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“Not so pleasant experience”

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Keys Hotel The Aures
Ranked #9 of 57 Hotels in Aurangabad
gurgaon
Level Contributor
75 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Not so pleasant experience”
Reviewed January 30, 2013

Selected this property for one of my business travel to aurangabad as the preferred ones were all sold out for my stay dates.

Honestly didn't have a pleasant experience. Right from the check in to the check out, had a tough time.

Mine was a late evening check in. Had to wait for 30 minutes, after a long & tiring flight, as the room was not blocked. Surprising since mine was an advance booking. Getting really pissed of, I instructed the person at the reception to cancel my booking & refund the booking amount. He responded by upgrading my room (the only good memory I can take from this visit).

Breakfast was average & the service pretty ordinary. Service was with avery strict "no smile" attitude , table were made ready only on request.

The agony continued during the check out, which was an early morning one. Had made a booking for the airport drop at the hotel & with my stay experience here, started reminding the reception staff a day in advance. Again the hotel messed it up as they forgot to book the cab from their travel agent. No where to go due to early hours, had to look for an alternative mode from transport on my own.

Needless to say, quite unpleasant experience overall.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vipulagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, February 2, 2013
Dear Sir,

We thank you for the feedback which although not necessarily pleasant for us is absolutely invaluable as it ensures that we not only become aware but are being proactive in addressing our guests concerns.

We are concerned regarding the shortcomings during your stay, which are being taken up with the concerned departments and personnel in order to take corrective measures for the future.

I urge you to please visit the Keys Hotels again....and allow us to serve you much better.

Regards
Satyajit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bangalore
Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 28, 2013

We travelled to Aurangabad earlier this month & stayed at Keys Hotel. Room was clean & reasonably spacious though the bathroom left a lot to be desired. A tad small and badly designed. Not enough space to keep your toiletries. The towels were old & rough with just 1 small hand towel given per room inspite of requesting for an extra.

Food n service was decent. Good place to stay if not expecting much.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gogsblore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 31, 2013
Dear Sir

Greetings from Keys Hotel The Aures, Aurangabad!!

Thank you for taking the time to share with us a review on Trip Advisor.

We have noted your comments .

We truly value your patronage and we look forward to welcoming you back .

Best Regards,

Satyajit Kotwal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 26, 2013

Stayed at the Keys, Aurangabad for a couple of business trips early this year and I must confess, that my stay has been quite comfortable and worthy of recommendation. The rooms are compact,clean,decently savvy and more than just basic. The bathroom (though a tad small) is clean. The complementary breakfast does have a good spread and the taste too is quite nice. Just a few drawbacks - One, sometimes the staff at the buffet lounge do get outnumbered by the number of guests, thereby making one wait for made to order eggs and occasional missing of cutlery. Two, the staff would need to fasten the check out time especially in the mornings. But these minor issues do get overshadowed by the general service and comfort at The Keys. When in Aurangabad, Keys is my choice.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RahulRags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 28, 2013
Dear Sir,

Thank you so much for the review on the Trip Advisor.

I am truly happy to read that we were able to meet your expectations.

I have personally shared your appreciation with the the team members : they are all happy to know that their efforts have been so well appreciated.

We all look forward to welcome you back again.


Cheers
Satyajit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 22, 2013

We stayed at this place on our 2 day visit to Ajanta & Ellora (Jan 2013). We were dissapointed at some of their services. We booked this place online by calling their central reservation number and then going through the process online. When you book online you also have the option to purchase 1) transportation service from the airport to the hotel and 2) a meal

We decided to purchase these additional services. When we arrived at the Aurangabad airport early morning it took the hotel 1 hr to send a car to pick us up from the airport. Everyone who had arrived with us had left the airport. When we were calling the hotel desk they kept on saying that we should wait and a car is on its way. When the driver finally arrived he told us that he was not aware of a morning pick since the hotel did not mention anyhthing about it. After we reached the hotel when we complained about this matter as a compensation they upgraded us to a suite. This upgrade hardly mattered to us because we lost some precious time of that day. Since we were in Aurangabad for only 2 days, we got delayed on that day for our Ajanta tour due to this incident.

