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“Restaurant service”
Review of The Windsor Castle

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The Windsor Castle
Ranked #10 of 28 Hotels in Kottayam
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Restaurant service”
Reviewed January 12, 2014

I can only speak for the restaurant. I arrived at 1p to be told that only buffet service was available, but those who came 20 minutes later were offered the a la carte menu. Food was okay. Prices were on the higher end of things. Service was not really provided. I poured my own water, and took my own food. The poor rating is mainly because the bathroom is HORRENDOUS - I walked into the ladies restroom to find a male maintenance worker who continued to work when I walked in. It was dark, dingy and dirty - and it just shows that the owners & staff have stopped caring - hopefully it can be worked on to help restore it to the glory that people talk about.

  • Stayed January 2014, traveled as a couple
    • Cleanliness
Helpful?
Thank NYCNY911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mumbai
1 review
Reviewed January 11, 2014

Our overall stay was comfortable with co-operative staff.Servicing at the restaurant was not quite up to the mark with delay in serving orders.Customers should be informed before hand if there are any changes being made in meal serving so that they can have prior information about the kind of meals being served to them.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ram Krishna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 19, 2013 via mobile

After being highly recommended by lake kumarakom resort we visited here for dinner.... What a mistake!
Asked for cold beers. Got 3 opened warm ones which they refuse to change then told use there refrigerator is broken!
Tandoori chicken start was cold when told waiter he dismissed the conversation escalated to manager Sarjen who said will change it but all that happened was it was replaced in the tandoor to have the same batch returned now rubbery and extremely over cooked!
Now the interesting part is the manager refused to change it! It was complete unedatible but did not seem to care!
To add insult he excepted us to pay for it! Though only 420 rupees! The audacity!!!
I would suggest don't waste your evening at this poor managed establishment.

  • Stayed December 2013
    • Location
    • Cleanliness
Helpful?
Thank Steveuk123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kottayam hotels

mumbai
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 23, 2013

We stayed between 19/9/13 to 21/9/13. We had booked 10 rooms and 1 suite and it is to the credit of the Front OFfice Mangar Jinu that our check in was very smooth inspite of so many rooms and we were comfortably directed to the rooms and our luggages followed. The rooms were very poorly maintained and taps were leaking. The linens provided were very old and torn.
We had booked the dinner at the restaurant and the quality of food was very poor for the price they were charging. There were no bowls available for rasam/sambhar and we had to wait. Once the sambhar and rasam were over, the replinshed one was provided with water poured over the same. IT was so disgusting. We had requested for early packed breakfast at 0400 hours with whatever is possible. I am grateful that they provided us with idlis/sandwich and a banana. We had requested that alongwith the wake up call at 0230, tea(chargable) be also served, which they refused citing staff shortage, which is surprising considering the no of pax we had. Again in the evening for dinner, same experience was repeated and we cursed oourselves for having stayed at this property. Bereakfast was horrible, same experience and moreoever there were not deserts served on the buffet. God bless the F&B Manager to atleast go around all hotels and see for himself the spread other hotels provide.Once again the check out was very smooth thanks to Jinu and the only silver lining was Jinu at that place. It would be better to avoid the hotel for the price they charge.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank captain063mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

We stayed at this luxurious hotel between 07/07and 12/07 to celebrate my birthday and the staff at this hotel specially arranged a complimentary cake .
This was a totally relaxing a pool and a separate children's pool.

This was the most memorable vacation and my utmost gratitude to all the hotel staff and we will definitely be visiting again soon....
Thanks again the Windsor Team and kumarakom for a truly magnificent and beautiful vacation!

Room Tip: Room number #606
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prayaanam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 31, 2013

Very Disappointing experience with Windsor Castle.
We have to wait in the Lobby for half an hour like strangers , Reception staff need to be trained, was a busy day .we had to attend the engagement ceremony of my Friends Daughter.The Food and Service was a disaster.There was hardly any clean plate and the uniform of waiters were dirty.
We been booked in to a cottage , the concept is good but disappointed with room facility, staff ,Service.checked Out same day.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joy1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kottayam, India
Level Contributor
186 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed August 27, 2013

This is one of the best places to stay in kottayam.It is located right on the highway and just far enough from the city centre,so as to be away from the traffic congestion and sounds.The best thing about windsor is the pleasant ambience of the locale and its outdoor restaurant,the nalukettu.The staff are pleasant and courteous too.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manojayyappan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Windsor Castle

Property: The Windsor Castle
Address: Kodimatha, Kottayam 686039, India
Location: India > Kerala > Kottayam District > Kottayam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 28 Hotels in Kottayam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Windsor Castle 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
District. The town has been in the forefront of modern education in Kerala from the nineteenth century. Kottayam is a very tropical area with many IsA downtown Deluxe Hotel, located in Kottayam, Kerala. It is the gateway to Kumarakom. The most sought after tourist destination in Kottayam. Situated in the most picturesque surrounding of the Vembanad Lake, this leisure hotel stands above the rest in style, class and luxury. Set on a sprawling 20 acres of lush foliage and landscaped lawns this leisure hotel provides the ideal getaway for a relaxed and enriching experience. Complementing the imposing façade of the exteriors, are the equally inviting interiors. Right from the atrium to the rooms, all are done elegantly, pleasantly merging with the modern comforts that the hotel imparts. Kottayam is a city and a municipality in the Indian state of Kerala. An important trading center of commercial crops and a publishing centre in Kerala, Kottayam is also the administrative capital of Kottayam lands and Backwaters. The village of Kumarakom is a cluster of little islands on the Vembanad Lake in Kottayam. Accommodation at Windsor Castle Kottayam, Kerala, India Standard Room Standard Rooms provide cozy comfort and charming view with basic, standard amenities and furnishings and round the clock room service. Deluxe Room Deluxe Rooms provide ultimate comfort and charming view of surrounding area coupled with their round the clock room service and all modern facilities. Being situated far from the madding crowd of city and surrounded beautiful sceneries, the rooms provide peaceful stay. Suite Room A suite offer with more space and furniture than a standard room. It included a living area with sofa set . The smartly designed rooms and suits offer warmth and personalized service which are hallmark of Windsor castle hospitality . The rooms are designed to provide the right ambience and comfort for a relaxing stay for the traveler . Dining at Windsor Castle Kottayam, Kerala, India Lake Paradise A multi cuisine restaurant and coffee shop serving different cuisine like Chinese, Indian and continental . With its exquisite ambiance and its scenic view of the lake, it is one of the most luxurious fine dining restaurant in Kottayam. Nalukettu Located by the side of the lake, Nalukettu is built in traditional Kerala architecture. The only star classified authentic Kerala restaurant in town, serving delicacies like Kerimeen pollichadu, Kappa, Meen Vattichadum, Appam, Duck Roast etc. The Club With the stock of finest spirits, the club is one of the finest executive bar in Kottayam serving a variety of Cocktails, Mocktails and many more. The Cake Shoppe A variety of sweets, desserts and cookies awaits you at this cake shop, you can order the cake of your choice for any occasion in wide variety of favors and shapes. Pool Side ... more   less 
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Also Known As:
The Windsor Castle Hotel Kottayam
Windsor Castle Hotel Kottayam
Windsor Castle Kottayam
The Windsor Castle Kottayam, Kerala, India

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