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“Be careful which room they book for you”
1 of 5 bubbles Review of Carmelia Haven

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Carmelia Haven
Certificate of Excellence
Vancouver Island, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Be careful which room they book for you”
1 of 5 bubbles Reviewed February 3, 2013

This resort is a long way from Thekkady town. We were booked into an area with two rooms. The bedroom had no windows. The other room held some very tired looking furniture. The entry to these rooms was through the gift shop and past the hall where extra beds were stored.. The staff were extremely unhelpful. We opted to leave the hotel and travel into Thekkady town. We had to forfeit our deposit.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uniKerala, General Manager at Carmelia Haven, responded to this review, March 8, 2013
Dear Sir

It is with great regret that I write this response as it is very very dissappointing for a hotelier to lose a guest.

We do understand that the Standard rooms are in the main building without a view,and we always advise agents to for the deluxe cottages.However it was unfortunate that we did not have the higher category available for upgradation on that particular day.

We apologise for the inconvenience caused and look forward to serve you again at Carmelia ensuring a comfortable room and a memorable plantation experience.

At your service as always

Unnikrishnan Nair
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 31, 2013

We have stayed at this property 3 years ago, and found our visit there even better this time. The rooms have been upgraded to a very high standard. All amenities were present. I must say that the cook was the worst we have encountered on our trip so far. Plan to eat elsewhere...food was nearly inedible. The place made little effort to deal with my wife's severe food allergies, although they were called and advised days prior, and we showed a card to the chef before each meal. Two days stay, grade on food 0.0....

Room Tip: ask for a cottage
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

I and my wife stayed at Carmelia Haven for 2 days, last week. The place is situated about 21Km from Thekkady town. The staff is welcoming and makes an extra effort to make the guests comfortable. We stayed in deluxe cottage, the place was comfortable and with a good view. The room service is prompt and there are couple of hindi speaking staff who help in bridging the gap. The restaurant is fantastic with a good buffet Breakfast and dinner. The place would be an absolute package if kathakali and kallairipatu performances can be added at the resort it self.
I will definitely come back here and recommend it to my friends and family.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dr3917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

I stayed in Carmelia Haven during the New Year time. The resort is located in Vandenmedu approximately 25 kilometers from Thekkady. Its inside a cardamom and tea plantation away from the noise of Kumily town. The check in was smooth and we stayed in the Deluxe Cottage. The food was good, but was repetitive. We had taken an all meal plan, so had to eat everyday from there. We did a Kailasam trip from the resort and the Jeep Safari was awesome. The drive up hill is very bumpy through rocks and muddy road. The barbeque by the lake was also a good experience.

The new year eve function turned out to be a disaster as it rained and the program had to be moved to the hall.

Over all it was a good experience.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander_Kuruvilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Dear All

This is my 2nd review. We visited carmelia haven during our honeymoon trip. We simply love this place, property is very nice, staff is very co-operative, rooms have nice decor and hygienic, and top of them food is awesome.... i never ate such a nice food.... simply awesome..

Their plantation tour was very nice, informative and bit of adventourous

the atmosphere in the property serene.... the cave room, tree house are awsome... where you can enjoy your honeymoon without anybody's interference and in feel special atmosphere......

well i dnt have more words describe... i recommend everybody to visit there...... it is worth every penny spent......

Room Tip: if you are bit adventurous go for tree house or cave room... bcoz they are in forest kinda surroundi...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amit j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

Had a good time with my In-laws and husband, the greenery was very beautiful. The service and room was also very good.
The back of room was a closed door and bad view, so prefer not taking that.
Food quality as satisfactory, just on a high mountain more travel from munnar, so the trip becomes tiring.
So if you want to cancel going to Thekkady its not a loss.

Room Tip: Facing the garden or hotel as back view was dirty and closed.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KanchanLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington D.C.
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

3.5 stars if that were an option. The accommodations are nice - simple and tastefully decorated rooms and nice grounds. The staff are friendly and helpful. Christy for example really tried to hard to get the Christmas Eve party going, get people dancing, etc. Bintu gave a nice and informative tour of the spice plantation. We also enjoyed the crazy jeep ride up to the hills with Shiju(?). And the free ayurvedic massage. Now for things that could be improved: timeliness was a recurrent issue -- meals were late, field trips started late, etc. The staff's way of dealing with delays was simply to say 5 minutes, 10 minutes. This was a little irritating when the delays were more like 30-45 minutes. Also, the staff could be better trained (not their fault) e.g., they were often unsure what dishes in a buffet meal were. You could see this was an issue especially for visitors from outside India. All in all, this is a nice option for staying near Thekkady but could be even better if the personal touch was combined with a higher level of professionalism,

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fruitflyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carmelia Haven

Property: Carmelia Haven
Address: Vandanmedu | Idukki District, Thekkady 685551, India
Location: India > Kerala > Idukki District > Thekkady
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 87 Specialty Lodging in Thekkady
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Carmelia Haven 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
55 acres of lush green spice-plantation with lots of activities for all age groups. You can have the feel of luxury tree houses or cave-room. Unmatchable ambiance and top-notch hospitality . ... more   less 
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Also Known As:
Carmelia Haven Thekkady, Kerala
Carmelia Haven Hotel Thekkady

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