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“Excellent service with a smile” 5 of 5 bubbles
Review of Four Points By Sheraton

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Four Points By Sheraton
Ranked #11 of 221 Hotels in Pune
Nagpur, India
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Excellent service with a smile”
5 of 5 bubbles Reviewed June 5, 2011

It is a relatively new hotel that was started a little while back. The rooms were good and the ambiance of the hotel was decent but the best part was the service. They are extremely helpful and are always there for everything. The hotel has an excellent spa which is run by the Sohum group. I had the most wonderful experience there where I took a massage given to me by a masseuse by the name of Moi Moi... so so good.
The health club manager Mrs Ashwini was also so helpful.
Good experience for me.
Jatin Tarkunde

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jatintar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, June 27, 2011
Dear Guest

Greetings from Four Points By Sheraton, Pune

Thank you for the words of appreciation and the time taken to provide us with the detailed feedback.


I have shared your feedback with my staff as appreciation from our valued guests motivates them to do better.

Thanking you again and I look forward to your future visits!!


Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,255 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 3, 2011

This hotel is situated at the right place for business traveller, close to business point as well as to Airport.
Till date my pune trip was not good as when compared to other cities in India like Delhi, bangalore etc etc, It is perfect place for luxurious stay. i fell the hotel ambience and the comfort levels have met high standards, though it was not fully started, team at hotel ensured me that i dont feel short of anything. Food wise i loved the taste and very pleasant restaurant garden side. I have decided that my next stay in the month of June is confirmed that i will stay at Four Points Pune...
I have not hesitation in recommending this hotel to my friends/collegues etc.
The transport facilities has ensured me that i had luxurious ending of the stay, when i was dropped to Aiport .
Thanks a ton Four Point Pune Team.

  • Stayed May 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PrasadPawate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, June 7, 2011
Dear Guest

Greetings from Four Points By Sheraton Pune

Many thanks for your positive comments which I shall share with my colleagues. Such comments motivate us to work harder to exceed guest's expectations.

Looking forward to your next trip to Four Points By Sheraton Pune.

Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 2, 2011

excellent hotel in the city of Pune.. beautifully designed property.. rooms were spacious, nice and clean.. food was really good.. Only disappointment was that their signature pub was not operational at that time and I was told that it will be up in few weeks time .. the hotel is location is just perfect for a travelers i.e 5-10 mins drive from the airport.. Even the happening Koregaon park was just a 5 mins drive away.. Will definitely visit again..

  • Stayed May 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sudhir_Ghildiyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, June 7, 2011
Dear Guest

Greetings from Four Points By Sheraton Pune

At the outset , I would like to thank you for having stayed with us at our newly opened Hotel.

We are extremly pleased that we exceeded your expectations.

Our signature Pub The Best Brew shall be opening in next couple of weeks and we shall let you know about its opening.

Once again thank you for your positive comments which motivate us to do better. Looking forward to your next trip.

Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 31, 2011

Recently opened hotel and in the midst of so much of competition ( there are so many hotels on the nagar road ) I was surprised at the hospitality of the Four Points by shereton. Beautiful hotel surprisingly perfect & warm service, the hotel sdtands out !
My clients were equally happy at the quality of the hotel. Would love to go back there again and again.

  • Stayed May 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shellyjsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, June 7, 2011
Dear Guest

Greetings from Four Points By Sheraton, Pune

It was indeed a pleasure to have you and your clients at our newly opened property. We are glad that we exceeded your expectations.

Looking forward to welcoming you and your clients back.

Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 17, 2011

Your entire team was at toes from the airport till we left your hotel at Pune. We really enjoyed staying at Four Points—the highlight was on 17Apr11 – at the Brews ! Great show and great hospitality. Best Regards Bindu

  • Stayed April 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Bindu037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, June 7, 2011
Dear Guest,

Greetings from Four Points By Sheraton, Pune

We are happy to see such wonderful comments from you about our newly opened property, Our endevour shall be to delight and WOW every guest of our's.

