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“Lousy service & RAT crawled out from AC vent into the room.”
Review of The Pride Hotel

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The Pride Hotel
Ranked #31 of 222 Hotels in Pune
Reviewed December 23, 2013

I had a terrible experience with service especially @ front desk during room calls. Some gentleman who i later found was in-charge of front desk seemed arrogant in his tone during calls and seemed tremendous lack of professionalism.
I had got my room changed as i saw a rate crawling out from the AC vent in the room on 1st floor. They changed the room subsequently but by then the unprofessional attitude on phone and the rodent episode had put me off. I had given my feedback but there was no courtesy call form the hotel later on the feedback also.

  • Stayed: October 2013, traveled on business
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Thank iabhinavdwivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded December 25, 2013

Dear Mr. Abhinav,

Greetings from the "City of Virtue".

Thank you very much for sparing your precious time to convey your feedback.

We were indeed pleased to have your valuable and honest comments.

Please accept my apologies for the inconvenience caused to you during your stay with us.

Necessary lessons have been drawn from this incident and the concerned department/staff has been severely reprimanded and briefed on the same.

I assure you that this sort of negligence will not be repeated in the future for which I take personal guarantee.

Looking forward to meeting you and assuring you of our best services at all times.



Warm Regards,

Atul Upadhyay
Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 - 263 of 434 reviews

Reviewed December 9, 2013

I stayed in this hotel for some official purpose. Hotel is located in heart of the Pune city. So location wise its no problem and good for business stay as its neaby from Shivajinagar and Pune Station. Its around 12 Kms. away from Pune airport. This hotel is also close to Shaniwar Wada, Dagduseth Ganpati Temple, and Raja Dinkar Kelkar Museum. Hotel amenities are ok types. Food quality was not as per the expectations. Will recommend this hotel for business purposes.

  • Stayed: November 2013, traveled on business
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2  Thank Talegaonkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded December 25, 2013

Dear Anupam,

Greetings from the City of Virtue!!!

Thank you for choosing The Pride, Pune, we’re glad you enjoyed your stay with us.

We appreciate your having spared valuable time to give us your valuable feedback, as your feedback goes a long way to improving our services.

Once again we thank you for your patronage and look forward to receiving you very soon at The Pride Hotel, Pune


With warm regards,

Atul Upadhyay

Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

I was in The Pride Hotel, Pune from 21 - 25th November but this was the worst 5* hotel i ever stayed in my life. According the hotel they provide FREE WiFi in lobby but without network because WiFi router is installed in basement & if you want good network you have to go to basement according to hotels DUTY MANAGER.

Secondly the room was very dirty & not a toll good, if we talk about standard room it's worst than basic 3* hotels. after 4-5 calls hotel upgraded me to Premium room at 04th floor where i found cockroach in room & again room was not properly cleaned. Few photographs are attached for your kind reference.

Breakfast is OK but again overall food quality is not up to the mark. You can get far better food at more than half price in outside restaurants.

Room Tip: Premium rooms are still better but standard rooms are worst
See more room tips
  • Stayed: November 2013, traveled on business
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3  Thank apkasandeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded December 25, 2013

Dear Mr. Sandeep,

Greetings from the "City of Virtue".

Thank you very much for sparing your precious time to convey your feedback.

We were indeed pleased to have your valuable and honest comments.

Please accept my apologies for the inconvenience caused to you during your stay with us.

Necessary lessons have been drawn from this incident and the concerned department/staff has been severely reprimanded and briefed on the same.

I assure you that this sort of negligence will not be repeated in the future for which I take personal guarantee.

Looking forward to meeting you and assuring you of our best services at all times.



Warm Regards,

Atul Upadhyay
Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

I am allergic to dust and other pollen stuff and take necessary precautions before travelling. Even after that I found some allergic reaction to something at the room I stayed. After returning home, I checked it out with the doctor. The doctor said it could well be either bed bugs or a reaction to the unclean towel. I was kind of puzzled as the room was in very good condition. He later explained that it could have happened because of the dust mites from towels or could bed bugs or both. I reported this to the hotel manager as fast as I could so that other guests are not affected. I think hotel should consider compensating guests who have had such difficult times at the hotel.

  • Stayed: October 2013, traveled on business
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4  Thank 794balaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded October 14, 2013

Dear Santanu,

Greetings from the City of Virtue!!!


Thank you for choosing The Pride, Pune, we’re glad you enjoyed your stay with us.

We appreciate your having spared valuable time to give us your valuable feedback, as your feedback goes a long way to improving our services.


Once again we thank you for your patronage and look forward to receiving you very soon at The Pride Hotel, Pune


With warm regards,

Atul Upadhyay

Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

A well maintained property. Rooms are very clean with good interiors. The food was nice but a bit expensive than it taste. Breakfast was good. The room service was brilliant and up to the mark. Overall a good hotel for a business trip when your expenses are paid by the company!

  • Stayed: August 2013, traveled on business
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2  Thank Santanu83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded October 14, 2013

Dear Santanu,

Greetings from the City of Virtue!!!


Thank you for choosing The Pride, Pune, we’re glad you enjoyed your stay with us.

We appreciate your having spared valuable time to give us your valuable feedback, as your feedback goes a long way to improving our services.


Once again we thank you for your patronage and look forward to receiving you very soon at The Pride Hotel, Pune


With warm regards,

Atul Upadhyay

Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed at Pride. Very Very Old Property.
Needs Interior Decoration & Civil Work Immediately.
Not Worth the Price to be paid.
Breakfast spread should offer higher number of items
Staff needs to be more attentive during Dining
Many New Hotels are available at a better price & upto the standards.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank RajHDFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded October 14, 2013

Dear Mr. Raj,

Greetings from the City of Virtue!!!


Thank you for choosing The Pride, Pune, we’re glad you enjoyed your stay with us.

We appreciate your having spared valuable time to give us your valuable feedback, as your feedback goes a long way to improving our services.

We have noted all your points. The concern Department/Staff has also been briefed.

Once again we thank you for your patronage and look forward to receiving you very soon at The Pride Hotel, Pune


With warm regards,

Atul Upadhyay

Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Pride hotel Pune is a little older property, but nicely maintained. Rooms are spacious with good interior, the staff were very helpful and the food was excellent. I tried the lavish Sunday buffet of the hotel which is really value for money.

  • Stayed: July 2013, traveled with family
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Thank Satyajit_Borah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel, responded to this reviewResponded October 14, 2013

Dear Borah,

Greetings from the City of Virtue!!!


Thank you for choosing The Pride, Pune, we’re glad you enjoyed your stay with us.

We appreciate your having spared valuable time to give us your valuable feedback, as your feedback goes a long way to improving our services.


Once again we thank you for your patronage and look forward to receiving you very soon at The Pride Hotel, Pune


With warm regards,

Atul Upadhyay

Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pride Hotel

Address: 5 University Road, Pune 411005, India
Location: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Pune
Price Range: $55 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Pride Hotel 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
At The Pride Hotel Pune, a world of modern luxury and architectural delight awaits you. Comfort and convenience are evident throughout all 111 guest rooms and suites. All rooms are provided with top of the line amenities including tea / coffee maker in all rooms, cable TV with in-room movies, telecom lines, high speed broadband connectivity, in room electronic safes, well stocked mini bar and electronic locks for enhanced safety. ... more   less 
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Also Known As:
Best Western Pune
Best Western Hotel Pune

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