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“Good location, fair facilities”
Review of Mascot Hotel

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Mascot Hotel
Tampa, Florida
Level 6 Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good location, fair facilities”
Reviewed March 8, 2013

Hotel Mascot is a short walk to a local market for fruit, vegetables, and meats as well as to the local zoo. The breakfast, lunch, and dinner buffets offer fairly good local selections and international staples.
Staff is exceedingly courteous and willing to help. Internet connection was slow bit consistent and free of charge..

Room Tip: Ask for the new section for more comfortable room...
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  • Stayed February 2013, traveled on business
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    • Cleanliness
    • Service
Helpful?
2 Thank Tonita777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Thiruvananthapuram (Trivandrum), India
Level 5 Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 3, 2013

Hotel building and the properity is very good and in a very good location. I conducted a meet in this hotel for 40 people. The Rates are high compared to the service we are getting. This is a government hotel so we can expect only that kind of service. The service is poor. Taste of food is good. Rooms and Halls are smelly. Rooms are big in the old building. Pool is ok. Bar is small and here is no rush in the bar. I don't think the staff are hotest, they may add one or two bottle beer to your bill, It happend in my program also. So be careful, I don't think all staff are like that. Room rates are high (starting from INR. 5000/- to INR 20,000/- + Tax for corporates) compared to the services you are getting . Common toilet near the Conferance hall is too smelly and not clean. As per my point of view the hotel is not clean and the service is poor. But the properity, building and the location is very good.

Room Tip: choose rooms in the new block
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SURIE_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed February 24, 2013

Immensely unimpressed. The Mascot was once renowned for its high standards in practically everything it offered. I stayed here in 2005 and by 2013 standards have slipped considerably. My room had that fusty smell that is oh so familiar in India (tip for management: windows should open please). The rooms are definitely not clean enough. The maids do not clean the bathroom well enough, the floor is dusty in those unoccupied areas, there are tiny bugs and ants here and there etc KDTC need to do something urgently. The hotel is in a prime location and could be the envy of all other Trivandrum (and maybe Kerala) hotels. But today it has lost yet another customer for good. To get service (say, an iron or a porter) you have to call several times. Years ago they would provide Biotique Ayurvedic shampoos and lotions, now nothing. They are good at one thing though - taking money from you. During checkout the staff were highly astute at making enquiries about what I had taken from their already inadequately supplied mini bar - despite me insisting I had only taken one packet of crisps. My mother had checked out of her twin room (when my brother left) and moved into my room for one night only. The phone rang incessantly to remind me that I had to pay a single supplement. Some of the dishes at the dinner buffet were quite impressive. However, the service at the restaurant was so unresponsive. This hotel needs private investment. Government funding and management are clearly not working. The women staff at the reception are far more impressive than their male counterparts. Check-in and check-out were painfully slow. The Mascot has lost it, plain and simple. I visit Trivandrum regularly and will revert back to the Taj Vivanta. The Mascot has a lot to learn from the Taj. It's actually sad to see how the Government have allowed this once highly reputable establishment to become the sub-optimal one that it is. I hope KDTC take heed of reviews like mine and do something instead of sitting on their laurels. Room occupancy already appears to be low and the buffets are very poorly attended compared to 8 years ago when I first stayed at the hotel.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PierreLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Thiruvananthapuram (Trivandrum) hotels

uk
Level 6 Contributor
571 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
Reviewed February 24, 2013

I reviewed this hotel some years ago and it has deteriorated.don't know where to even begin but here goes.
Rooms unclean ( soles of my feet black from walking on wooden floors), appalling service ( apart from girls on front desk and odd restaurant employees), heritage rooms are costlier and doors and windows don't close properly so you share your room with ants and mosquitoes, restaurant buffet poor ( the place is usually near empty as people are voting witty their feet and going to the many better restaurants in tvm), public toilets are shameful and stink of urine . The whole sprawling place has a lot to offer, it's historic, the building is beautiful, gardens and pool stunning. Kerala government if you can't look after such a great place why don't you sell it off to a private company who would restore it with the respect it deserves.

Stayed February 2013, traveled with family
Helpful?
1 Thank sankes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level 6 Contributor
215 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed February 18, 2013

This property is very ok. The old section of this hotel can impress any one. The rooms are huge and spacious. The pricing is reasonable. The staff service must improve as this is not its USP. The service is average at its best. The food is tasty. I wish private promoters take over this property so that justice can be done to this great property.

Room Tip: If you only stay in this place then your experience will be good. Do not expect good service as it i...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oppraveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 5, 2013

I dont think it looks or feels like a 4 star hotel. It is more like a 3 star. The guests could be taken care of in a better manner, it felt as though they preach self service. Room service was late, the rooms were not very tidy. There aren't too many other options in Trivandrum, so you may be stuck with Mascot.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 1, 2013

This is my first time staying in Mascot hotel and I was immensely surprised by the high standards of hospitality the hotel maintains, even though being run by the State Tourism Department, the rooms are excellent, the bar has a very good ambience.Food was good but it was repetitive. But I must repeat food was simply awesome.

I would like to come here again and I also recommend all for this hotel!!!!!

Room Tip: top floor room are quite and peaceful
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  • Stayed January 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anderey I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mascot Hotel

Property: Mascot Hotel
Address: Mascot square, Thiruvananthapuram (Trivandrum) 695033, India
Location: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Thiruvananthapuram (Trivandrum)
#10 Luxury Hotel in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mascot Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Mascot Hotel Thiruvananthapuram Trivandrum
Mascot Hotel Kerala, India

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