Many Thanks for having stayed with us and looking forward to welcome you again.

Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 25, 2011

Making the choice to book this fairly new property was easy as I had stayed in other Four point hotels and always had a good experience. But Four Points at Pune was a different experience altogether. The hotel has recently been started and is a good looking property,fairly close to the airport. There is an inorbit mall coming up right across the hotel.
You can feel the buzz about the place. All the staff members are very enthused and friendly and when one enters the hotel after the day's work it is like coming over to a friends place!
They recognize you,give you a warm welcome and yet stay out of the way!
I had been trying to order kakori kebabs for room service and for one reason or the other the hotel couldn't provide it on the first two days! On the third evening, which also happened to be the women's day, i had the delectable kakori kebabs delivered to my room (complimentary) and a colorful mocktail to wish me a happy women's day!!
I have never seen such personalized attention at any of the properties before and I could see that most of the residents guests were being treated that way!
The hotel has only one restaurant up and running as of now,but are ready to pander to your special requests if any.
The rooms were clean and well maintained,though I could still have a whiff of the fresh paint as I would enter. The lifts gave me a bit of a trouble a couple of times,when it just decided to stay on my floor and not move.
I do hope going along the staff can maintain the same level of friendly yet unobtrusive hospitality and it would be a pleasure to go back again.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank arvari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, General Manager at Four Points By Sheraton, responded to this review, April 5, 2011
Dear Guest

Greetings from Four Points By Sheraton, Pune

Thank you for the words of appreciation and the time taken to provide us with the detailed feedback.


I have shared your feedback with my staff as appreciation from our valued guests motivates them to do better.

Thanking you again and I look forward to your future visits!!


Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panjim, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 2, 2011

Experienced very personalised and efficient service right from arrival to check out . Natural pleasantness of the interfacing staff needs specific mention . Room was comfortable meeting , practically ,all the requirements of a frequent traveller .An ironing boerd with an iron in the room . for example , is a very simple but thoughtful provision..
Proximity of the hotel to the Airport and major locations of Pune is a definite advantage.
The hotel having been operational only recently . I wasslightlyapprehensive .However ..
the experience waspleasantly surprising.

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nnag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSPune, Manager at Four Points By Sheraton, responded to this review, March 8, 2011
Dear Mr. Nag

Greetings from Four Points By Sheraton, Pune

Thank you for the words of appreciation and the time taken to provide us with the detailed feedback.


I have shared your feedback with my staff as appreciation from our valued guests motivates them to do better.

Thanking you again and I look forward to your future visits!!


Warm Regards

Pankaj Mathur

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton

Property: Four Points By Sheraton
Address: 5th Milestone | Nagar Road, Pune 411014, India
Location: India > Maharashtra > Pune
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pune
#7 Romantic Hotel in Pune
#10 Luxury Hotel in Pune
#11 Business Hotel in Pune
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Four Points By Sheraton 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
A Great Location. Welcome to the Four Points by Sheraton Pune, Nagar Road. We're conveniently located only 5 kilometers from the airport, and we're easily accessible to the city's commercial and entertainment centers. We're an ideal choice for business or pleasure when visiting the area, and offer an array of amenities designed to make you feel at home. Comfy & Convenient. Each of our 217 guest rooms and suites offer High Speed Internet Access, the comfy Four Points by Sheraton Four Comfort™ Bed, and free bottled water. Plus, for longer stays or larger parties, our 48 self-contained studios and 1 bedroom residences will be the perfect solution. Everything You Need. Have a frosty pint in The Best Brew Pub or sample Pan Asian fare at our all day dining option: Panash Restaurant. Other conveniences include a spa, gym, and swimming pool. We also offer a business center for our corporate guests. If business brings you to the area, our seven flexible meeting rooms and 1140 square meters of function space will meet your needs. ... more   less 
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Also Known As:
4 Points By Sheraton, Pune
Four Points By Sheraton, Pune Hotel Pune

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