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“Superb service”

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Vivanta by Taj - Trivandrum
Certificate of Excellence
trivandrum
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Superb service”
Reviewed August 5, 2014

As the hotel is brand new, the room was very good.
The entire staff we met was very pleasing.
Buffet there was my favorite, we all loved it.

Only what i didnt like is the tax on each and every thing, they must do something on this

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Hindustan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
Alton
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 5, 2014

This hotel is clean, well managed, with good air conditioning and not open to the outside (beware other hotels that can get infestations if you open out on to gardens etc). It is quiet away from the road and the food is buffet style and perfectly acceptable. Staff are very friendly and helpful.

Room Tip: Choose a room away from the road and it's quiet...
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  • Stayed May 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 3, 2014

The Vivanta hotel is fantastic. From the moment you walk in you feel like royalty. I spent almost 2 weeks here. The food is some of the finest food I have ever had (especially lunch and dinner, breakfast is pretty good). The staff is always very friendly and helped us with very random favors.

Room Tip: I love the side of the hotel with the pool view.
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  • Stayed August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ravdog18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 23, 2014

Taj is standing at the same place where their smaller competitors are providing the same luxury at a lesser cost. This Taj has not improved its class and still living in the past glory on its brand name. Rooms are nothing great to boast. Laminated wood mocking floors are pealing off in many places. Bath Linens doesn't look that white or new as that should be of a 5 star hotel.

Restaurant is the place where it shows the class of a five star. More to the personnel manning the restaurant. Mr.Mani, the restaurant manger is a perfect host when he is on duty.

This hotel still think that they are in 1980's when internet was a luxury. Wi-fi charges will really kill the guest if his company is not footing the bill. When most of the 2 star hotels or still smaller ones are giving free Wi-Fi, the tariff here is very high even beyond imagination at the current national tariff level. 12 hrs. Wi-Fi rent is almost equal to a months tariff for a family on unlimited usage basis. Wi fi should be a free item in such a star class hotel and should not be a milk cow to the management .Taj belongs to the Tata group, same group owns Tata DoCoMo wi fi services acclaimed to be cheap and best in the country. Suggest free Wi-Fi sticks to the guest for their use in the room.

Room Tip: No Bathtubs was in the room where I stayed in a room..
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank babujijacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murugan R, General Manager at Vivanta by Taj - Trivandrum, responded to this review, August 21, 2014
Dear Guest,

Greetings from Vivanta by Taj, Trivandrum!

Many thanks for your feedback. We note that your stay has not been a pleasant one going by the feedback relating to decor of the room and the linen. I assure you that we will pay attention to the above

As regards complimentary WiFi services, our company introduced the same almost 8 years ago when infrastructure cost of installing the same wasn’t as low as one would have today. However, I must also draw your attention to the fact that many hotels among the international chains and domestic ones indeed charge for wireless internet service and in exceptional cases they are made complimentary for some bulk businesses or as a part of a contractual agreement. We have offers available on the internet, WiFi inclusive packages that would suit your requirements. I would encourage you to consider them for your future visits. Moreover, I would also like to inform you that the decision on complimentary WiFi has been discussed as one of the key deliverables for our customers for which a mutually beneficial option will be available soon.

Your preference of a bath tub is noted and we are working on the same to install a few in some of the accommodation units.

I am indeed thankful once again for your valuable feedback as they are extremely essential for us to maintain and enhance the standards of service.

I look forward to your future visits to the Vivanta by Taj, Trivandrum.

Warm regards,

Murugan Rajan
General Manager
murugan.rajan@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Level Contributor
102 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 22, 2014

Though not the usual expansive Taj properties one is used to, still the hotel is nice, located near the public offices, and comfortable. The food is good, and staff is helpful, as you would expect in any Taj hotel. Surprisingly not many fish preparations in the menu, being in a coastal town.

