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“Excellent Place”
Review of Hyatt Pune

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Hyatt Pune
Ranked #10 of 224 Hotels in Pune
Certificate of Excellence
Lucknow, India
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent Place”
Reviewed December 17, 2013

Best place to stay!!!!!! Great Ambiance and nice staff. Best value for service.... Food was great.... nice option for smokers at the Bar Balcony..... Very helpful staff especially at the restaurant. As usual were very prompt on @twitter too to help/guide us.Chinese cuisine was also great...

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Protoc0ls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, December 18, 2013
Dear Guest,

Thank you for your positive review on Tripadvisor.

It was particularly pleasing to see that your impression of our staff and service was excellent. Further were delighted to note that you liked the ambiance of the hotel and in particular enjoyed your meal at our award winning Pan-Asian restaurant - Baan Tao.

Thank you for taking the time out and writing about us, it would go a long way in encouraging the team and continue to do their best.

Look forward welcoming you back to Hyatt Pune.

Warm Regards,

Vishal Singh
General Manager
Hyatt Pune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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998 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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English first
Singapore, Singapore
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 14, 2013 via mobile

Must be the only hotel in the world with a full size tree in the middle of the entrance road....
Service is very friendly, but rooms are small although very functional. Great multi standard electric plugs....
Beds however are a tad too hard, and the poor insulation let's in quite a lot of noise from outside.
Not my favourite place to stay in Pune...

Stayed December 2013, traveled on business
Helpful?
Thank MarcoPolo2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, December 16, 2013
Dear Guest,

Thank you for taking the time out to let us have your feedback on the site.

We were pleased to note that you acknowledged the friendly staff, this would surely encourage & motivate the team to do better. Your observation about the tree on the entrance road is very valid since it is on a public road we have requested the local authorities for re-plantation of the same. We have noted your preference for a softer bed and added to your preference for your next visit.

I and my team look forward to welcome you again to Hyatt Pune and give us another opportunity to serve you better.

Warm regards,

Vishal Singh
General Manager
Hyatt Pune.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 6, 2013

The property is not a very old or not too new property, earlier it was known to be ISTA hotel now its been taken over by Hyatt.
It is not a very expensive hotel in regard to its tariffs as well as its dinning rates. The food is equally good at the restaurant. The Restaurant staff is very helpful, especially to mention few of them, Mr. Nadim / Miss Aasha / Miss Ukranti / Rohit / Abhijeet / Simone. We had gone to Pune for a 2 day weekend break with our 9 months infant. My wife carried a small electric travel cooker and the grains for cooking the food for our baby and time an on we would require small small things like spoons, plates, heating of Milk for the Baby and the restaurant staff would always be happy and smiling to come to our room and do the needful even if we called them at 10pm. The restaurant has an nice open space where you can side outside and enjoy your breakfast / lunch / etc and equally bask in the mild sun.
There is communication gap and less co-ordination in the over all working of the staff of different departments to the actual ground working staff, means out reservation or booking email was not received by us at all, but the reservation was confirmed on phone and due to which the weekend offer was not given to us as well as we had to again ask for things that was already conveyed by us while doing our booking but still the amt I paid per day was worth the stay and so we extended a day extra but we did not get the net rate as conveyed to us on by the reservation desk. So do clarify from the start and get all communication confirmed in writting with special request asked or required for.
Miss Jyoti in the housekeeping was very helpful.
I felt the property is short of staff due to which at times you needed to ask the staff for things two three times for what you require to be done. Surprisingly their towels commonly had the smell of Coconut Oil in it (which I do not like) may be because they are or were used at the Spa.
The standard room and Deluxe room do not have a Bath tube, a bath tube is only available in a suite.
The property is an ideal place to take a break or even stop for a business meeting.
In the near by vicinity (just behind 500 Mtrs to up to 1.5Kms) are good restaurants like Green Field (Good food at economical prices and do delivery at the hotel too) / Kalyani Veg. restaurant / an Italian restaurant behind the Hotel compound itself / Northern Frontier restaurant (Food is too highly priced but the did not like the quantity and the quality in par with the price), The is a D.mart hypermarket about 2 kms away in Kalyani Nagar and a Reliance Fresh next to Green field restaurant / KFC / Mac Donald, etc in the next door mall.

I will surely g back to this property but will expected that it will improve equally in its bits and piece which need to be take care of.

Room Tip: As for a upgrade to a Deluxe room facing the pool side. If the property is not full and u r lucky th...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sultanmuneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, December 7, 2013
Dear Guest,

Greeting from Hyatt Pune !

Thank you for your feedback on Tripadvisor.

