There are so many issues with this hotel that I could start anywhere. So I will start with the first element you meet when checking in, that being the front desk. The Front Desk staff, including the Desk Manager (who by the way has a separate desk remote from the Front Desk), give the impression that they don't want to be bothered with you. They seem to want to focus more on talking or texting on their cell phones (mobiles). They do not go out of their way to be responsive to your questions or requests for assistance. The housekeeping staff isn't all that much better.
Some of the restaurant staff at least try to make a guest at least feel like they are appreciated. But they also have a way to go. The breakfast buffet is supposed to be available starting at 7 AM. At 8 AM they are still working on bringing items out and setting up the omelet cooking capability. However, I do have to admit that sometimes they surprise you! On our departure, we had an early flight and had to depart the hotel at 6 AM. When we told them about our early departure and asked about a take-away breakfast, they offered to prepare something for us. And they did, it was boiled eggs, muffins, sandwiches and juice.
They hotel itself appears to be fairly new, but it does show some signs of wear and tear. The biggest issue was the frequent loss of AC power The entire hotel would go black for a few seconds several times a day.
Their advertisements speak of having WiFi in the guest rooms. I was able to establish a connection to the carrier from our room, but when I tried to get the user ID and password that that I could actually use the connection, all the staff would provide me was internet access on their Business Center standalone PC.
- Official Description (provided by the hotel):
- Centrally air-conditioned 24 hour front office 24 hour room service 24 hour travel desk Doctor on call Wi-Fi in all guest areas In-room amenities Attached bath with 24 hour running Hot & Cold water. Fresh Fruit Basket, Cookies, Daily News Paper, Tea/Coffee Maker in room with one replenishment daily. Chargeable Soft Bar in the room (Minibar). Spectra wide glass window ensures a better view of the outside scenic beauty, LCD TV, Telephone, Safety locker, Hair dryer, Wi-Fi(for fee) Connectivity, Complimentary Bottle of Mineral Water, Standard Toiletries in the Toilet, Shaving kit on request, Dental kit, Utility kit. ... more less
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