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“Perfect for short trips....”

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Keys Hotel The Aures
Ranked #10 of 57 Hotels in Aurangabad
mumbai
Level Contributor
72 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Perfect for short trips....”
Reviewed December 21, 2011

I have stayed at this hotel whilst on work and have found it perfect. The rooms are very well appointed, the bathrooms are tasteful and practical. The hotel has an eco friendly policy and the restaurant has a little bit of all types of cuisines. I did not get a chance to use any other service but was very happy with my stay. The staff is also helpful. After a tiring day of work, the last thing one needs is a bad hotel or bad service so i am happy that Pride keeps it efficient and simple. They do have issues with hot water so i hope that they sort that out fast.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank radz_radia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, January 4, 2012
Many thanks for an encouraging response. We are glad you liked the hotel. The hot water is a bit of issue as we use solar water heating system following Green Hotel norms. We are taking corrective action, which should fall in place shortly. This time looking forward to longer stay from your end.
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391 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Faridabad, India
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 3, 2011

We stayed at Pride from 30 Nov-2 Dec 2011. To start with I had lot of issues, they were slow in responding to mails, wrong room booked. But Mr.Vinod Rathore (Front Office Manager) was extremely helpful. He did 3 remarkable things for us -
First, We had asked for a Good Vehicle because we were visiting Bhimashankar and I was provided with Ford Fiesta (same price as Indigo) along with a very well mannered and down to earth driver Mr.Malik.
Secondly, He gave us 2 rooms in place of 1 suite again in same price.
Thirdly, on the date of departure we late checked out at 6.00 pm.
All things were not good, they were having some staff issues. Room service was very slow. In Restaurant also service was very slow. Service Lift was adjacent to our Room therefore there was lot of noise around. Property is very good and food once served is very delicious.
On the whole it was a great place to stay.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anirudh1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, December 5, 2011
Many thanks for your feedback. We are glad that you liked the hotel and the food; and the service largely. Have taken up matter concerning the delay in service with the team and the same has been suitably addressed. It was our privilege to have you and your family staying with us. We look forward to welcoming you again.
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Mumbai
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 1, 2011

I stayed in the hotel for a week in Sept 2011. I was surprised to find such a fantastic room in a place like Aurangabad. It was above my expectations. Spacious, clean and with amenities that above average hotels would provide in a room. One of the walls in my room was fully glass (well covered with curtains of course) and had a great view of an open ground. Quite, comfortable and with a view - well, the dream come true of every noisy city dweller.

My room, called the suite, was so spacious that an adult could lie down between the bed and the television! Again, a bonus for people from space-starved Mumbai! It would be better to vacuum the carpets maybe every alternate day since almost invisible things like hairs and food crumbs do fall on it.

The staff is extremely helpful, dedicated, hard-working and courteous - be it reception, banquet hall, room service or a random person in uniform I met near the lift and asked for his help since my key card wasn't working. He brought one with alacrity and saved me a trip to the reception 3 floors below! In my week long stay, I never heard a single 'no' from any of the staff for any request. Rajath and Gopal have been very co-operative.

The location is ideal since it is just minutes away from the railway station. Since I was running late due to some billing issues, the owner Mr. Sunil Choudhary, himself dropped me to the station which I think is a mark of exceptional customer service.

The food, esp non-vegetarian, was excellent. I mostly ordered room service and never felt the need to explore other options. Breakfast could have more options or at least variation everyday. When I asked for something apart from what was available, I was readily served my choice.

The only improvements I would like to see is a little more attention to detail in service. Here, again, they weren't any blunders but just finesse which is required. Plates from room service lie outside the room even the next morning. At times, some tables are not cleared as other people walk in to occupy them for breakfast. Some tables do not have sufficient cutlery. For the first couple of days, I did not know that I had the option to have an omelette on demand. Tea or coffee wasn't offered with my breakfast on any of the days. Plates at the buffet got over and I had to bring attention of the staff to it. I had to wait a couple of times for more food since the food tray at the buffet was empty and perhaps the staff had then gone to get more.

Since I was there on a training assignment, tea for the afternoon break didn't arrive on time on two occasions, which does affect time management. If I needed something in the middle of my training, I usually had to walk up to the reception (at the end of a corridor) to ask for it. Would be great if a service staff is hanging around for little things like AC temperature control - the most common request.

