We arrived at 5am after a 16 hour train journey and were delighted to find that our request for an early check-in had been met - and pleased with the welcoming greeting. Room was fine - air-con iffy but our fault I suppose for not mentioning it as apparently their engineer fixed it promptly when we got around to it. The only real problem was the non-bar. The "un-lock" bar is not a bar but a fitness and snooker/pool room.
At 11pm at night we were woken by a call from reception to tell us that the early check-in had not been complimentary after all!!! The following morning I complained bitterly about being woken, showed the email with no mention of charge: the charge was removed and apology given. Apology accepted!
Note. At breakfast we were offered a bottle of water which we accepted - this is not complimentary and was the most expensive mineral water we have yet to buy in India. Breakfast whilst good was pricy too.
- Official Description (provided by the hotel):
- Keys Hotel is located centrally in Trivandrum which makes it accessible from all parts of the city. Keys Thiruvananthapuram provides all amenities as per international standards. Hotel is largely automated and provides cheerful and stylish stay to all its guests. Breakfast and high speed WiFi are complimentary for all. ... more less
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- Also Known As:
- Keys Hotel Thiruvananthapuram Kerala, India