When our travel agent suggested this hotel as an alternative when our initial choice was booked I read the reviews on this site and was encouraged. How wrong I was!
Our stay was between Xmas & new year so busy time, but this hotel overates itself.
On arrival at 4pm our rooms were not ready & we were kept waiting for 45 mins. We had booked a double & a twin room, but all they could offer was two doubles, so my son & daughter of 17 & 20 had to share a double bed for 3 nights. The alternative was a put up bed (uncomfortable for an adult) and unacceptable in a $220 per night hotel.
The food was OK but only OK. Buffet for every meal, and generally only tepid rather than hot food.
The pool looks great, but the few loungers have no cushions, there are no sunshades etc.
The room cleaning was moderate
They made a huge song and dance to welcome us with flower garlands, but then hardly showed us the layout, and never discussed the facilities.
The icing on the cake was the bill. Despite being on half board they managed to bill us for all meals and add an additional bill for another guests 7000Rs, though the signature was completely different. It took me a full 20 minutes of argueing to get them to ammend the bill. Therefore left a very nasty taste.
Probably we were unlucky at a busy time of year, but the other glowing reviews simply dont stack up in our experience.
- Official Description (provided by the hotel):
- "The Elephant Court" is the one and only classified 5 star resort and is largest and most luxurious resort at Thekkady and Periyar Wildlife Sanctuary. The resort is conveniently located near the Periyar Tiger Reserve and all major tourist attractions. ... more less
- Reservation Options:
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- Also Known As:
- The Elephant Court Hotel Thekkady
- Elephant Court Hotel Thekkady
- Elephant Court Thekkady
- The Elephant Court Thekkady, Kerala