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“Really Bad Service for a Restaurant with Excellent Food !!!!”
1 of 5 bubbles Review of The Ruby Arena

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The Ruby Arena
Kerala
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Really Bad Service for a Restaurant with Excellent Food !!!!”
Reviewed January 11, 2014

I had visited the restaurant on 2nd floor more than a couple times yet the service has not improved. The waiters are behaving as if we have come to have food for free. Neither they bother to take our orders unless we call them nor they provide water or sauce unless we remind them 2-3 times. I was also there yesterday with my family and was a horrible experience. A lady waitress comes at her own time and takes orders at her own time. But the funniest part was a group of foreigners coming and a man comes with full in-shirt and tie to take their order with a better service offered to us. This is how they treat Indians!!!! but as for the food, its awesome !!! but the service is what makes people stay away from this restaurant!! i will for sure stay away in future and will recommend the same to my friends too !! TERRIBLE :( :( Stay Away !!!!

Room Tip: Never Visit the Restaurant !!!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ashwinseq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    12
    14
    14
    7
    4
See reviews for
13
4
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20
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2013

Really nice hotel..... nice rooms. nice interior... staff is also gud and well mannered. Rooms are small but good and clean.... Food was gud.. Will definitely like to visit once again...
Variety of food is available.. They should have more hindi channels.. dat's only thing..

  • Stayed February 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monali_ghorpade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trivandrum, Kerala, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 21, 2013

I stayed here for a night, the room was spacious and clean. The have 24 hour coffee shop, also their complementary break fast also good. This is a better hotel for this rate when comparing to some other hotels in thampanoor.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AbhilashSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangalore, Karnataka, India
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2013

There is a prometric testing center on the third floor, so as students, me and two of my friends contacted the general manager [his number was on the internet], he gave was really flexible in the booking and the staff was great with no old school hard time rules, rather convenient.. also the food is pleasant. Also the blazing fast WIFi facility at the Hotel was fabulous.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Omar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thrissur
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2013

i have paid for 3 adults and 1 infant. when i went to the hotel. they are saying you have paid only for 2 adults. they lie to us.

also before booking i called them and asked my time of checking will be so and so and my check out time will be so and so. and they told me breakfast is free. but when i went there he is telling you cannot have breakfast.

everybody please dont take this hotel. i dont recommend. it. very bad .. dont go there people

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
3 Thank lijo1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Thiruvananthapuram (Trivandrum) hotels

Grand Prairie, Texas
Level Contributor
151 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 26, 2013

A friend suggested we stay here while passing through Thiruvananthapuram. It was pretty good. Everything worked in our room. I wish it was a no-smoking hotel.The room was clean and had dark drapes which was good being downtown.The restaurant was pretty good. We liked the breakfast buffet.

Room Tip: I would avoid being near the road. People dragging furniture usually makes the most noise. It is nic...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wokabaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 15, 2012

Close to medical college,walking distance....Neat rooms(needs air freshners...last occupant was a chain smoker i guess!) with basic 3 star facilities.Reception staff is courteous and helpful.Good for buisness trips.Nice food....Overall a good deal

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank scorpioariser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ruby Arena

Property: The Ruby Arena
Address: Kumarapuram Road | Medical College PO, Thiruvananthapuram (Trivandrum) 695011, India
Location: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #68 of 90 Hotels in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Ruby Arena 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Ruby Arena is a premium four star business class hotel right in the heart of the health zone of the Trivandrum city. Be it a leisure trip or a business meeting, Ruby Arena makes sure that your stay here is as pleasant as at your sweet home. ... more   less 
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Also Known As:
The Ruby Arena Kerala, India

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