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“Good reception staffs”

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Harbour View Residency
Ranked #177 of 211 Hotels in Kochi (Cochin)
Reviewed March 27, 2014

Reception staffs are very polite and enthusiastic.The hotel is good and it located in the heart of the city. My check in was at late night because of delayed flight. Anyhow, the reception guy
Mr. Jojy Joy was very helpful and he arranged food for me at late night.Thanks lot for the whole team.

  • Stayed: February 2014, traveled on business
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2  Thank sreenathg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 - 69 of 123 reviews

Reviewed March 24, 2014

If you want to stay in a beautiful hotel with friendly and attentive staff, gorgeous rooms that are impeccable, room service and food that you'll rave about, and services you dream about and all right in the middle of the city, yet in peaceful atmosphere, you should stay here. You'll thank yourself for making such a good choice. My room on 6th floor had a partial harbor view and was well appointed and clean. The restaurant is on the 2nd floor and is pretty decent with amazing buffet spread with value for money u pay. I would recommend this hotel to anyone who wants a very comfortable, quiet and convenient stay in Kochi. Whenever I visit Cochin, Harbor view Hotel will always be my first and only choice!

Room Tip: Avoid the ground floor on weekends as the pub in the ground floor can be a bit noisy till 11 pm.
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  • Stayed: March 2014, traveled on business
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1  Thank Freebird_Minto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

We were booked into the Harbour View Residency for the last night of our 6 day tour of Kerala. The hotel was advertised as an executive luxury business hotel - I would rate it as 2 star by normal standards. The hotel is located opposite a ship yard and 10 kms from the center of Cochin, so you will require either a taxi or tuktuk to get you to the Fort area.

We received a warm welcome on arrival, checked in and were shown to our room. The room was not great - it was clean enough and tidy. On closer inspection the room needed a deep clean and maintenance - tiles/grouting were dirty/mouldy, bedding was very worn/ripped, furniture was showing real signs of extensive wear and tear plus light fittings were incredibly dusty.

Initially there were no tea and coffee making facilities in the room, and we requested this and were given a kettle and sachets of tea/coffee etc. The complimentary bottle of water in our room had been opened and we had to ask for this to be changed. There was only one set of towels - despite 2 guests. My husband ate breakfast in the hotel and said it was of a reasonable standard, in the evening and lunch times there was a regular buffet, we did not participate. There was no room service menu available. We did use the bar downstairs called Glow - there is an extensive drinks list with good table service but smelled strongly of stale cigarette odour. Internet access is expensive at £5.00 per 24 hours.

There were some staffing issues during our stay - confusion regarding changing a bottle of water, requesting tea/coffee making facilities, ordering a taxi - all of these basic items seemed to cause some communication issues. English is not widely spoken by many of the staff and most issues seem to need to be escalated to a senior manager for a reply. The upsides - there is car parking at the rear of the building and the staff were generous in allowing us to remain in our room until 10 pm with no extra charge to accommodate our late flight.

We would not choose to stay in this hotel again - it is too far from the tourist attractions of Cochin and the standard is below what we would expect of a hotel in this category.

Room Tip: Do not stay - find another hotel.
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  • Stayed: March 2014, traveled as a couple
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1  Thank ianthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

It is fabulous to live at the harbour view . Everything is perfect and the reception admin ,prasad is a great person . I really admire her customer service skills .the services apartment room is everything you would expect of a star hotels, room safe, refrigerator, good tv, wifi, a/c spotlessly clean, bathroom toiletries etc. Breakfast is usual buffet with cereals, fruits and an excellent choice to make yourself an Indian south or north style breakfast.

Room Tip: suit room in south side
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  • Stayed: December 2013, traveled with friends
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1  Thank gibinvijayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

One night stay, with AC 7 television not working. Staff refused room service for dinner & insisted on taking buffet only. Nothing great about the food. Coffee/tea maker provided only on request, staff took over an hour in providing milk-creamers.Two positives - location, which is absolutely opposite to the shipyard & large rooms. Unaware staff & confused reception, hence will avoid any future stays.

  • Stayed: December 2013, traveled with family
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2  Thank JuhiDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013 via mobile

Avoid this hotel. You can many better hotels to stay in nearby locations. The rooms are small and bathrooms are very bad.

Staff doesnt respond to you at all on your calls. Even the food was bad. I stayed on 7th floor. Which had no room service !

Stayed: December 2013, traveled with friends
2  Thank ankit_halder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

When we arrived our room was not ready and so we were given a room to rest, wash & have a cup of tea.
Friendly staff then moved our stuff to our permanent room. Room & bathroom fine but T.V only received cricket. India was playing West Indies at the time so we didn't mind watching.
Meals were plentiful and varied. We managed to fuse all the lights making toast but that was soon fixed. Landing a bit dimly lit but we received a Hindu Times at our door each morning.
Hot water a bit sporadic & air conditioning a bit noisy but good value for money.

  • Stayed: November 2013, traveled with family
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2  Thank elizabeth a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour View Residency

Address: Opposite Cochin Shipyard | M.G. Road, Kochi (Cochin) 682015, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #177 of 211 Hotels in Kochi (Cochin)
Price Range: $38 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harbour View Residency 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
Harbour View Residency Hotel Kochi (Cochin)
Harbour View Residency Kochi (Cochin), India - Kerala

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