced but nothing to be a deal-breaker.

Date of stay: January 2019
Trip type: Traveled on business
Thank Vishal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAT-Management, Front Office Manager at Hotel Aurora Towers, responded to this reviewResponded March 31, 2019

Dear Mr. Vishal. J,

Greetings from Hotel Aurora Towers!!!

Thank you for staying with us and for sparing the time to share your review on TripAdvisor. I sincerely regret this experience of yours which is below our own Hotel standards. I would like to apologize for the inconvenience caused to you with regards to the Maintenance plug points issue. Please treat this as an aberration and I'm certain you will give us another opportunity to showcase our improved services. Your appreciative comments about our location, Food quantity and quick service has been received with much gratitude by the entire team
We hope you will stay with us again in the future and give us an opportunity to showcase our property with improved services.

We look forward to welcome you back at Hotel Aurora Towers.

Thanks & Warm Regards,

Ashley Gaikwad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2019 via mobile

Great location. Situated in the heart of Pune. Parking little problem. Almost iconic because of situation and age of hotel. Nice big rooms nice view . Central control of all lights and ac. In house coffee bar self sufficient. Hotel is renovated very clean and nice. Great swimming pool. Above all very helpful and courteous staff members. Always smiling and ready to help. Met a staff who had already put in 28 yrs of service. Overall great place budget friendly nice people and value for money.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank sourav2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAT-Management, Front Office Manager at Hotel Aurora Towers, responded to this reviewResponded March 31, 2019

Dear Mr. Das,

Greetings from Hotel Aurora Towers!!!

Thank you for taking the time to post this valuable feedback on Trip Advisor. Your appreciative comments about our location, rooms, hospitality and service has been received with much gratitude by the entire team. Your overall appreciation has been shared with the entire team and they are extremely grateful & motivated.

Thank you for the encouragement and valuable feedback.

We look forward to welcome you back.

Thanks & Warm Regards,

Ashley Gaikwad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2019

The hotel located at MG Road, which is the heart of the city. From the top of the hotel you can see a good city view. The staffs are friendly, but many time I have found the guard to forget the guest face. The wifi connection was good. There are many restaurant and shopping mall around the hotel.
The breakfast has very limited option. The staffs need to be more professional. The hotel arrange pool side party, which makes the swimming pool dirty. The hotel need to add some additional service like modern gym, restaurant, spa to make it worthy.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RoyDebashis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAT-Management, Front Office Manager at Hotel Aurora Towers, responded to this reviewResponded March 31, 2019

Dear Mr. Roy,

Greetings from Hotel Aurora Towers!!!

Thank you for staying with us and for sparing the time to share your review on TripAdvisor. I would like to apologize for the inconvenience caused to you with regards to the buffet breakfast spread and hospitality. Please treat this as an aberration and I'm certain you will give us another opportunity to showcase our improved services in the buffet breakfast. The feedback shared by you regarding the additional services has been informed to our higher management. Your appreciative comments about our location, friendly staff has been received with much gratitude by the entire team.

We hope you will stay with us again in the future.

We look forward to welcome you back at Hotel Aurora Towers.

Thanks & Warm Regards,

Ashley Gaikwad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2019

Great Hotel with a great location right on MG Road. Rooms are big, clean and have that 'old charm' feel about them. Staff is friendly and checkin and checkout process is completed within minutes. Buffet breakfast has a decent spread too.
They also have a decent gym. A request to the management - Pl do keep a few bottles of water in the gym. Will be handy.

thanks and regds
Milma

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank milma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAT-Management, Front Office Manager at Hotel Aurora Towers, responded to this reviewResponded April 1, 2019

Dear Guest,

Greetings from Hotel Aurora Towers!!!

Thank you for taking the time to post this valuable feedback on Trip Advisor. Your appreciative comments about our location, room cleanliness, hospitality and service has been received with much gratitude by the entire team. Your appreciation about the check in and checkout has been shared with the entire team of front office and they are extremely grateful & motivated. Thank you for the encouragement and valuable feedback. We have also taken your request related to the amenities which has to be placed in the Gym and the same has been conveyed to the concerned department.

We look forward to welcome you back.

Thanks & Warm Regards,

Ashley Gaikwad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2018 via mobile

The rooms were not clean. As you can see the in the pictures there were layers of dust, on the table, cupboards, floor, stains on the mirror, etc. This is supposed to be a “4 star” hotel. When complained for the cleanliness of the room we had to wait for 30/40 mins to get another room, which was also not clean. Very disappointed and don’t recommend to stay here and spend money (5300 rs/ 65€) for these kind of rooms and service.

Date of stay: December 2018
Trip type: Traveled with family
1  Thank tenerife2017443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAT-Management, Front Office Manager at Hotel Aurora Towers, responded to this reviewResponded April 1, 2019

Dear Guest,

Greetings from Hotel Aurora Towers!!!

Thank you for staying with us and for sparing the time to share your review on TripAdvisor. I sincerely regret this experience of yours which is below our own Hotel standards. I would like to apologize for the inconvenience caused to you. We are genuinely disappointed to hear that you did not have the best of stay with us. This is certainly not the experience that we would like our guests to take back with them. please accept my sincere apologies for the same. Please treat this as an aberration and I'm certain you will give us another opportunity to showcase our improved services. Please do let me know when your next travel to Pune.

We hope you will stay with us again in the future and give us an opportunity to showcase our property with improved services.

We look forward to welcome you back at Hotel Aurora Towers.

Thanks & Warm Regards,

Ashley Gaikwad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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