It was particularly pleasing to see that your impression of our staff members and service was good and that you felt well taken care of during your stay. Thank you for taking the time out and highlighting few of the team members, it would go a long way in encouraging the team. We were also delighted to note that you would chose Hyatt Pune for your next visit as well.

Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations, we have taken a note of the areas of improvement and would surely work on the gaps so that we are able to serve all our guests better.

Look forward welcoming you back to Hyatt Pune.

Warm regards,

Vishal Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
138 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed December 4, 2013

Stayed here for 3 nights in wedding attendance. The basic rooms are very standard 27m2 sized, so I wasn't impressed. I reserved a higher category and got myself properly upgraded to a suite using HGP membership, which made a tremendous difference - eventually given a 60m2 size room with a garden extension.

The décor throughout is fairly bland - so don't expect much. The restaurants are good and breakfast is.... well, breakfast - nothing to brag about. I did have a problem with the air-conditioning in the first upgraded room provided, but they promptly moved me to a better room.

This is a relatively inexpensive place to stay (by international standards), so if you really want more space, just ask and pay a small upgrade fee. Just don't expect luxury - comfort, yes.

Strange thing is that there is another Hyatt about 10 mins away...

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gul1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, December 4, 2013
Dear Guest,

Thank you for your feedback on Tripadvisor.
Your observations and opinions are appreciated and we have take a note of the same, comments from our patrons enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations which we continue to strive for.

We look forward to welcome you back to Hyatt Pune during your next visit and ensuring a pleasant stay.

Warm regards,

Vishal Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2013

For the 1st time ever, I felt so relaxed during a spa treatment that I slipped away in the world of dreams. It was probably an effect of the fantastic reflexology we were welcomed with, before the commencement of the treatment.

For those who don't know, reflexology is the application of pressure to areas on the feet and it is an effective way to alleviate stress within just a few seconds. The theory behind reflexology is that these areas on your feet, correspond to different organs and systems of the body.

Ten minutes into the treatment, I drifted into a profound state of relaxation and started snoring shamelessly. The sauna after the spa felt very calming and energised us completely for the first day of our first visit to NH7 weekender.

Kudos to the entire team at the spa of Hyatt!
Cheers!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebigbhookad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, November 24, 2013
Dear Guest,

Greetings from Hyatt Pune !!

Thank you for taking the time out to review our property.

We were pleased to note that you enjoyed the Spa experience and felt relaxed after the treatment.

Your comments will definitely encourage the Hyatt Pune Spa team !

Look forward welcoming you soon again.

Warm regards,

Vishal Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
229 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 21, 2013 via mobile

Very good experience. Rooms are comfortable and the AC is very silent...not sure I ever experienced such a low noise AC. The breakfast is very good, with a nice choice of everything . The gym is very nice, clean, with a good choice of machines which are modern. I did not experience the restaurants . Everything was perfect and the staff was helpfull efficient and smiling... Don't need more...

Stayed November 2013, traveled on business
Helpful?
Thank thibautlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, November 22, 2013
Dear Guest,

Thank you for your positive review on Tripadvisor.

It was particularly pleasing to see that your impression of our staff and service was good and you enjoyed our comfortable room, gym facility and the breakfast spread.

Thank you for taking the time out and writing about us, it would go a long way in encouraging the team.

Look forward welcoming you back to Hyatt Pune.

Warm Regards,

Vishal Singh
General Manager
Hyatt Pune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 20, 2013

I will call it a value for money 5 Star hotel. I booked the room at the last moment for an urgent business trip and got it at Rs 3800 without taxes, which is quite low for a 5 Star hotel. I dont know if it was an off season discount or something. The hotel was good and the food was decent. everything you would expect in a five star hotel is there. The room was a bit small compared to other Hyatt's ( I suspect it was an acqusition ). I will recommend it for business trips to Pune.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robby_Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VishalHyatt, General Manager at Hyatt Pune, responded to this review, November 22, 2013
Dear Guest,

Thank you for your comments on the site.

We were pleased to note that you had a comfortable stay with us and enjoyed the food and services.

Thank you for taking the time out and recommending us, we look forward welcoming you back to Hyatt Pune soon.

Warm Regards,

Vishal Singh
General Manager
Hyatt Pune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Pune

Property: Hyatt Pune
Address: 88 Adjacent To Aga Khan Palace Nagar Road, Pune 411006, India (Formerly Ista Hotel)
Location: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 224 Hotels in Pune
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Pune 5*
Number of rooms: 209
Official Description (provided by the hotel):
Hyatt Pune is an upscale Business Hotel with an intimate, tranquil and serene ambience. Located within close proximity of Pune airport, key business hubs and entertainment/shopping areas,the hotel is ideal for transient guests and small to medium size social and corporate events. ... more   less 
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