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“Painfully slow and incompetent staff”

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Hotel Sandra Palace
Ranked #17 of 44 Hotels in Thekkady
Reviewed December 19, 2010

Stayed here for one night on 11th December. Despite insisting at the time of booking on an extra bed, they said they would only provide a floor mattress. But even to get this done was a mission, as we asked several times for it to be done, and nobody actually did anything. Finally demanded at reception that it get done while we were out and they promised it would be. Sure enough when we returned to the room hours later, no sign of it - the mattress was in the corridor, I was tempted to do it myself. Finally got someone to put it and he was very rude. On the plus side, the restaurant wasn't bad and the hotel is conveniently located to shops (including Ayurvedic treatments) and entertainment (Kathakali)

Stayed: December 2010
5  Thank Sanj23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 - 309 of 313 reviews

Reviewed December 18, 2010

I reached Thekkady with my wife after a great tour of Munnar and Alleppey, Alas i was not aware of what was in store for me at The "Sandra Palace". A just prepared room blooming with lemon grass fragrance, which gave my wife a terrible headache. If this wasn't enough the Fan was revolving at a speed much much slower than a spinning wheel... making the room even hotter ( I was told that it will pick up speed in the night... as the voltage goes up..... Though it never happened). The Aloo paratha that we ordered was also terrible.

Now comes the best part, inspite of having a CP (breakfast Complementary) in my booking plan, i was not served breakfast, as the restaurant closed at 0920 Hrs ( this was inspite of me confirming in the morning that the restaurant is open till 1000 Hrs). I reached the restaurant at 0925 Hrs..... just after it was closed, i was denied breakfast... then upon insistence and summoning the manager.. i was offered Puri Bhaji and Idli.... then after speaking to the Tour Operator i was offered in addition to Puri Bhaji and Idli... Toast, Butter, Jam and Omelet......... that too as if a big favour is being done to me and my wife... .......

The staff is arrogant, discourteous and unbelievably inhospitable. Please do not spoil your holiday......

Shailendra

  • Stayed: December 2010, traveled as a couple
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3  Thank Shailendrasharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

We had a one night stay in this hotel as part of a package. We were very impressed with the cleanliness and size of the room. Bed was comfortable. It was a quiet hotel and was very centrally located for shopping. Plenty of spice shops around the hotel.

The restaurant was of a very good standard, nice & clean with a great selection of food on the menu.

Would recommend this hotel

  • Stayed: October 2010, traveled as a couple
    • Value
    • Location
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4  Thank De1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2017
Google Translation

  • Stayed: January 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Marianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2016
Google Translation

  • Stayed: February 2016, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Stefan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2016
Google Translation

  • Stayed: January 2016, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Zdzichu1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2015
Google Translation

Room Tip: kein Zimmer auf der Strassenseite
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  • Stayed: April 2015, traveled as a couple
    • Location
    • Cleanliness
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Thank Heinz53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sandra Palace

Address: Opp: Lourde Church | Thekkady Junction, Kumily, Thekkady 685509, India
Location: India > Kerala > Idukki District > Thekkady
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#3 Best Value Hotel in Thekkady
Price Range: $31 - $72 (Based on Average Rates for a Standard Room)
Number of rooms: 30
Official Description (provided by the hotel):
Hotel Sandra Palace, Thekkady is a Business cum Leisure hotel, situated at the entrance of Thekkady. It is a budgeted modern hotel with all the facilities available in it. It is very ideally located near to all shopping centers, market, cultural activity centers, and bus station. ... more   less 
Also Known As:
Hotel Sandra Palace Thekkady, Kerala

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