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“Lovely place”

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Four Points By Sheraton, Pune
Ranked #9 of 223 Hotels in Pune
India
Level 6 Contributor
86 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Lovely place”
Reviewed July 19, 2012

Stayed at the 4Points by Sheraton,Pune for one night.The hotel is situated on Nagar Road which is where most of the new hotels are situated in Pune.Close to the airport.The structure is huge and spacious.Check in was a breeze.We did an online booking via one of the travel portals.A point to note here is that if bookings are done via any thirdy party travel portals,then there are no points earned for the stay on the SPG(Starwood)loyalty program.Its quite a dumb rule as per me and is just a shady way to get people to book via the hotel websites at a higher rate.

The Front office goofed up initially when we were alloted a smoking room(even though the booking was for a NS room) and on entry into the room,we were greeted by thick smoke(courtesy the previous guests who probably had checked in just before we checked in?)When this was brought to the notice of the Front Office staff,they quickly made amends and alloted us a room in a different floor.No problems here.

The room is well appointed as expected along the lines of a Starwood hotel and is no way less than a 5 star hotel' room.Though I must admit,we would have been satisfied in case they made sure the room was made up for double occupancy as the booking was for DBL.All the amenities were for a single person and after a while we gave up calling housekeeping for every single thing as it was getting too tedious and embarassing.Imagine we pay money and then we are made to feel embarassed.How much does it take for a hotel to iron out these small things.I guess these small things are what makes one hotel stand out from another.It doesnt take much for a simple flow of information from reservation to housekeeping to ensure that a room is set out for a double.

We went down to the restaurant for lunch.Looks like a severe staff crunch.There was just one staff attending to close to 5 tables and he was the only one in the restaurant.There were close to 3 "manager" who kept instructing the poor guy,but never thought that they could do the service themselves.This was a common trait in the hotel,the hotel has way too many suited guys(I assume they are supervisors or asst managers)who keep walking around with an air of importance but the hotel actually lacks in ground staff who actually do the work of laying out tables/clearing tables/serving etc.The faster they work on this issue,the better for them.

The menu was uninspiring.They had a set-menu arrangement for lunch with desserts on the buffet table.Our order took ages to come.Dishes tasted good.

Dinner was again in the restaurant and they had some kind of a barbecue night.The barbecues were pretty boring if I can be blunt.A refresher course at Barbecue Nation can be a good idea for the menu designers!

Sleep quality was good.No external noise coming inside.Breakfast was good as well.Checkout was a breeze as well.Valet parking was efficient and security at the hotel is also pretty tight.

Overall a lovely hotel,excellent rooms,a can-do-better set of restaurants.

Would come back to this place if we happen to be in the vicinity.

Room Tip: Ask for the top floor rooms
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifeagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VineshGupta1, General Manager at Four Points By Sheraton, Pune, responded to this review, July 21, 2012
Dear Guest,

We are pleased to know of your recent stay at Four Points By Sheraton Hotel and Serviced Apartments, Pune and we appreciate that you spared time to review our property on this prestigious public forum.
It gives us joy to note that you found the architecture and design of our property impressive and that the check in was a smooth process. Though we do regret the mix up occurred regarding your choice of non-smoking accommodation and that you found the amenities inadequate to your liking in your room. On that note we are thankful for your special highlight of our Starwood standard which our rooms generously exude and also that you enjoyed a great sleep quality here.

At Four Points By Sheraton Hotel and Serviced Apartments, Pune we strive to give our guests excellent customer care and hospitality as our staff members work very hard to attend to their needs. We feel rather disappointed to note that your experience on this occasion was otherwise. Same goes for our food and beverages, as our signature restaurants, Panash and the Eatery serve healthy and palatable multi-cuisine portions and we are optimistic that on your next visit you would be satisfied in this regards.

We aim to bestow our guests with a truly great stay experience; therefore we are very thankful for your elaborate feedback which we have noted with all seriousness. It would be an honor for us to be your hosts in Pune once again.

Best Regards,
Vinesh Gupta
General Manager
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Delhi
Level 6 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 18, 2012

It's a good enough business hotel. Kind of borderline 5 star. It is far from the city for sure but as a result is more spacious than similar category hotels in Pune. However if one is familiar or used to living in a metropolis then this is tolerable, about 25 mins to the heart of city with traffic! The suites are well placed, but the setting could be better as could the quality of interiors/furniture. Food was just ok. I normally would taste the "dal" in the Indian section to gauge the general food quality, here it was disappointing. service in "Eatery" (coffee shop) is a bit delayed although there are many people attending to you in the restaurants. The guest service was prompt. I liked their bar and their bbq chicken wings was yum!

