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“Lovely hotel, accomodating staff”

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Crowne Plaza Pune City Centre
Ranked #14 of 222 Hotels in Pune
Certificate of Excellence
Savannah, GA
Level Contributor
184 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Lovely hotel, accomodating staff”
Reviewed January 25, 2013

This is a wonderful, top notch hotel and what makes it truly special is the very accomodating staff. They help guests in every way possible, and are just so friendly. The hotel is very, very clean and the rooms are modern. There isn't alot around here, but everything is just a short ride in a tuktuk, really.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SavannahLady2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 31, 2013
Dear Guest,

Thank you so much for your feedback. Glad to know that you had a pleasant stay with us. Hope to meet you soon at the hotel.

Best Regards,
Vineet Mishra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
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Gurugram (Gurgaon), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 24, 2013

Proximity to the city centre. Bigger rooms then other courtyards. Breath taking view of pune greenery. Nice cordial staff. Excellent food. Nice variety. Reccommended to stay on the higher floors. Pune weather makes it pleasant for early morning walks on Bund garden road.

Room Tip: Stay on the higher floors and try all the restaurants. All the equally good.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DParikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, March 3, 2013
Dear Guest,

I am glad that you had a great experience at the hotel. Your feedback noted. We await the opportunity to welcome you once again. Look forward.

Warm Regards,
Vineet Mishra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
modasa,gujrat
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 21, 2013

location.:
right in middle of city, near railway station and good eateries and malls.
ambience;
excellent decor,modern outlook,warm hospitality especially in momocafe.
rooms:
very good with modern facility,although room service needs improvement,particularly the persons carrying out various tasks reqd by guests. they needs to further their interaction capabilities with guests so they can solve queries at the room level only ,not everytime requiring instructions from their supervisors. second ,eventhough some services like bath slippers, shoe shines were available( as per management view,supposed to be available according to guest needs at time of check-in,which didn't happen in my case) , they were declined when inquired specifically about it.so co-ordination between middle and lower service arms is lacking,although staff persons were ever helping in nature.
eating options:
1.momocafe; very good,but usually under heavy load,and serving personnels feel the heat at peak hours.
2.eviva sky lounge: soft launched in jan 2013, this is really the best place in whole hotel. situated at terrrace and overlooking glitzy lights of pune at night, music is bit loud but entertaining and service and food both superb! try makai ka saag.i was enticed by an usher who was standing near lift at lobby level . and it was worth the visit.
parking: is very good at underground level on this busy bund garden road,an asset.
swimming pool.: at lobby level ,but cant' utilize it as there is a central wooden structure, which makes available area very narrow.it seems that that structure is made with a view of organising wedding parties, as we witnessed.so poolside area is totally wasted.
gym: simply not available.
suggestion for hotel; they definetely need 3rd option ,a good mediterranean restaurant.

Room Tip: above fourth floors.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manishpatel68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 22, 2013
Dear Guest,

Appreciate your comments. Thank you for taking time out and sharing a detailed feedback with you

Warm Regards,
Vineet Mishra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2013

Fabulous rooms right from the base category one, the hotel staff will pamper you in every way that you will just enjoy every bit of your stay, If you are lucky like me then you may just be fortunate to stay in one of the suites which is unmatchable.

Room Tip: Any room will do.. Just stay in this hotel
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shreyas1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 22, 2013
Dear Guest,

Thank you for your wonderful comments. It’s amazing to read your review. We look forward to your next visit with us.

Warm Regards,
Vineet Mishra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 18, 2013

Staff are not friendly. Do no understand customer service. Average food. Didn't get the taxi on time. Might be cheaper in price compared to Hyatt, but not worth it. Food ordered was served very cold. Rooms lack accessories and consumables required for day today use. Always confusion due to 2 courtyard hotels.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PramodBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 22, 2013
Dear Guest,

Appreciate your comments. Thank you for taking time out and sharing a detailed feedback with you

Warm Regards,
Vineet Mishra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 18, 2013

Good size room overall, comfortable bed, nice bathroom with a huge shower cubicle. The courtyard is stunning in my opinion. I must point out though, in the midday sun the temperature can be unbearable around the hotel pool, there is no breeze whatsoever.
Large (32”ish) LCD television hanging on the wall, plenty of English satellite television channels (if that’s your thing), tea and coffee making facilities, an iron and ironing board, an electronic safe FOC in the room too. A decent amount of storage space for all your clothing.
A business hotel for travelers like me who go on regular visits, however if you are looking for leisure travel convention center is a better bet.

Room Tip: arrive early for dinner if you are going for buffet on weekends
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rocker_kaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 21, 2013
Dear Guest,

Thank you for taking time out to review our hotel. Pleased to know that you have had a great experience at the hotel. Look forward to your next visit.

Warm Regards,
Vineet Mishra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 18, 2013

We regularly visit Pune for business purpose from last 5-6 years. We stayed in different hotels during the trip. During last visit we stayed at Courtyard Marriott, near bund garden. The hotel is well designed and also located in prime location. The food quality is very good and also has excellent service.
We have also organized business meetings and conferences in this place and have good overall experience.
Recommend to my colleagues and friend during their visit to Pune.

Room Tip: Please choose rooms at higher floors.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BhaiMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineet M, General Manager at Crowne Plaza Pune City Centre, responded to this review, January 21, 2013
Dear Guest,

Appreciate your comments . Glad to know that you are satisfied by the services at our hotel. We look forward to having you back with us soon.

Warm Regards,
Vineet Mishra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Pune City Centre

Property: Crowne Plaza Pune City Centre
Address: & 37 Bund Garden Road | next to Jehangir Hospital, Pune 411001, India (Formerly Courtyard Pune City Centre)
Phone Number:
Location: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 222 Hotels in Pune
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Pune City Centre 4.5*
Number of rooms: 176
Official Description (provided by the hotel):
Crowne Plaza Pune City Centre is an upscale hotel in the heart of the Pune city, which allows you to restore, reconnect and re-energise. The hotel is designed as a definitive business hotel and offers facilities that allow you to make the most during your visit to the city. From gatherings of many at our meeting rooms to hosting dinners at the banquets, this place helps simulate ideas and get away at the same time. From well trained staff to scrumptious food and beverage to plentiful conversations at the roof top lounge, the hotel helps you re-connect with old friends, and to make new ones. Re-boot yourself at our 24/7 gym or plunge into the serene swimming pool to invigorate and rewind. ... more   less 
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