We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“White Charm”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Keys Hotel Thiruvananthapuram
Certificate of Excellence
Chennai (Madras), India
Level Contributor
3 reviews
3 hotel reviews
“White Charm”
Reviewed January 31, 2014

This White multistory hotel is a nice place to stay. Room interiors and ambience is good. Restaurant staff may need training on catering etiquette. Travelling in the lift needs room key card which is a strange constraint!. Hotel administration says it is for security reason!. Problem is they provide only one key for double occupant room and if one of the occupant stays in the room (he/she needs the key to enable the lighting and other electrical gadgets powered) and other want to venture out he/she can not use the lift unless some other party with key also board the lift.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeeandGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, February 5, 2014
Hi,

Thank you for choosing Keys Hotel, Trivandrum as a preferred hotel during your visit to Kerala and for sharing your experience with the Trip Advisor community. I thank you for sparing your valuable time in giving us the feedback. It is only with support and patronage from guest like yourself that we have completed five years of creating memorable experiences.
We thank you immensely for your appreciative feedback and look forward to having more opportunities to be of service to you. I do hope that our distinctive no-frills product and service with value for money will tempt you to return and stay at one of the many Keys Hotels & Resorts in the future.


Regards,

Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

618 reviews from our community

Traveler rating
    227
    240
    103
    26
    22
See reviews for
168
70
42
271
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Montgomery
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 29, 2014

We arrived at 5am after a 16 hour train journey and were delighted to find that our request for an early check-in had been met - and pleased with the welcoming greeting. Room was fine - air-con iffy but our fault I suppose for not mentioning it as apparently their engineer fixed it promptly when we got around to it. The only real problem was the non-bar. The "un-lock" bar is not a bar but a fitness and snooker/pool room.

At 11pm at night we were woken by a call from reception to tell us that the early check-in had not been complimentary after all!!! The following morning I complained bitterly about being woken, showed the email with no mention of charge: the charge was removed and apology given. Apology accepted!

Note. At breakfast we were offered a bottle of water which we accepted - this is not complimentary and was the most expensive mineral water we have yet to buy in India. Breakfast whilst good was pricy too.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkMMontgomery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, February 5, 2014
Hi,

Thank you for choosing Keys Hotel, Trivandrum as a preferred hotel during your visit to Kerala and for sharing your experience with the Trip Advisor community. I thank you for sparing your valuable time in giving us the feedback. It is only with support and patronage from guest like yourself that we have completed five years of creating memorable experiences.
We thank you immensely for your appreciative feedback and look forward to having more opportunities to be of service to you.
While regretting on behalf of all at Keys Trivandrum for the inconvenience you have faced, may I request you to kindly treat the call from the reception as an isolated incident and not a reflection of our normal services.. I have briefed the Front Office Manager to initiate corrective action based on your feedback.
I do hope that our distinctive no-frills product and service with value for money will tempt you to return and stay at one of the many Keys Hotels & Resorts in the future.


Regards,

Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2014

A/c was not working on the first day of my stay with family in 3rd week of Jan 2014 . I complained twice and a/c mechanic came to clean or service mid night at 3am. I asked him to come, as any way, we couldn't sleep without a/c nor window open option was available in the room. House keeping service is also very poor. I reminded 4 times with house keeping to get a bed sheet for my kid and need to raise my voice to get it finally.

Breakefast is good. But my first trip with family to thiruvandapuram was great expect this hotel experience.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSampath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, January 30, 2014
Hi,

Thank you for taking time off to pen down your experiences. I am indeed disturbed to learn about your experience at Keys Hotel Trivandrum. I on behalf of my team would like to apologize in the let down of our services with reference to AC not effective and the delay in giving the additional bed sheets . The same has been looked into seriously and corrective action taken.
Assuring you of a better experience if given another chance.
I apologise once again and would request you to please treat this incident in isolation and non-representative of the 'Keys' experience and give us another opportunity to make amends

Regards,

Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 17, 2014

Hi stayed here on Jan 10th - 11th for one night. I have stayed here before too....close to railway station...just 20 bucks by prepaid auto....rooms are neat and clean....room service guys need some training on customer handling....breakfast was fine....it was surprising that they charge Rs 25 for a shaving kit which i have not come across in any other business hotels before!!

TV remote was not working fine...very small television in their rooms as compared to similar hotel category.

Were courteous enough to extend my check out time from 02:00 pm to 07:00 pm, may be because i checked in very late previous night around 11:45 pm in the night...else they were very rigid on their check in and check out time as fixed by their company...

Anyways good place to stay for a short trip....

