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“Nothing so “Star” about it”
1 of 5 bubbles Review of Star Lagoon

Star Lagoon
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Star Lagoon
Bangalore
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nothing so “Star” about it”
Reviewed November 19, 2012

Star Lagoon, part of the Star Homes Group is a totally rundown apartment hotel, far away from the main sights of Kochi such as Fort Kochi etc, in a very residential area. Apparently renovations are underway. It would be best for this place to shut down, get renovated completed and ensure the management was most efficient and effective. For a price of Rs 2000/- for a one bedroom suite for two people per day, with all the issues below, this is a horrible place. We do not recommend it at all. The only saving grace was an extremely helpful housekeeping chap named Prince.

Some issues to highlight
1. 5 plug points in the one bedroom apartment suite, and only one worked.
2. Heater – Did not work. So we had “RUNNING WATER” , someone ran and got it for us, for one day only since the weather was hot enough for cold water baths.
3. Flush – Did not work, so you fill a bucket and pour it out into the pot.
4. AC needed repair, but a mechanic came and fixed it.
5. Bed – Sheets were old and worn out, and they were dusty. Pillows were ancient.
6. Curtains were moldy and layered with dust, since it was a peach colour it was very visible. Disgusting.
7. Most of the staff were unavailable on the Saturday we were there. This meant that even though we went for breakfast by 8 am, the food laid out was sparse and the whole dining area looked as if a tornado came there. Plates & Food strewn about the place, the tables were not wiped out. The look of it all made us lose our appetites for breakfast. By the way – this is charged extra.
8. TV had no remote.
9. Only two lights worked.
10. No good shops or basic grocery conveniences within walking distance.
11. Don’t care attitude of reception staff – even after repeated calls, they had no clue of our booking till I jogged their memory of our e-mail/phone communications.
12. Not at all recommended for tourists who are coming to visit the sights of the region, as most sights at 30-60 mins away from this place by car. If you still want to come here because it may work out budget wise and can put up with all of the above, then ensure you have a vehicle and driver handy to take you around, and have all home delivery food numbers within the area. Apparently it works out cheap for very large groups, as we saw 4 buses of children come to stay here on a bus tour for one night only and some folks who looked like sportspersons on some tournament

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
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    7
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Rating summary
  • Sleep Quality
    2.5 of 5 bubbles
  • Location
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Singapore, Singapore
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 5, 2012

Reached Star Lagoon hotel around afternoon.

We thought this hotel would be really nice but in turn we had quite a bad experience.
The Front Desk was not polite

Frequent power cuts, each time we had to give call to front desk to start the backup power
There was no good food service and menu was very limited.

This is apartment style hotel and not unlike common hotel. Maybe good for very large family wanting for cheap accommodation. Once you are inside the hotel , it is difficult to go out, unless you have an own car or book for auto.

House like stay, bad service and hotel seems about to close down, power cuts

Room Tip: House like stay, bad service and hotel seems about to close down, power cuts
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  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank psunil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2011

this run down dirty tower is located in the heart of a residential area so be prepared to find your way to the main MG road (where the shops and eateries are). We had booked 4 nights with our agent in London just so we could find our feet and move on to the other parts of Kerela. We arrived at around 4am after a long flight. Me, my wife and our 7yr old son. There was only one small double bed (we booked a triple) and no bedding, no towels, toilet paper or soap. I asked for the bedding and was told they would get housekeeping to bring some up when they get in at 6am. The staff were ok but seemed to not care about the state of the place. We stayed that morning and the next night, then got the hell out of there.
Again the staff didn't question our early departure as I think this would have been a regular occurrence. They guy behind the desk did however say (with a big grin on his face) "I hope you had a wonderful stay". We were on the 11th floor with no hall lighting and a massive wasps nest outside. I did also feel because of the lighting situation, if in the event of a fire you'd be hard pushed to find a way out. we ended up getting a cab to Fort Kochin which was lovely.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
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Helpful?
Thank TheFlewinFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
1 review
Reviewed December 29, 2010

travelled to kochi for a one day stay with family on vacation to kerala in dec 2010.
the hotel is simply not worth even half of what they charge.
location is deep inside residential area and one has to navigate through by lanes to get there. If you have a large vehicle(we used innova) it may be difficult to manouvre.
The rooms are in shabby state, toilets are not hygenically maintained, the rooms did not have blankets, towels, soaps, shapoos, drinking water etc. etc. To summarise, the rooms had not even been equipped with the bare minimum amenities one would expect in evem a low grade hotel.
The worst was the service. We waited over two hours after placing a request for the above items with housekeeping, only to be told that they are out of stock for the blankets, towels, bed sheets etc. We finally managed to secure two towels and two blankets for the seven of us ( five adults and two children), We somehow passed the night managing without the blankets, and skipped the monring bath prior to our early morning flight to mumbai for lack of linen.
Overall a very humiliating, depressing and avoidable place. Please do not get carried away by whatever they are claiming on their site, none of it is anywhere near the truth.
Stay here only if you are used to staying in a railway dormintory or dharamshalas.
Dont recommend it to anyone travelling with families.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Cleartrip

Helpful?
Thank rajeevk25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 20, 2010

I came back to his serviced apartment after a gap of two years and was appaled at the state of the rooms and the hotel! Rooms dirty, dusty, tons of hair on the floor and a musty smell. Broken bulbs, a oil sprinkled kitchen and white mould on the backside of the furniture. the restaurant offered a xerox one page menue for room service only after asking for it. matteresses lying in the hallway, a broken lift, infrequent cleaning of rooms. The buildings look as if they will go to pieces soon. no maintenance of the place. What a pity!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morganyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2010

The room have cable t.v. and comfortable lounge suite. There is a small swimming pool with lounge chairs and the garden is nice. The food at the restaurant is reasonably priced for hotel restaurant the food is average. The location is away from any shops/restaurants rickshaw is the best and cheapest transport but the hotel staff will try to talk you into a taxi. There are no kitchen facilities in room and it is mainly for locals who need semi permanent stay or are on sport trips etc. For the money it is reasonably priced but I wouldn't stay here again as there are other hotels that are in a better location in Kochi for the same price

  • Stayed March 2009, traveled on business
    • Value
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Helpful?
1 Thank jimcarrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karnataka
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2010

I went to cochin with my family and cousins last december.
I call it a puzzle to reach the hotel Star Lagoon because from the main road one has to take many turns to reach the hotel. Anyway at every turn that we have to take, there is a sign board indicating the direction to the hotel. It is an apartment converted to a hotel. They didn't have any complimentary breakfast and we always visited the Sharavana bhavan hotel, ard 2/3 kms from the hotel.
It has a good view of the backwaters. They have some of the exotic birds like emu. Ti also has a swimming pool. The rooms are very well furnished, its more of a serviced apartment. The service was very good.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purikarnataka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Star Lagoon

Property: Star Lagoon
Address: Fr. Mulavarickal Road | Konthuruthy,Thevera, Kochi (Cochin) 682013, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #193 of 421 Specialty Lodging in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Star Lagoon 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Star Lagoon Hotel Kochi (Cochin)
Star Lagoon Kochi (Cochin), India - Kerala

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