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“Typical no-frill business hotel”

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Keys Select Hotel Thiruvananthapuram
Certificate of Excellence
Reviewed September 4, 2013

Its a typical low-cost business hotel. The only good part of the hotel is the breakfast and maybe the fitness center. However, the rooms are very small, the bathrooms are like pigeon holes. They replenish towels and other toiletries on a regular basis. Food is a bit over priced. There is no porter at the hotel, please carry the luggage on your own. The lobby area is shabby. Elevators have the stupid card/ biometric access for no reason. Some rooms are very noisy. The cooling is okay.

Room Tip: Chose your room wisely! Some rooms have a lot of traffic and generator noise
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  • Stayed: December 2012, traveled as a couple
    • Value
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Thank alokchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded September 5, 2013

Hi,

Thank you for choosing Keys Hotel, Trivandrum as a preferred hotel during your visit to Kerala and for sharing your experience with the Trip Advisor community.

My team and I deem it a privilege to have served you. Your positive observations regarding our food and gym is inspirational for all of us. Our greatest strength is our team and your recognition is what motivates us further to excel.

The concept in itself is deeply thought and designed as per the price point that we sell in.I sincerely regret the inconvenience caused to you as Bell Desk/Service is not a part of our facility design. The elevator access using the keycard is a security measure which we have taken keeping in mind the privacy of the guests and to avoid unauthorised access to floors. At Keys Hotels, we endeavour to provide value for money accommodation for the young mid-segment traveller through our brand personality of being Stylish, Cheerful, Cutting Edge and International.

We thank you immensely for your appreciative feedback and look forward to having more opportunities to be of service to you. I do hope that our distinctive no-frills product and service with value for money will tempt you to return and stay at one of the many Keys Hotels & Resorts in the future.

Regards,

Kiron Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 - 525 of 659 reviews

Reviewed September 3, 2013

I was there in Keys hotel on 30/08 one night along with my family . They have assigned me a room on second floor@ 201 and we have noticed that full of mosquito during night time and huge size been catched and showed the pictures to the front counter staff at morning time while check out. Initially poor respose but she sent some one to check the room some one to check after we left when i show the picture in mobile to her. Also they have stated that may I open the window!!!!!.

Zulfikar

Room Tip: My agent in Clt and tripe review writer in Bnglore already notified it
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Mohammed Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded September 3, 2013

Hi,

I am indeed disturbed to learn about your experience at Keys Hotel Trivandrum. I would like to inform you that we have conducted a point wise investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same. I have briefed the Housekeeper, Chief Engineer & Front Office Manager to initiate corrective action based on your feedback.

It is through valuable feedback like yours that we strive to improve our services and may I assure you that I am personally taking care of each and every point which you have explained so clearly. Please be informed that we have done the root cause analysis and have initiated the locking of all room windows to prevent flies and mosquito entry to the rooms.

While once again regretting on behalf of all at Keys Trivandrum for the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services.

I would like to request you to please accommodate our request of having you with us once more time wherein my colleagues and I can demonstrate to you how your feedback has resulted in immediate corrective actions and re-establish our credibility with you.

Regards,

Kiron Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

You are in trivandrum. You need a neat, clean place to stay. Move straight to the keys hotel at thampanoor Trivandrum. Well appointed rooms and very courteous staff. Every time I have been here the experience has been wonderful. They also have a good breakfast spread. Fantastic work team.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
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Thank Vijesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded August 11, 2013

Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum , and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your future visits to Trivandrum.

Cheers!!

Kiron Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

Excellent services , the best hotel in trivandrum outstanding guest
handling i am a festival co coordinator in kerala state chalachithra
academy during 17th international film festival they handled our 45
guest with their world class facility without any complaints during
these days i found the real face of hospitality. the staff were friendlier and
more interactive. The rooms are so beautiful.The
The house keeping and front office staffs deserves a special mention, Attitude of staff and quality of service excellent. Overall experience excellent...

  • Stayed: June 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
2  Thank Suvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded August 9, 2013

Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum , and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your future visits to Trivandrum.

Cheers!!

Kiron Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

I stayed ib this hotel again in July right after a month . Happy to say, the standard of the hospitality never changed. Had a great stay with my children and grand children. The break fast is great. The food is good. The staff are very courteous. Special appreciation to asthathy.

Stayed: July 2013, traveled with family
Thank Krupananda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded August 6, 2013

Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum on your recent visit too as always , and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your future visits to Trivandrum.

Cheers!!

Kiron Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

we are for honeymoon in kerala ,we found we excellent food in this hotel with buffet ,i think hotel also very good for business stay,hotel are very neat and clean .worth on spending this hotel try to get package
with buffet and dinner ....

Room Tip: try to get package with buffet and dinner ....
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  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Preshit_raut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded August 4, 2013

Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum, and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your next visit to Trivandrum.

Cheers!!

Kiron Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

Best business class hotel in Trivandrum. Have stayed here quite a few times. The hotel is located at the main business area and is close to railway station. Buffet is good but little costly around Rs. 600 inclusive of taxes.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank VRJ010587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeysTVM, General Manager at Keys Select Hotel Thiruvananthapuram, responded to this reviewResponded August 3, 2013

Hi,

We are delighted to hear that you were satisfied with your experience at Keys Trivandrum, and we like to thank you for recommending us through this portal

It is only with support and patronage from guest like yourself that we have completed four years of creating memorable experiences.

At Keys Hotels is our constant endeavour with high standards of service and efficiency.

We look forward to your continued support, and welcoming you back on your next visit to Trivandrum.

Cheers!!

Kiron Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Select Hotel Thiruvananthapuram

Address: Opposite Fire Brigade | Housing Board Junction, Thiruvananthapuram (Trivandrum) 695001, India
Location: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Thiruvananthapuram (Trivandrum)
#4 Best Value Hotel in Thiruvananthapuram (Trivandrum)
Price Range: $41 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Keys Select Hotel Thiruvananthapuram 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Keys Hotel is located centrally in Trivandrum which makes it accessible from all parts of the city. Keys Thiruvananthapuram provides all amenities as per international standards. Hotel is largely automated and provides cheerful and stylish stay to all its guests. Breakfast and high speed WiFi are complimentary for all. ... more   less 
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Also Known As:
Keys Select Hotel Thiruvananthapuram Kerala, India

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