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“Very Disappointed As It Has Gone Down Hill Since The Last Visit”

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Bolgatty Palace and Island Resort
Ranked #98 of 210 Hotels in Kochi (Cochin)
Southend Essex
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very Disappointed As It Has Gone Down Hill Since The Last Visit”
Reviewed March 5, 2006

We last stayed at the Bolgatty Palace in February 2003. We absolutely loved it as we had been made to feel so special as the staff were so attentive.
Our same tour operator had tried to persuade us to stay in a different hotel this time, as they felt that it had become neglected but we insisted on re visiting the place of which we had so many special memories.
The reception staff were cold, uninterested and indifferent.
We were 2 adults and a child of 9 so when we were taken to one of the cottages overlooking the water we were very disapponted as it had 2 single beds ,peeling cracked walls, dirty and a window overlooking the water which only parrtially opened meaning that there was no outlook to enjoy and was stifflingly hot.We complained and was told that we could upgrade to a suite at almost double the cost.Eventually we were upgraded at no extra cost as the tour operator stepped in and confirmed that we had indeed paid for the superior room.The pool area ( which we had thought was gorgeous ) was littered with bird excrement,had cracked paving stones and was really neglected.The service which had been so impressive was non existant. We had to keep going into the restaurant to ask for everything , knives, forks,more drinks etc. where 5 young waiters stood around oblivious to people by the pool. After we complained a charming manager called Vhargese was assigned to look after us. He was such a cheery soul and apologised explaining that all the staff were trainees . It seems that it is state owned and not managed in a way that a private hotel might have been.
On a positive note we watched a hilarious Keralan soap opera being filmed where a politician got shot. Bernard the boat man was as we knew him from before,a charming helpful man. We tipped the staff that we felt deserved a tip but they were so terrified of accepting money that it was secreted into socks!! The pool area was scrubbed the next day.This place could be a real paradise as it is set in such a lovely place but my goodness the service and management need a good shake up.We would not go back again.We travel frequently to India and this place is the only one where there is no welcome when you arrive.Even the manager did not enquire as to how things had been before we left he avoided us all the time.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
7 Thank JanetRix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed January 9, 2006

Bolgatty Palace was the former residence of local governors. There are four suites in the old building (huge and wooden although with no private balconies), six cottages right on the water's edge with their own balconies and about ten rooms in a more modern block with balconies. The staff are very suite although not always very clued-up. There is a small but good swimming pool surrounded by trees. The location is superb - at the end of Bolgatty Island completely removed from Fort Cochin and from the nasty Erakulam area. This is its greatest advantage but also means that you have to plan transport a little. The hotel will take you for free in a boat to Erakulam but for Fort Cochin it pays to shell out 250Rp for a speed boat to take you over and a 50Rp tip to ensure that the driver is at the jetty to pick you up at a pre-arranged time. Local ferries are slow and two are needed to get back to the hotel. The restaurant is good and well run. A beautiful and relaxing hotel.

  • Stayed December 2005
    • Value
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    • Cleanliness
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9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bolgatty Palace and Island Resort

Property: Bolgatty Palace and Island Resort
Address: | Mulavukadu, Kochi (Cochin) 682504, India
Location: India > Kerala > Kochi (Cochin)
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bolgatty Palace and Island Resort 3*
Number of rooms: 4
Official Description (provided by the hotel):
Bolgatty Palace is the oldest Dutch Mansion existing outside Holland. The picturesque Bolgatty Island is surrounded by the quaint Chinese fishing nets that take you back in time.The Palace has 4 Palace Suites with the dutch charm in architecture. The Palace dates back to 1744. All suite rooms named after famous painters, the private balcony in Each suite offers a panoramic view to the river.The property has Bolgatty Palace, Bolgatty Island Resort and Marina House situated in the same Island, it is ideal for conducting residential conferences, In house wedding Functions large banquets etc.With the capacity to park more than 500 cars, lush green lawns on both the sides Bolgatty is an excellent host to both tourists as well as banquet functions. Our Banquet Facilities include: A/c Lake Front Hall with Panthal : Capacity: 250 pax theatre style (inside the Hall). Palace Hall: Capacity: 75 pax View Point: Capacity: 30 Pax Board Room: Capacity: 30 pax East Lawn: 1500 pax Palace Lawn: 1500 Pax Front lawn: 200 Pax Marina Lawn: 100 paxOther facilities in the property includes swimming pool, health club, ayuvedic spa, golf course, Boat cruise, airport pick up and drop, Multi cuisine restaurant, coffee shop, internet, Kathakali program me, beer parlor etc to name a few. ... more   less 
Also Known As:
Bolgatty Palace Hotel Kochi (Cochin)
Bolgatty Palace Kochi
Bolgatty Palace And Island Resort Kochi (Cochin), India - Kerala

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