It is not unusual to associate the name "Royal Orchid" with high expectations - in comfort, quality and service.
Royal Orchid Central at Pune does have everything near perfection - except the service. Let me explain why. How else do you explain the apathy of having to repeatedly remind the reception staff to provide the complimentary services that were part of our package?! By the time we were offered what should have been provided without asking, we were so bored that we decided to leave it unused (wine bottle, cookies, fruits etc) just to let them know of our disapproval of the service. What really irked me was that they placed a bottle of beer claiming it was a bottle of wine! Really? Did you think we do not know or we cannot read?
I have stayed in a number of hotels comparable to Royal Orchid Central Pune and this was the first time I had to remind (at times without a response) the staff to help me with a service. It would be unfair if I did not mention that a person, on behalf of the hotel, did offer an apology with a beautiful bouquet full of orchids. We would have been if we were offered a discount on the room tariff or a free dinner or something much more worthy!
Now let me tell you what is really good - Location and Food. Quite literally the hotel is located at the heart of one of the happening areas of Pune. Having spent two years of our lives before marriage in this part of the city, we enjoyed the location because we could watch a movie at late night right next at Adlabs (it used to be!) and walk back (without auto hassles) to the hotel. It is also very close to Koregaon Park, Airport and Viman Nagar. If you wish to see these places around or have work here, this is the place to stay!
Food served was excellent (we ate breakfast only) and the service above par. May be the people at reception should learn a trick or two from the folks in kitchen! Food had variety, taste - the best part was the Vanilla and Chocolate milk shake that were flowing continuouly.
I must warn that you carry your own towels/tissue to the gym because the ones at the gym, though looked clean, had some sweaty smell! At first I thought it was me making it all up, however a quick check with my wife and we decided not to touch the towels at the Gym the next day. Request management to look at this issue with seriousness - use some after wash so that it smells better. These little things do matter!
The hotel does offer complimentary pick-up/drop to the airport and this was a major plus in a city where finding a hire at odd hours (landed at 10PM in the night) could be a problem.
A great stay, excellent food, convenient location completely masked by terrible customer service. However I would not say good-bye to Royal Orchid hotels because I have been to the one in Bangalore to experience its well known hospitality. I wish that the management looks into the way customers are offered what they are promised. Otherwise Royal Orchid shall becomes a "was good once upon a time" hotel.
- Official Description (provided by the hotel):
- Royal Orchid Central, Pune is one of its kind and a landmark in itself. With its close proximity to the airport, railway station and commercial areas, it is sure to become the hot spot for travellers and executives. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Priceline, Hotels.com, Cancelon, TripOnline SA, Travelocity, Agoda, Hotwire and HotelQuickly so you can book your Royal Orchid Central Pune reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Orchid Central Pune Hotel Pune