Oh if in Pune make sure you land up in a eating place before 2.00pm. all good joints and the city typically gets into a siesta at noon till 4.00pm.!!

Room Tip: Suites are value for the rate. 9th floor good view of the city running by below you.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rucksack12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VineshGupta1, General Manager at Four Points By Sheraton, Pune, responded to this review, July 20, 2012
Dear Guest,

We would like to thank you for choosing Four Points by Sheraton Hotel and Serviced Apartments, Pune for your recent business trip. It gives us pleasure to know that you enjoyed your stay and found our property at par with your expectations.

Our location is certainly a blessing for corporate and transit guests as despite being slightly away from the town centre our property is at a convenient distance to the airport which saves them a lot of travel time. However we are a little disappointed that our food and beverages did not live up to your anticipations. Our signature restaurants ‘Panash’ and ‘The Eatery’ serve sumptuous selections from flavours around the world and we are really optimistic that in your next visit you would be able to enjoy the gastronomy experience at Four Points by Sheraton Hotel and Serviced Apartments, Pune. Moreover we also appreciate the kind comments about our executive lounge ‘The Best Brew Pub’ which is abundant with fine brews and spirits.

Once again we are grateful for your elaborate feedback and the useful room tip and we are already looking forward to welcome you to Pune in future.

Best Regards,
Vinesh Gupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 6 Contributor
220 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 5, 2012

this is my first ever stay at any Four Point hotel by Sheraton. It is good business hotels with good services. Food is OK and yes some issues with room stay, though the rooms are good enough some issues are there in operations. Location is not good as it is far from city, with this tariff you may get many equavalent hotels within the city.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matharoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points By Sheraton, Pune, responded to this review, July 6, 2012
Dear Guest,

We would like to thank you for choosing Four Points by Sheraton Hotel and Serviced Apartments, Pune as your host in our city. It pleases us to note that your stay experience with us was agreeable and satisfactory. We would like to mention that the hotel, is not only conveniently located close to the airport, but also to some of the major shopping and financial hubs of the city.
We do regret that you encountered some issues with your accommodation during your stay. We would like to assure you that we have a very hard working and attentive staff who are ever ready to assist the guests in case of any inconveniences.

At Four Points by Sheraton Hotel and Serviced Apartments, Pune our guests can enjoy delectable multi cuisine selections at Panash, The Eatery and The Best Brew Pub. Therefore we sincerely hope that during your next visit you would certainly enjoy our food and beverages.

Once again, we appreciate the time that you have spared for this review and would be delighted to be your host once again.

Best Regards,
Vinesh Gupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 4, 2012

The property is near the Pune Airport ; since it is new property the rooms are luxurious and large. The hotel has rooms with in built kitchen as well. As for rooms on the 9th floor if you are with family and would like to heat / cook something in door. Rooms have microwave as well.

Room Tip: Ask for rooms on the 9th floor.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghumen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points By Sheraton, Pune, responded to this review, July 6, 2012
Dear Raghu,

First of all thank you for choosing Four Points by Sheraton Hotel and Serviced Apartments, Pune during your business trip recently. It is heartening to learn that you found our accommodation comfortable and up to expectations. We pay a close attention to all the attributes such as designing, facilities, customer care has been paid down to the last details to establish it as an ideal business hotel. Therefore it is a pleasure that your stay experience here was flawless and you enjoyed all the amenities provided with your accommodation. We also appreciate your room tip, and are sure our other guests could benefit from it in future.

We indeed provide rooms with indoor kitchen so as to make our guests’ stay more memorable. We make sure that our guests not only have a great time with us but also enjoy their delectable meals suitable to their specific palate. This very special feature gives them a room for the same.

Once again, we are grateful for your precious feedback and look forward to welcome you to Pune once more time.

Best Regards,
Vinesh Gupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
doha, Qatar
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 4, 2012

The key attraction of the hotel is it's location. It is in a prime location with a shopping center exactly opposite the hotel and the Pune airport not too far away.

Being an Indian, I liked the breakfast as well as the dinner that was provided in the package at the Eatery restaurant. All three days that I stayed there, I really gorged on the buffet offered.

The rooms were good too with ample space, good lighting, clean rooms, TV & bathroom facilities being up to the standard expected.

The staff were polite too. The only thing I did not like was the extra security checks each time we entered the hotel.

Though I haven't stayed in other hotels in Pune, I was surprised at the good rate that was offered for a Sheraton hotel.