The flaws above are certainly not due to lack of intent but maybe due to lack of exposure in such a city. My overall experience was really great and this hotel would certainly be my only choice the next time I am in Aurangabad. Keep up the good work!

Room Tip: Rooms that face the maidan are so much quieter since there is zero traffic noise.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rovingeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, October 3, 2011
Dear Rovingeyes, Many thanks for your feedback, it is much appreciated. Your critique has been well received and have already initiated action in areas where you found us lacking. Sincere thanks for your words of encouragement. Your elaborated feedback shall surely go a long way in making us 'Simply the Best' hotel in Aurangabad.
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Aspen, Colorado
Level Contributor
163 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed September 12, 2011

Room needed dusting @ check in; hot water not consistent;$100/night but they still charge for wifi. OK place but a bit over-rated.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank financecounselor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, October 3, 2011
Dear financecounselor, Many thanks for your honest feedback. Following the Green Hotels norm, we use solar water heating system and due to monsoon, the water temperature was perhaps inconsistent. The other area of your concern have been remedied. We charge a nominal fee for wi-fi which shall be shortly bundled in the room tariff itself. Thanks yet again.
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Pune
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 12, 2011

I stayed at this hotel during my business trip. This is a new hotel in a town already over crowed with such hotels. But to my surprise, I found this to be very good in almost all respects against what you can normally expect in this tier III and interior location in Maharashtra in India. The service, food, cleanliness were all good. If the management can keep these up this way over time, it would certainly deserve a top appreciation.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ragh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, October 3, 2011
We thank you very much for your encouraging feedback. Regret delay in responding as just got connected at Tripadvisor. I am glad you liked all the aspects of the hotel and we would surely keep up with your expectations. Do recommend the hotel to your friends and associates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
U.S.
Level Contributor
108 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 17, 2011

New Hotel. Infrastructure is being upgraded.
Good room.
Good staff.
Good Service.

Business Center Service - yes.
Airport Pick up - yes. Good.

Breakfast - limited options but good.

Centrally located.

Peaceful.

Good for business visitors as well as family.

Room Tip: Good decent Hotel in Aurangabad. Good Service.
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  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MONK09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAures, Owner at Keys Hotel The Aures, responded to this review, October 3, 2011
We are enthused with your simple and crisp feedback, many thanks for the same. Please let us know the areas of improvement so as to receive 4 and 5 stars in all the criteria from you, next time around. You continuing feedback shall enable us to be 'Simply the Best' hotel in Aurangabad.
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Pune, India
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 17, 2011

This is a new hotel and the entire team made us feel at home with their personalised but non-intruding service. The rooms are sleek, food is superb and the ambience is great. The tariff is very reasonable considering the quality of the rooms and service. The breakfast can be improved. Thai and Chinese food is just awesome. Indian food is also good. The housekeeping is impeccable. Some areas are still incomplete. We were told that health club and bar would be added soon

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rajaharry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at Keys Hotel The Aures, responded to this review, January 31, 2013
Google Translation
Egregio Signore

Saluti da Keys Hotel The Aures, Aurangabad!

Grazie per aver dedicato del tempo a condividere con noi una splendida recensione su Tripadvisor.

Abbiamo veramente valore al tuo patrocinio e non vediamo l'ora di darvi il benvenuto indietro.

Cordiali saluti,

Satyajit Kotwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Hotel The Aures

Property: Keys Hotel The Aures
Address: Padampura Circle, Aurangabad 431005, India (Formerly Pride Biznotel The Aures)
Location: India > Bihar > Aurangabad District > Aurangabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 57 Hotels in Aurangabad
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Keys Hotel The Aures 3.5*
Number of rooms: 62
Official Description (provided by the hotel):
ABOUT HOTEL: A 4 Star hotel that is centrally air-conditioned with an aesthetically designed decor and is equipped with the latest facilities to cater to the ever-growing demands of business and leisure travelers. The hotel is a member of the Green Hotels Association, USA, striving towards promoting green tourism and conservation of natural sources. The hotel is situated in the heart of the World Heritage city of Aurangabad, which is also one of the top 100 fastest growing cities in the world and is located within one km radius of city center, the airport is about 8 km and the railway station is 3 km. Pune-Aurangabad State Highway (Nagar Road) is just 0.5 km away. ... more   less 
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