We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (31)
Filter reviews
31 results
Traveler rating
16
7
4
0
4
Traveler type
Time of year
LanguageAll languages
16
7
4
0
4
See what travelers are saying:
Filter
Updating list...
4 - 9 of 31 reviews
Reviewed August 16, 2015

First of all PLEASE dont go by the pictures u see here, this resort is not on the backwaters its next to a small lake and besides they never give u rooms in this water facing resort anyway. The Lake village is a small part (i believe 4 cottages) of a business hotel Windsor castle, which is 45 minutes from kumarokom. We made reservations for this place after seeing the pictures but like many other travellers point out they put us up in their land locked business hotel instead. They always claim when u get there that they have no rooms in the other one. Nobody knows about this place anyway, on the way we got lost and could not find the place, the locals only know of windsor castle. The front desk never picks up its phone, we called umpteen times. Once when they did pick up but they were extremely unhelpful. After much struggle we get there and we are faced with the most inhospitable staff at the front desk, He was extremely rude and uncourteous, flat out refused to give us the rooms we had booked and payed for, and even went out to say 'this is all u will get u can leave if u dont want it'. The attitude of the staff, the state of the room and the whole cheating us into booking with misleading information on the website, ruined our entire kumarakom experience. We checked out and took a room elsewhere, it was too much to bear. Please Please dont get fooled by these pictures.

Room Tip: do not book this place
Stayed: August 2015, traveled on business
6  Thank Gary_91286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2015

We went to Kumarrakom for a conference and initially checked into this hotel. We were denied cottages by the receptionist despite having payed for them earlier and were allotted rooms in the so called Windsor Castle. Only the Tudors could have dealt with the staff of the hotel- downright arrogant and rude, treating us as though we were doing a favour on them by staying there. After a heated war of words, we checked in, but were so disappointed that we changed hotels the very same day. It is way better to book a hotel near the backwaters than be treated so badly at this place. Avoid at all costs.

Room Tip: The Lake Village is separate from the Windsor Castle. Seems OK byt there are far better options.
  • Stayed: August 2015, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank abcBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2015

We took up our not so good experience at Windsor Castle and decided to shift to its sister property Lake View Heritage Resort which is an extension of the hotel grounds. It appeared that big weddings are held in the massive grounds and that helps in running the show.
The resort was almost bereft of staff on the day that we were there.

  • Stayed: April 2015, traveled as a couple
    • Value
    • Location
    • Service
1  Thank DasTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2014

We have recently went out on a vacation to Kerala starting with Kumarakom. Our intention was stay at Kumarakom,however this hotel is not in Kumarakom and 18KMs away from KKM. We checked into this hotel at 10PM. Since, this hotel is not so popular, the hotel management converted the restaurant into a bar. The only way to reach the hotel rooms is actually passing through the Bar. The Bar actually filled with drunken people and there are lots of them. It resembled like a roadside Dhabha. What we imagined would be a nice experience turned out that we literally waited for the night to get over so that we could get out of the hotel and we actually did as soon as we saw sun light in the next morning. This is not the place if you are planning to vacation with family. We didn't try hotel food. There is absolutely nothing to write positive about this hotel. our advice, do not get carried away by the pictures. Getting to this hotel is a waste of time and money.

Room Tip: Don't go here.
  • Stayed: October 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
10  Thank 546srikanthp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014

We live in Kochi. We stayed here for one night as I had to deliver a training in Kottayam. I worked, but my husband was able to enjoy the place while I was working.

We really weren't sure how it was going to be after reading mixed reviews here. We were wondering also if it would be worth it (financially). Initially, we were skeptical, but really I am very pleased. Yes, I do understand why some may think it's too expensive, but really the resort is big and the buildings are very unique (we stayed in a cottage). It's not easy to maintain such a big ground. While some areas can be better maintained, overall I really enjoyed the experience. Most importantly, the room (cottage) is so amazing. It's such a retreat. Not many if any other visitors were there when we were there, so it was a quiet place. And, the way the room is created, it feels like an oasis on top of water! I had a very comfortable sleep and the bathroom was very well maintained. The bathroom is a partially open air room. It's really nice and surely would be exotic for foreigners and Indians alike.

The room service was superb. David was very helpful particularly. Though most of the people lack fluent English, they were VERY helpful. Also, take note that the free breakfast is not a buffet, you must order and it may take time to get the food. (At least when we were there there was no breakfast buffet, not sure if it is like that all the time.)

We only were there one night. I would really like to go there again.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JenniferKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews