I went there with family and was pleasantly surprised to get a 3 room apartment instead of 2 separate rooms that we had initially asked for. The apartment was clean and well laid out with lots of light. However, the air conditioning wasn't working in one room and they couldn't fix it in spite of us staying there for 2 nights. The food is average and breakfast was complimentary however, the spread was very limited. One can only get Masala Omlette and that wasn't made fresh. It was in a serving dish along with other food and that wasn't very appetising.
Room Service is very slow. One morning a movie was being shot in the hotel premises and it took a number of calls to get anyone to listen to us. In the night, after repeated calls, we were told that there was only one attendant so service was slow. Incidentally, plates weren't cleared from the room after dinner on our first night and after speaking to both housekeeping and reception staff, some one did come by and take them out. However, the plates were simply removed from the room and left in the corridor. The interesting bit is that the plates remained in the same place for two days and when we checked out, they were still there. Speaks volumes about quality and hygiene. If this is the case in front of a guest, I wonder what happens in the kitchen.
The property faces a canal and it's nice to go to the water edge. We didn't see any chairs, etc so I am assuming they don't encourage guests to hang out there.
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- Also Known As:
- Mermaid Hotel Kochi (Cochin), India - Kerala