Room Tip: I stayed in a room that faced outward and it was good to see the scenery in the mornings as there we...
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points By Sheraton, Pune, responded to this review, July 6, 2012
Dear Bob,

Thank you for choosing Four Points By Sheraton Hotel and Serviced Apartments, Pune for your business trip in February. It is very heartening to know that your stay experience here was a satisfactory one. It is features like the convenient location, comfortable accommodation at a great value for money what makes our property one of the best business hotels in Pune. So we are very glad to note that the accommodation, the amenities and the suitable site were able to meet your expectations.

We also appreciate your note about our restaurant “The Eatery” as this is another area where we make a lot of efforts to ensure that our guests have a memorable gastronomy experience. Our staff is also thankful for your kind words as they work really hard to give our guests an ‘at home’ experience. While we have a strict security routine which may be sometime inconvenient, the security of our valuable visitors remains our highest priority.

Once again we are grateful for your review and it would be an honor to welcome you to Four Points By Sheraton Hotel and Serviced Apartments, Pune in future.

Best Regards,
Vinesh Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
Level 6 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 4, 2012

Four star in Rs.3500/- never heard of.
Very friendly staff.
Very nice rooms - modern, spacious, cozy.
Excellent breakfast to choose Indian as well as continental, I love banana breads.
Don't try sambhar - it's rediculous.
Very near to the airport.

Room Tip: Try room on pool side.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PankajIndore_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points By Sheraton, Pune, responded to this review, July 6, 2012
Dear Pankaj,

Thank you for choosing Four Points By Sheraton Hotel and Serviced Apartments, Pune as your host in Pune recently. We are happy to notice that your expectations were met in terms of value, accommodation, our kitchen as well as customer care and location. In fact these are all those essential features that make us the benchmark of business hospitality in our region. So nothing makes our day more than an encouraging review on this prestigious public forum by one of our treasured guests.

Once again we appreciate the time that you spared to review our property and are looking forward to be your host at Four Points By Sheraton Hotel and Serviced Apartments, Pune.


Best Regards,
Vinesh Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level 5 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 2, 2012

the hotel has excellent ambience. Name the thing and the facility was excellent. The food was very tasty and caters for indian tastes more than continental or foreign tastes. The gymnasium is adequately facilitated. There is also a place for spa. Only, the swimming pool gives a feel of more of a show than what it needs to be for. The rooms are excellent with all modern facilities right within it. There is a remote panel for lighting which was quite a relief especially if you wanted to read a book lying on the bad and want to immediately close your eyes.

The experience of the stay was, to say in one word, refreshing.

Room Tip: the standard rooms are quite comfortable. So, if you are a single traveller, you will relish the tri...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funtravs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Points By Sheraton, Pune, responded to this review, July 4, 2012
Dear Ramraj,

Thank you for your recent stay at Four Points By Sheraton Hotel and Serviced Apartments, Pune. It is very heartening to note that you had an enjoyable stay experience at our property. As your elaborate description of our amenities suggests, we ensure that our guests feel at home in Pune, whether they are travelling for business or leisure purpose. Our room features such as the remote panel for light controls, adequate power sockets or the stylish hotel ambience are only some of the many features that make their stay comfortable.

It is also pleasing to see that you took pleasure in our cuisine albeit mostly with Indian taste and that our gym and other fitness facilities were up to your expectations as well. The fact that you found the whole experience, ‘refreshing’ gives us immense satisfaction as your host and a hospitality provider in Pune.

We would be very delighted to welcome you back again.

Best Regards,
Vinesh Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton, Pune

Property: Four Points By Sheraton, Pune
Address: 5th Milestone | Nagar Road, Pune 411014, India
Location: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pune
#7 Romantic Hotel in Pune
#8 Luxury Hotel in Pune
#11 Business Hotel in Pune
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Four Points By Sheraton, Pune 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
A Great Location. Welcome to the Four Points by Sheraton Pune, Nagar Road. We're conveniently located only 5 kilometers from the airport, and we're easily accessible to the city's commercial and entertainment centers. We're an ideal choice for business or pleasure when visiting the area, and offer an array of amenities designed to make you feel at home. Comfy & Convenient. Each of our 217 guest rooms and suites offer High Speed Internet Access, the comfy Four Points by Sheraton Four Comfort™ Bed, and free bottled water. Plus, for longer stays or larger parties, our 48 self-contained studios and 1 bedroom residences will be the perfect solution. Everything You Need. Have a frosty pint in The Best Brew Pub or sample Pan Asian fare at our all day dining option: Panash Restaurant. Other conveniences include a spa, gym, and swimming pool. We also offer a business center for our corporate guests. If business brings you to the area, our seven flexible meeting rooms and 1140 square meters of function space will meet your needs. ... more   less 
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Also Known As:
4 Points By Sheraton, Pune
Four Points By Sheraton, Pune Hotel Pune

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