This was our second visit. It was great to be upgraded to a De Luxe room which was spacious. Reception staff helpful, patient and efficient. Rooms good and clean. Breakfasts are mainly Keralan, but I was offered food more to my western taste which I appreciated at that time of day. Room service discreet and prompt. Arrangements for the travel desk were confusing for me. If you need to use it, make sure you understand when they are open. Nice ferry journey over to Fort Kochi. A big thank you to all the staff who looked after us.