Room Tip: Try to choose a room with a poolside view, or facing the front of the hotel.
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  • Stayed June 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank guptarajesh_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murugan R, General Manager at Vivanta by Taj - Trivandrum, responded to this review, August 21, 2014
Dear Guest,

Greetings from Vivanta by Taj, Trivandrum!

Thank you for your feedback. We are glad that we have been able to meet with your expectations of a Taj hotel, going by the mention of the food and staff attention.

We have noted your reference to inadequate fish preparations on the menu being a coastal region. While all styles of seafood preparations of Kerala cuisine are on offer on the menu, I must admit that we do not have coastal fare of other South Indian styles. We will certainly make available many more options even if it is off the menu on your next visit.

I do note that you prefer a pool view room and will try and ensure that your future visits will be in one of them. We look forward to your travel to Trivandrum and your stay here at Vivanta.

Warm regards,

Murugan Rajan
General Manager
murugan.rajan@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
115 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 13, 2014

Stayed at this city hotel for 4 nights on business trip. To be fair, I didn't choose this, as I was part of bigger group all staying together, but actually it was fine.
Good points included quiet(ish) rooms, with reasonable bathroom, TV with multi-national channels (once you find them!) and a really good Chinese restaurant. Staff were also attentive. Decent choice at breakfast - including curries if you want!
Not so clever - air-conditioning was either freezing or had to be turned off, bar closes at 11, lobby curiously unwelcoming (too dark), had to go through airport security just to get into hotel each time, poor coffee at breakfast!
Didn't try the swimming pool as just didn't have time.
I maybe being a bit harsh as nothing really wrong - but I can't give 3.5 stars!

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murugan R, General Manager at Vivanta by Taj - Trivandrum, responded to this review, July 18, 2014
Dear Guest,

Greetings from Vivanta by Taj, Trivandrum!

I am indeed grateful for your candid feedback of our hotel outlining the good and the not so good. Whilst I am thankful for the positive feedback and sure to pass on them to my team, I am also going to focus on some of the experiences that didn’t meet with your approval...such as the lobby lighting or the coffee at the breakfast or even the safety measures that we have undertaken.

In the meanwhile, I would like to thank you once again for your patronage and hopefully your next visit will see some of these items addressed.

We look forward to your next visit to this hotel.

Warm regards,

Murugan Rajan
General Manager
murugan.rajan@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 12, 2014

this hotel has all that at the peak, very nice design, food, quality restaurants, excellent pool, very nice location, quality staff, great rooms, overall a great place, hats off for the interior designs, a must visit and go again

  • Stayed February 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank saanms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murugan R, General Manager at Vivanta by Taj - Trivandrum, responded to this review, July 18, 2014
Dear Guest,

Greetings from Vivanta by Taj, Trivandrum!

Your observation and feedback about our hotel has indeed excited us given your generously positive ratings on all parameters. I will certainly pass on your feedback to all my colleagues who are an inherent part of many of the services you experienced.

As regards the quality of the interior design I am glad that it has appealed to you.

I look forward to your next visit to Vivanta by Taj - Trivandrum!

Warm regards,

Murugan Rajan
General Manager
murugan.rajan@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Trivandrum

Property: Vivanta by Taj - Trivandrum
Address: Vazhuthacaud Road, Thiruvananthapuram (Trivandrum) 695014, India
Phone Number:
Location: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Thiruvananthapuram (Trivandrum)
#3 Luxury Hotel in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Vivanta by Taj - Trivandrum 5*
Number of rooms: 137
Official Description (provided by the hotel):
Discover the most happening restaurants which open to the lobby to create an enticing food zone offering the best in world cuisine. Technology is woven through it all. Vivanta by Taj - Trivandrum, has all the entertainment and connectivity options today's traveller requires. Become a part of our world. Feel the pulse of an international business and conferencing destination. Experience the buzz. ... more   less 
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Also Known As:
Vivanta By Taj - Trivandrum Hotel Thiruvananthapuram (Trivandrum)
Vivanta By Taj - Trivandrum Kerala, India

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