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“Kochi's Crown Jewel”

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Vivanta by Taj - Malabar
Ranked #7 of 205 Hotels in Kochi (Cochin)
Certificate of Excellence
Mumbai
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Kochi's Crown Jewel”
Reviewed January 18, 2014

While planning our Kerala trip, we were struggling to decide whether we should stay one night at Kochi or proceed directly to Munnar. In the end, we made the best decision of our vacation by staying at Taj Kochi.

Having heard and read several positive reviews about the property and the hospitality this team provides, we had reasonably high expectations. But to our pleasant surprise, our stay turned out to be even better than we had anticipated. It was an amazing experience.

This is a very well maintained property with excellent rooms giving a lovely view of backwaters. The best part of the stay was however the hospitality extended by the Taj team. They try to make you feel special in every possible way right from the point when you disembark from your vehicle - a whole crowd comes out to welcome you in. While the front desk gets busy in check in process, they give you an awesome welcome drink (which had coconut water and ginger for sure) to refresh you to the core, the check in process itself makes you feel at home followed by very friendly explanation of property & facilities features.Everyone greets you and helps you at the slightest of sight and anticipation. In fact, because we had reschedule our flight in the wee hours, we reached the property at 9.30 in the morning whereas the check in time was 1 pm or 2 pm. Though, we had requested them for an early check in as soon as we could, it was very considerate of them to accommodate our request at such short notice and that too with an upgraded room.

The other notable things which made our day were the complimentary evening cruise (preceded by evening snacks) and delicious dinner at Rice Boat restaurant. The food and the staff at Rice Boat were so good that it makes sense to visit this place only for dinner if you are in Kochi.

Next day, we were supposed to leave for Munnar and that is 5 hours drive from Kochi. They were considerate enough to pack us (complimentary) sandwiches and water for the journey. This team not only makes your stay comfortable but also goes out of its way to make you feel extra special - well, isn't a vacation all about that? If you want to stay in Kochi this is the best place to be. We would definitely visit this place again. Mr. Dutta, many thanks to you and your entire team for looking after your guests so well.

As one of the reviewers said in this forum, you stay one night here and this place stays with you forever.

Room Tip: We had a room with view to Backwaters ... makes sense to go for them ... not sure if all rooms face...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank SS_2266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 20, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for. It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve.

I have taken the liberty to communicate your feedback to my entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (547)
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English first
Le Mans, France
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 14, 2014

This hotel is one of the best we have visited in India. The hotel is big enough to provide all the services we expect (Spa, large pool, kids area…) but it keeps a very "family like" feeling.
The service is excellent and full of attentions. Our kids received a small gift on arrival and the day after they had a cake with their names on it brought to the room. They just loved it!
The food is very good.
We enjoyed the cruise from the hotel in the afternoon.
The hotel is not in Fort Cochin but the travel desk can arrange any visit you want and is very helpful.
In short we had a great time relaxing and visiting.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie-Cécile C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 20, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2014

A spectacular holiday with amazing food and hospitality. The hotel has a unique location and is a perfect getaway from the chaotic lifestyle in urban areas. The food is great especially on the boat restaurant where seafood is served. Being Taj, they have greatly emphasized on the quality of service provided to their guests. A perfect spot!

Room Tip: Choose rooms where you can get a view of the backwaters and a glimpse of the sea as well as the port
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adityamukhija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 20, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for your feedback. It is the feedback from valued guests that enables us to keep improving and remain motivated to deliver services of the highest standards.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

Thank you once again for your feedback, we really appreciate your compliments and the same has been shared with all the staff members.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 12, 2014

This is a lovely hotel. We enjoyed staying here. Very good service. Special mention to Anoop Matthew, their IT person for helping us out. Slightly out of town. They offer a free boat ride on the river which is worth taking. Very helpful service.

  • Stayed January 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leephil77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 20, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for sparing your valuable time and posting a great review of our hotel.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction. Our endeavor is to ensure each guest is given a seamless experience.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 12, 2014

This hotel is out of town in the harbour area, so if you want easy evening access to the town you might be better off in a more central location in Kochi itself. But, if you want something gentle, quiet, very comfortable with attentive and helpful staff and an award winning restaurant (the Rice Boat), you really can't go wrong. When we arrived, we just managed to catch the free boat trip around the harbour that's offered by the hotel. Don't miss it if possible, it gives you a great view of the Chinese fishing nets and the warehouses. We caught the fishing nets at sunset, which provided a great photo opportunity. It's easy to get trips organised around Kochi, which is an interesting post Colonial town with a strong Portuguese flavour. Altogether, a very good hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellingfar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 13, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 11, 2014 via mobile

I was fortunate to stay at this hotel for a week. I had a beautiful corner room with superb views of the bustling harbour. This place is not an architectural gem, but it is roomy, and the eating and lounge spaces are well organised so one never felt oppressed by lots of people, unruly or otherwise.The position of the hotel (on a largely commercial -free island) that fronts on to the activities of the harbour make it a truly sublime experience. Staying at this hotel is why one takes a holiday and comes from down under to do so.
The food is beautifully prepared and given with such pride and pleasure. It was always an exciting and comforting experience to dine in each of the several eating places. Marry this with an accomplished, efficient and (in the old fashioned sense of the word)charming staff and you have the makings of a first class establishment .
One gripe. Charging ( exorbitantly) for WiFi demands the quality of the experience.

Stayed January 2014
Helpful?
1 Thank michael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 21, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience.

We have made a note of your feedback and shall certainly explore all the possibilities of availing the same in the future.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level Contributor
61 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 6, 2014

I would highly recommend this hotel to families and couples. The staff, food and service were simply superb and we felt extremely spoilt at this property. Sunnil the guest relations manager gave us a warm and friendly welcome throughout. It was a highly memorable stay!

Room Tip: Choose a sea view room in tower.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IHAIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, January 13, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We at Vivanta by Taj- Malabar are honored to have you stay with us.

We are happy to know that your stay with us was excellent. It was a delight to have your valuable feedback and we greatly appreciate your time you spent, as our guests’ satisfaction is our main priority.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Malabar

Property: Vivanta by Taj - Malabar
Address: | Willingdon Island, Kochi (Cochin) 682009, India
Phone Number:
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kochi (Cochin)
#2 Luxury Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
#3 Spa Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - Malabar 5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Vivanta by Taj - Malabar is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Vivanta By Taj - Malabar Kochi (Cochin), India - Kerala

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