The O Hotel in Pune has been a place of stay for frequent business travelers. I have been one of them, having stayed there multiple times and been highly impressed by their service levels. However, this review pertains to that time when I was a guest on personal visit.
Facts first. The O Hotel is perhaps one of the finer hotels I have had the privilege of staying at for multiple times. Being in the heart of the happening Pune city, The O Hotel is very convenient to reach places of interest in short time. Also the location, Koregaon Park Road, offers many options to eat out, hop into a rickshaw to get to the nearest mall and even the very famous German Bakery is at a stone's throw from the hotel.
The rooms are spacious, cleanly maintained and well crafted. I thought the bath tub outside the bathroom was a novel, interesting concept- one which I have come to appreciate over the many times of my stay. The breakfast buffet spread is quite good. I love the sky bar 'Adda' which offers special seating arrangements for couples who would like to supper while dipping their toes into the pool! The spa, gym facilities and the interiors around it are all wonderful.
In my last visit to the hotel as regular, non-business traveler, I found the approach and treatment to be somewhat different. Somehow the points of contact- right from the front desk and the attitude towards the making a very minor change in the reservation- which was to extend the stay by one night- took a lot of effort and persuasion on my part to the point where I insisted to speak to the "manager". While I hate being the nasty traveler, it was absurd a request to do what the front desk personnel asked of my friend and I. "Please use the link sent on your email to update the reservation or pay nearly 20% more if it is to be done by me" - was the statement we heard. Having not carried our laptops, we tried to "update" the reservations through our smartphones. However the mobile internet servers of their site continuously declined all our efforts. As a last resort, we asked if the O Hotel would let us use their computer internet to see if all servers were down - to which there was lot of hesitation on whether to charge us Rs. 200 for the <10 mins job! After I put my foot down saying this wasn't acceptable, somehow, all things got sorted out.
The stay was comfortable, food delightful and the check out was hassle free - but I had to raise a flag at the Hotel on how the treatment was vastly different when I was not a business traveler.
It is still a good hotel if I discount that to be the behavior of the team which attended to us on that day. The rates are quite reasonable for the services offered and the comfort one receives at the end of it all.
- Official Description (provided by the hotel):
- Blending design and top notch service, The O Hotel is located on the main road of Koregaon Park and has 99 rooms and 13 suites Room types are O Deluxe , O Suite , Presidential Suite.Dining Options:Harajuku :Authentic Japanese RestaurantKitsch : Coffee shop Addah : Rooftop Indian restaurant(Dinner only)Lobby Bar, Cufflinks-The Executive club lounge, ... more less
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