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Reviewed February 13, 2017 via mobile

The lake Village a wonderful place to visit and stay, we all enjoy here with happy and wowo atmosphere, loacted in beautiful place and around view the beauty of Kerala, good facilities with great and comfortable rooms, everyone enjoy, thank u for great service

Stayed: January 2017, traveled with friends
1  Thank vmsatheesh22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2015

Nice place to relax and enjoy our holiday with this resort , nice staff and good water view rooms. quality food and having multi cuisine restaurant .
Beautiful location and easy accessible for both road and backwaters.

Room Tip: Good view Cottages
  • Stayed: September 2015, traveled with family
    • Location
    • Cleanliness
    • Service
Thank sheneejps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2015

First of all PLEASE dont go by the pictures u see here, this resort is not on the backwaters its next to a small lake and besides they never give u rooms in this water facing resort anyway. The Lake village is a small part (i believe 4 cottages) of a business hotel Windsor castle, which is 45 minutes from kumarokom. We made reservations for this place after seeing the pictures but like many other travellers point out they put us up in their land locked business hotel instead. They always claim when u get there that they have no rooms in the other one. Nobody knows about this place anyway, on the way we got lost and could not find the place, the locals only know of windsor castle. The front desk never picks up its phone, we called umpteen times. Once when they did pick up but they were extremely unhelpful. After much struggle we get there and we are faced with the most inhospitable staff at the front desk, He was extremely rude and uncourteous, flat out refused to give us the rooms we had booked and payed for, and even went out to say 'this is all u will get u can leave if u dont want it'. The attitude of the staff, the state of the room and the whole cheating us into booking with misleading information on the website, ruined our entire kumarakom experience. We checked out and took a room elsewhere, it was too much to bear. Please Please dont get fooled by these pictures.

Room Tip: do not book this place
Stayed: August 2015, traveled on business
6  Thank Gary_91286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2015

We went to Kumarrakom for a conference and initially checked into this hotel. We were denied cottages by the receptionist despite having payed for them earlier and were allotted rooms in the so called Windsor Castle. Only the Tudors could have dealt with the staff of the hotel- downright arrogant and rude, treating us as though we were doing a favour on them by staying there. After a heated war of words, we checked in, but were so disappointed that we changed hotels the very same day. It is way better to book a hotel near the backwaters than be treated so badly at this place. Avoid at all costs.

Room Tip: The Lake Village is separate from the Windsor Castle. Seems OK byt there are far better options.
  • Stayed: August 2015, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank abcBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2015

We took up our not so good experience at Windsor Castle and decided to shift to its sister property Lake View Heritage Resort which is an extension of the hotel grounds. It appeared that big weddings are held in the massive grounds and that helps in running the show.
The resort was almost bereft of staff on the day that we were there.

  • Stayed: April 2015, traveled as a couple
    • Value
    • Location
    • Service
1  Thank DasTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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