I visited Hotel basera last week during a business trip to Pune, Accomodation was pleasent and rooms were reasonably priced. It appears that due to changing times they have started serving Non Veg food as room service whereas Veg food is prepared in the hotel kitchen. If they avoid such practice and stick to only Veg Food than they will become more popular with everybody.
I wish that person at reception should have been a little flexible or rather customer friendly, we had booked through Cleartrip and were given a room which had a big sliding facing inside corridor so I requested the reception for an alternative and curtly he told me that there was no room available. It was a Friday evening and I could not believe him but I had no choice but to accept what I got. Only if they would have had shown some courtesy it would have made my stay more pleasent.
I am hopeful that they will be more corteous next time.More