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Taj Malabar Resort & Spa Cochin
Ranked #8 of 229 Hotels in Kochi (Cochin)
Certificate of Excellence
Reviewed September 8, 2013

I spent only one night there and it was enough : the room 129 has a horrible view on the garbage and roof pipes. The view from the swimming-pool? On an industrial port. The restaurants? If you don't like to eat, then go there, but if you like beef or international food, please, don't go. This hotel is pretentious, expensive, bad situated in the middle of nowhere, and luxury is a word they definitely don't know. In general, avoid Cochin but maybe Fort Cochin for one half of a day.

  • Stayed: September 2013
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Thank TBalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 13, 2013

Dear Guest,

We are truly disappointed to hear that your stay did not meet your expectations. We strive to ensure each guest is given a seamless experience and feels the touch of our very personal service.

We thank you for your feedback. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.

At Taj group and at Vivanta by Taj-Malabar, we pride ourselves on our professionalism and hospitality and it is indeed very concerning that we have not been able to provide you with a great experience. Let me assure you that we have taken your feedback very sincerely, and the team and I will ensure that we work on the feedback provided, and live up to the esteemed expectations of our valued guests, such as you, on your future visits.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,377 - 1,383 of 2,140 reviews

Reviewed September 5, 2013

My stay at Vivanta by Taj - Malabar was a wonderful experience! The most important factor in a service industry is people, and these guys just nailed it. People's attitude couldn't be better! Right from the time I checked in, I was treated like a valued guest, with utmost courtesy, eagerness to help, and going out of the way to delight the customer. Front desk staff, pool attendant, fitness center trainer, housekeeping guys, restaurant manager; all created a positive impression.

Set up on an island, hotel's location is good. serene, quite, not too far from other attractions. That gives a bit of backwater experience which was good. Room was quite good, overlooking the pool. All the amenities were in place, bed was comfortable. Pool is awesome and so relaxing, and so are manicured gardens. Health club is good too, and the trainer helped me de-stress from long flight with some stretching exercises. Steam and sauna was good.

i would personally recommend this hotel to those who are looking for a relaxation experience. This can also be the best suited hotel for honeymooners

Room Tip: choose a superior charm room - sea view as it has a waterfront view.
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  • Stayed: July 2013, traveled as a couple
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1  Thank Tanwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 6, 2013

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Due to the distance from the city this hotel is likely to be chosen by leisure travellers but i would recommend this to all those who want to see a beautiful and important side of Kochi from the lawns of Taj Malabar.Located in Wellington Island in the midst of the Port area you can see cargo ships docking into the Vallarpadom terminal coming in the from the sea or local boats cruising along Fort Kochi side on the vembanad lake.You have a pool facing the lake and so is the gym and spa.I tried the kerala cuisine restaurant(boat house) which was outstanding, you can pick and choose the fresh catch of the day to be billed as per weight and served as grilled,curry and pollichathu(in banana leaf) along with kappa(tapioca) and appams.this service was unique and an experience, would love to go back just for this. The room which was just above the restaurant area on 2nd floor had a view of vembanad lake, loved that too.

Overall stands out for location and service and ofcourse,the Taj experience.Must complement Manager Sunil and the others in the front office for the excellent efforts from start to finish

Room Tip: the lake facing ones are the best
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  • Stayed: September 2013, traveled solo
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1  Thank Jissbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 6, 2013

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for your feedback. It is the feedback from valued guests that enables us to keep improving and remain motivated to deliver services of the highest standards.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

Thank you once again for your feedback, we really appreciate your compliments and the same has been shared with all the staff members.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma

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Reviewed September 4, 2013

The Taj is a brand in its name and truly lives to it. The reservation team made a front end proassurance about all the special requests made to them only a few hours prior to check in.The Taj folks made all personalised efforts all the way to make it memorable with their quick and prompt services at one go. Flawless service, amazing room, nice bathroom, a great pool, a great breakfast with a huge variety, and impeccable room service. I opine it beats all other hotels in the city with the exclusive attention they pay throughout your stay.

  • Stayed: November 2012, traveled on business
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1  Thank mohammed_k85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 13, 2013

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for choosing Vivanta by Taj Malabar for your recent stay at Cochin. It was a delight to have your valuable feedback and we greatly appreciate the time you spent for posting a great review of our hotel on Trip Advisor.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Taj Malabar is quite exquisite and premium priced. But one gets the feeling that there is a fair amount of catering the staff does for expatriates only. We pre-booked the sea facing rooms and made it very clear that we were there for our honeymoon. The hotel had some other plans and tried to put us in another room where the beds weren't even joined. The staff began to drag and pull the beds together. Remember, we had informed them that we were just married. They were trying to bump us off to another room. After speaking to them assertively, they gave us the rooms we had originally booked: sea facing and double beds. To compensate for this, they gave me a bottle of their cheapest wine. So besides the infinity pool and the dolphin's point restaurant etc., these matters of customer service also need to be attended to. After all, this is the hospitality industry. Traveled in 2007.

Room Tip: Sea facing rooms have the beautiful sound of the sea waves that you can hear.
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  • Stayed: October 2012, traveled as a couple
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2  Thank Keithbrowne2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

PLEASE visit hotel taj for best in its class.. i have been to may taj but this is simply superb, i loved the food , liked the anbience, love the drive to hotel..
all were so so so good..
if u visit kochi just go hotel taj..
in evening its just amazing..
we spend quality time

Room Tip: u will love drive
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  • Stayed: June 2013, traveled as a couple
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1  Thank DRpushkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 13, 2013

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.

It is truly rewarding to note that your stay with us was comfortable and it is our constant endeavor to serve you better.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

To me, this is an legendary property! First things first, the location of the property makes it unique for the settings it provides to its guests. The harbour front views and the passing ships make it a picture perfect place to relax. The evening ride in the traditional boat and the high-tea at the harbour tip is a ceremony to look for. The rooms are relaxed and provide wonderful views. The room service as always prompt and the morning breakfast suits every palate. I miss the Thai restaurent which has been re-invented as a Chinese Place. The spa provides excellent service and the jacuzzi although small but quite relaxing. I hope they keep up with this wonderful experience in the years to come.

  • Stayed: April 2013, traveled solo
    • Value
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Thank DrVikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded September 6, 2013

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

We are happy to know that your stay with us was excellent and the overall quality of service and facilities at the hotel measured up to your expectation. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Malabar Resort & Spa Cochin

Address: | Willingdon Island, Kochi (Cochin) 682009, India (Formerly Vivanta by Taj - Malabar)
Phone Number:
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
#3 Spa Hotel in Kochi (Cochin)
#3 Luxury Hotel in Kochi (Cochin)
Price Range: $131 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj Malabar Resort & Spa Cochin 5*
Number of rooms: 95
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Taj - Malabar Resort & Spa is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Taj Malabar Resort & Spa Cochin Kochi (Cochin), India - Kerala

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