Another inefficiency we experienced was at the check out time. We had an early morning flight and there were lots of people checking out (a group of 20 people) and some families including us. There was only one person to deal with the check out process. He took care of settling all the bills. We had already called our taxi but again got delayed since a single person was handling so many check outs. I think the hotel needs to work on this as they are already aware about the check out dates of each vistor.

Apart from this the hotel was clean and good. The services offered are good and they have a variety of food options to choose from. Their buffet breakfast and dinner is good.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SXB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 24, 2013
Dear Sir,

Thank You for your feedback . I am glad you and your family liked the hotel.

Please accept my sincere apologies for the trouble that you had to face.

Your specific comment about the airport pick up & delay in check out is well accepted and I will
personally intervene to address the matter.

I request you to please email me the name under which the reservation was made / you checked in ....this will help me dive deep into the matter .
satyajit.kotwal@keyshotels.com

Regards
Satyajit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
154 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed January 22, 2013

We traveled from Mumbai by car and got delayed. The hotel staff was expecting us and was very friendly. Dinner was buffet and it was average. The room was very clean and well kept. The room service was prompt. Morning breakfast was something you will not forget. Though the hotel is situated in the busy area in the city close the railway station, we never felt that. Good hotel to visit Ajantha and Ellora.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giriColombo_SriLanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 22, 2013
Dear Sir,

Thank you for the appreciative comments about our hotel. I am glad to note that you have left with a positive impression .

My team and I assure you of our best services and look forward to welcoming you back soon.


Cheers
Satyajit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 19, 2013

Got back last week from a 2 day stay at this hotel. We were apprehensive coz it was considerably better priced than Lemontree and that made us wonder about the quality. The hotel doesnt have any grounds attached to it...but we didnt require that as we were there to sightsee . The rooms were well appointed . The breakfast spread was satisfactory and the dinner we had was nice too. The staff were helpful though they did need a couple of remindings to get things done.

All in all.......would definitely recommend this hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neha_neha_neha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 20, 2013
Dear Ma'am

Thanks so much for your feedback . I am glad you liked the hotel. The team really gets motivated to give their best with such kind words as we strive to be simply the best hotel of Aurangabad.


Regards
Satyajit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern, Switzerland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 18, 2013

I visited the Hotel's restaurant and bar located on the 1st floor. The open to sky section assures great weather without the sound of traffic or the pollution. The food is amazing! Dont forget to try their keema pav!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hargur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 20, 2013
Dear Sir,

Thank you so much for the review on the Trip Advisor.

I am truly happy to read that we were able to meet your expectations.

I have personally shared your appreciation with the the team members : they are all happy to know that their efforts have been so well appreciated.

We all look forward to welcome you back again.


Cheers
Satyajit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Hotel The Aures

Property: Keys Hotel The Aures
Address: Padampura Circle, Aurangabad 431005, India (Formerly Pride Biznotel The Aures)
Location: India > Maharashtra > Aurangabad District > Aurangabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 57 Hotels in Aurangabad
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Keys Hotel The Aures 3.5*
Number of rooms: 62
Official Description (provided by the hotel):
ABOUT HOTEL: A 4 Star hotel that is centrally air-conditioned with an aesthetically designed decor and is equipped with the latest facilities to cater to the ever-growing demands of business and leisure travelers. The hotel is a member of the Green Hotels Association, USA, striving towards promoting green tourism and conservation of natural sources. The hotel is situated in the heart of the World Heritage city of Aurangabad, which is also one of the top 100 fastest growing cities in the world and is located within one km radius of city center, the airport is about 8 km and the railway station is 3 km. Pune-Aurangabad State Highway (Nagar Road) is just 0.5 km away. ... more   less 
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