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karthik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, January 30, 2014
Dear Guest,

Thank you for choosing Keys Hotel, Trivandrum as a preferred hotel during your visit to Kerala and for sharing your experience with the Trip Advisor community.

My team and I deem it a privilege to have served you. Our greatest strength is our team and your recognition is what motivates us further to excel.

The concept in itself is deeply thought and designed as per the price point that we sell in.I sincerely regret the inconvenience caused to you as standard placement of shaving kit is not a part of our facility design and hence we sell those on MRP. At Keys Hotels, we endeavour to provide value for money accommodation.
We thank you immensely for your appreciative feedback and look forward to having more opportunities to be of service to you. I do hope that our distinctive no-frills product and service with value for money will tempt you to return and stay at one of the many Keys Hotels & Resorts in the future.

Cheers!

Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 15, 2014

clean, good hotel. Courteous service. Restaurant food just average and expensive. Air-conditioning in the room was efficient; instructions for coding Safe deposit locker in room was not available and we could not use it. There was an electric iron and hair dryer in room,

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, January 17, 2014
Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum, and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your next visit to Trivandrum.

Cheers!!


Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
85 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 12, 2014

Keys Hotel is located about 15 minutes from the Airport. Check-in for me took about 2 minutes. The room is quite cozy, clean and white! I absolutely loved the shower head.
You can only access your floor with the lift by using your room key. So if you have colleagues or friends staying on other floors, you will have to meet them at the lobby and then come up. Maybe the fire exit can be used, but imaging walking from the 4th floor to the 9th floor!

There is no bar available in this hotel at the moment. You will have to walk for 2 minutes to the neighboring hotel to catch a drink.

Probably the only area of improvement would be the sluggish service in the restaurant. The food is nice, but bland. The entire staff is kind, helpful and friendly.

They even extended my check out till 3.30 PM.

Will definitely stay here on my next visit.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gautzhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, January 17, 2014
Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum, and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your next visit to Trivandrum.

Cheers!!


Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
madurai
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 8, 2014

stayed on christmas day.confirmatory and helpful booking over phone and later received email confirmation.prompt service.rooms looked luxurient in all amenities.every facilitiy is in working condition.that is amazing in indian hotel.only drawback is room was not sound proof.otherwise everything is o.k.breakfast spread is decent.children club room is excellent with sony playstation.
overall best choice for a family who need luxury and comfort without swimmingpool in a bugetery price.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank subansankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Hotel Thiruvananthapuram, responded to this review, January 17, 2014
Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum, and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your next visit to Trivandrum.

Cheers!!


Kiron Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Thiruvananthapuram (Trivandrum) hotels
0.2 mi away
Hycinth By Sparsa
Hycinth By Sparsa
#1 of 93 in Thiruvananthapuram (Trivandrum)
685 reviews
2.9 mi away
Uday Suites
Uday Suites
#4 of 93 in Thiruvananthapuram (Trivandrum)
409 reviews
0.3 mi away
Classic Sarovar Portico
Classic Sarovar Portico
#12 of 93 in Thiruvananthapuram (Trivandrum)
178 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Garden Inn Trivandrum
Hilton Garden Inn Trivandrum
#2 of 93 in Thiruvananthapuram (Trivandrum)
648 reviews
0.4 mi away
Apollo Dimora Hotel
Apollo Dimora Hotel
#5 of 93 in Thiruvananthapuram (Trivandrum)
151 reviews
0.5 mi away
Vivanta by Taj - Trivandrum
Vivanta by Taj - Trivandrum
#3 of 93 in Thiruvananthapuram (Trivandrum)
894 reviews
Show Prices
Show Prices
Show Prices

Been to Keys Hotel Thiruvananthapuram? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Keys Hotel Thiruvananthapuram

Property: Keys Hotel Thiruvananthapuram
Address: Opposite Fire Brigade | Housing Board Junction, Thiruvananthapuram (Trivandrum) 695001, India
Location: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Thiruvananthapuram (Trivandrum)
#7 Best Value Hotel in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Keys Hotel Thiruvananthapuram 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Keys Hotel is located centrally in Trivandrum which makes it accessible from all parts of the city. Keys Thiruvananthapuram provides all amenities as per international standards. Hotel is largely automated and provides cheerful and stylish stay to all its guests. Breakfast and high speed WiFi are complimentary for all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotwire, Agoda, Hotels.com, Cancelon, TripOnline SA, Hotel.de, HotelQuickly and Evoline ltd so you can book your Keys Hotel Thiruvananthapuram reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Keys Hotel Thiruvananthapuram Kerala, India

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing