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All reviewskoregaon parkhuge bathroomstaff at receptionbreakfast buffetnice place to staybudget hotelstayed for nightsrooms are spaciousgreeneryatulnightlifeosholanespread
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Reviewed February 18, 2018 via mobile

Wow really it's amazing and good hotel ever I have seen before. A c rooms are very good. Bed is clean and food is very tasty. Rates very high but ok. Large parking space. Provides good facility from rooms service.

Stayed: November 2017, traveled solo
Thank Arjun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_Alphonso, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded February 27, 2018

Dear Guest,

Thank you for reviewing us on TripAdvisor. We are delighted to know that you had an enjoyable time at Hotel Phoenix, Pune.

We are extremely happy to know that you were treated flawlessly by the team members at the hotel. It is feedback from valued guests like you that motivates us to strive for excellence.

Appreciate your positive comments pertaining to our room ambience, bed and services; we definitely look forward to welcoming you back soon.
Once again, thank you for the perfect rating and recommendation to other travelers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2018

Overall stay was nice staff is very helpful in everything. Location was close to event so no hassle of travel to and from. Not crowded also so peaceful and happy stay. Other good restaurants are close so you have options to go out and eat if you don't want to eat in hotel restaurant.

  • Stayed: February 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gurinder_virdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_Alphonso, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded February 26, 2018

Dear Guest,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.
We are sincerely delighted that you found our hospitality par excellence. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
We definitely look forward to having you again as a guest in our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2018

Much Veg but good food and free breakfest
Helpfull and nice Staff,
godd Room Service
Security at door
empty and total quiet nature behind the hotel. There are Some Bars next :)

Taxi Service and Wifi Service

Room Tip: Wifi was sometimes totally overloaded Difficult 1 day logins
  • Stayed: January 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tobi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_Alphonso, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded February 26, 2018

Dear Guest,

Thank you for taking your valuable time to review us on TripAdvisor. We are delighted to know that you had an enjoyable time at Hotel Phoenix, Pune.
We are extremely happy to know that you were treated well by the team members at the hotel. We will continue to strive to only make all experiences more memorable.

We appreciate your positive comments pertaining to our Room Service, Location and Breakfast Spread. We definitely look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2018

The hotel has an old world feeling. The building is nice. The Breakfast Menu is fixed there is absolutely no change. The Wi fi is pathetic. The Fridge and TV in the rooms need to change If they fix that I might reconsider.

  • Stayed: January 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank amarjyot_bhandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_Alphonso, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded January 27, 2018

Dear Guest,

Thank you very much for staying at Hotel Phoenix and sharing your feedback.

Our aim is to provide our guests with memorable experiences and we do apologize sincerely for any shortcomings you encountered during your stay with us.
Please be informed that we had taken this up internally and shared strong feedback with the concern department/team to take corrective measures to minimize such instances. We would request you to intimate our staff in case of such issues to implement corrective actions.
We hope you give us an opportunity to serve you again. Please be assured that necessary measures have been taken to offer a better buffet Breakfast Spread on daily basis. We shall strive hard to provide you much better experience on your future stays with us.

We wish to thank you once again for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continuously.

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Reviewed January 12, 2018 via mobile

Happened to stay here for 4 days during training. Service is excellent. Very polite and helpful staff. The room was very clean. Vegetarian food could have more variety, paneer got repeated over 4 days and got a little boring! Very comfortable stay overall.

Stayed: January 2018, traveled on business
Thank Bhakti D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_Alphonso, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded January 26, 2018

Dear Guest,

Thank You very much for choosing to stay at Hotel Phoenix, Pune and taking your valuable time to share your experiences on Trip Advisor.

We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We regret for the limited vegetarian dish served during buffet and we have personally addressed this with the concerned department, to ensure this won't happen again.
Appreciate your positive remarks pertaining to our rooms and service.
We believe that people are our biggest assets and appreciation such as yours reinforces our belief. I am glad to be working with highly motivated and enthusiastic individuals who do take personal pride in delivering warm, and genuine service for all our guests

Thanks again, and we look forward to hosting you at our Hotel in the near future.

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